Business ProfileforGreen Convergence

We purchase solar system from SunPower, installed by Green Convergence. It was paid in full and have 10 year warranty.)n May 27, 2022 the system stop working. Immediately, I notify SunPower and reported power outage, including the error message from invertor and ask for repair. I was told they will process my request in corresponding time. In next month I called them every week to inquiry about the progress. I was always assured, that it is only matter of time, since they are very busy. After more that month I demand to speak to supervisor. When I spoke to him, he disclose the fact, that SunPower is not going to do any repairs, since the system was installed by Green Convergence and recommend me to call them. I did that, tell them all information including error message from inverter. They acknowledged the problem and agree to replace the inventor. They schedule day for inspection and on that day they determined, that solar inverter indeed need to by replaced. They promised order one and replaced in 3 weeks.That newer happened and Green Convergence stop communicate with us. We are without generating solar power for more that 3 months without any hope for repairs of the system still under warranty.