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Business Profile

Online Retailer

Bike Closet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought bike supplies at bike closet many times. My order numbers are *******, ******* and *******. Because the price of goods on this website is much cheaper than other websites. But after I used their products, I found some problems with the quality. I asked them to provide the invoice on September 14th. But they said there was no invoice. This has to make me doubt the authenticity of their products. So I asked them to license the brand, and they still couldn't. They didn't reply to me after that. As of today, September 21, I have left a message 3 times, but they have not replied to me. And their website cannot directly request returns. I need to request a return via text message. This makes me even more suspicious that they are selling fakes. At present they have not replied to me, and my problem has not been solved. I would like them to provide an invoice, receipt or authorization letter that they are selling genuine products. Otherwise they have to make me return it and give me my money back. I paid over $1000 in total.

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