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Find a Location

Vacaville Honda has 1 locations, listed below.

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    Business ProfileforVacaville Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers vehicle sales and service.

    Business Details

    Location of This Business
    721 Orange Drive, Vacaville, CA 95687-3100
    BBB File Opened:
    4/19/2004
    Years in Business:
    20
    Business Started:
    4/19/2004
    Business Started Locally:
    4/19/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    49
    Alternate Business Name
    • Vacaville Volkswagen
    Business Management
    • Mr. Jeff LeBrac, President
    • Mr. Kirk Thornhill, General Manager
    • Mr. Nate Sanchez, Service Manager
    Contact Information

    Principal

    • Mr. Jeff LeBrac, President

    Customer Contact

    • Mr. Kirk Thornhill, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I bought my Honda 2020 odyssey back in 2020 and have had an issue with my doors ever since the purchase. I have brought my car in on numerous occasions with no fix to the problem. Every time I get my car back they tell me that the problem is fixed and Within the next day or two the problem is still there. The past couple of weeks I have had an even worse issue with Honda. A month ago my sons arm was shut in the door, the sensors completely stopped working, and fully closed on my one year old sons arm. I brought the odyssey back into Honda and told them that it better be fixed at this point because now it is causing harm to my kids , all Honda did was put oil on the tracks and loosen some cores and called it fixed. When I brought up my concerns that I wanted my paperwork so that I could file a lemon law at this point the service manager started getting very defensive and withholding my service papers from me Her general manager, then tried to assist me and started raising his voice towards me as well. He kept calling me defensive, and told me that I could either argue with them or they would fix my car, at no point did I argue with him but that threat didnt sit well with me. I tried telling him that my car has been broken for the past three years since my purchase of a brand new vehicle and now it is causing harm to my kids and he did not even apologize nor try to fix the problem.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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