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Business Profile

Moving Companies

Preferred Movers

Complaints

This profile includes complaints for Preferred Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Preferred Movers has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday January 23, 2024 a moving company called Preferred Movers were hired by *************** at ************** in ********* to move my grandson and I belongings to a brand new unit that is built for us tenants because the old buildings are being tore down. After Preferred movers moved our belongings in the new unit, after they left I noticed a black scuff **** on the wall, my box spring to my queen size bed was damaged and there were two white moving boxes that they provided sitting on my black lacquer dresser with surface scratches on the top. I addressed it with my management and they said they didn't work for them. They were hired outside help. A lady name ******* from auto temp was the coordinator of the moving. I spoke with her after the damage and she said she was aware and that a lady named ****** had reached out to me but,I hadn't heard from her at that time. The next day, ****** called me and I told her what her unprofessional movers did to my furniture. She said she would send someone out that day to take pictures and she did. The next day we spoke and she said she saw the pictures and she said the scratches was already on my dresser, the scratch on the wall she would send someone to get it off and the box spring she would send a complaint form out. As of today 1-10-24 I haven't received anything from ****** from Preferred Movers. In fact one of her movers who moved my stuff called me and I told him what they did to my house because my daughter came over to see about me and her son my grandson, the man started accusing them of the damage to my stuff. I could not believe what this man was saying. My grandson and daughter didn't move anything,they did and ****** and her unprofessional movers don't want to own up to their negligence and their mistreatment of my belongings. This company is very unprofessional and the mannerisms of ****** from Preferred Movers, the movers man who accused my family of the damage and ******* from auto temp is appalling. I would never recommend them to anyone.

      Business Response

      Date: 03/01/2024

      To whom it may concern,

       

      We are hired through a government contract to assist relocating tenants to their new or temporary housing. We moved **************************** on 01/23/24, to her new home where she thanked and tipped the crew for their help, and signed documentation stating her move was completed. On 01/25/24 we were notified by our consultant that ****** had a complaint of some claimed damaged items. We reached out to ****** that same day and left a voicemail to further discuss her claim and resolve it as soon as possible, but we never received a call back. On 01/30/24, ****** confronted ******* with ********, regarding her claim and she notified us to reach out to ****** again. We explained to ******* that she has not returned our calls or voicemails, and to have her call us back during normal business hours. On 01/31/24, we reached out to ****** again, and we came to an agreement to have one of our crew members go to her home to take photos and a video of any claimed damaged items. Our crew member arrived at 11:30am and did the walk through with ***********************. He sent us the photos and video of the claimed damaged items once he finished meeting with her. The claimed items are as follows: normal wear & tear on the dresser top (surface level scuff ****s), scuff **** on the wall, and scuff/ hole on side of the box spring. The following day we had a crew lead call ***********************, to see if he could come by to clean the scuff **** on the wall. This was when she became irate and started to berate him through the phone. After this encounter *********************** called our office staff ********, and started screaming at her to know how we planned on resolving her claim. ******** calmly explained to ****** that she could email or mail her a claim form for the box spring and dresser, but to keep in mind that insurance will most likely deny the dresser due to it being normal wear & tear. ******** also acknowledged that our lead called to try and schedule a time for him to come by to clean the scuff on the wall. Unfortunately, this seemed to make *********************** increasingly irritated, and she continued to berate ******** over the phone. At this time ******** told ****** that their conversation was going to end if ******, could not reframe herself from berating her over the phone. She continued to yell obscenities at ******** and towards her. ******** told ******, "****** you are no longer being productive in this conversation; therefore, I will be ending this call. Please keep an eye out on the mail for the claim form. Have a good day, goodbye." Our staff member mailed *********************** a claim form that day and notified all important parties responsible for the logistics on this project of her encounter with ***********************. Our company has done our due diligence to resolve this complaint. We will continue to assist her as thoroughly as possible and will have a new claim mailed and hand delivered to her new residence. We Thank you for bringing this complaint to our attention, so we can continue to provide excellent customer service to all clients.

       

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 14 the apartment complex that we stay at underwent some renovations. Due to the renovations being done, we were moved to a temporary location. The manager of the apartments hired The "Preferred movers" moving company to assist everyone. The company told us that they would be in charge of packing everything and that they would be responsible if any damages were done to anything. 2 months go by and we move back into our original apartment on December 9th. As we are unpacking everything, that is when we notice a big dent on the back side of the Television. We attempted to turn it on and all it showed was static. The ** is a ******* and we purchased it for $1,600. When we tried inform the movers about the accident on multiple occasions. The first time we called we gave them the specs of the ** expecting a full reimbursement like they told us. They sent us a check of $477 and a picture of a similar ** that was the same brand and measurements. They then said that by depositing that check we agree to the agreement. When we contacted them once again they asked us why we wouldn't accept the offer, and we told them that our ** was able to be turned to another direction while the one they showed us had a stationary mount. We hope you're able to help us out, Thank you.

      Business Response

      Date: 02/23/2023

      Today 2/23/23 I received a call from ***, the consumer. She told me via phone that she received another check and a letter. she now has a reasonable amount to get a new TV. She is satisfied with the resolution and okay with us closing the complaint. 

      C. Diego

      TP

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