Business ProfileforDiamond City Jewelers

In October of 2022 I purchased $2500.00 worth of Diamond city Jewelers Gift certificates (see attachments) they were purchased through a partner collective my business has been with for a long time called BizX. Short version is its all business owners who trade services to save money and we spend bizx dollars instead . Bizx dollars have the same value per dollar as usd . They are registered certificates with unique individual serial numbers . I inquired about a Cuban gold necklace for $2200 dollars and immediatey was met with opposition. They had bought the company Years ago from the people who opened the account with bizx but never closed the account . So all of those certificates were still valid. I was ignored for months I called almost every day for the first mont and only spoke to the owner **** maybe 3 times he was always on vacation or in the hospital it seemed . Finally 3 months later . He agrees to honor the certificates and asks for the name of the Cuban I wanted . He sent it what I received I immediately brought to Bellevue rare coins and they appraised the necklace at $165(the picture of the necklace for $200). I was so upset . I contacted **** and asked him why he thought I would be ok with something valued almost $2000 less than what I had sent in certificates. I was by rude as much as I really wanted to be .I asked one more time to please do the right thing. He said he was done with me and havent heard from him in about a month . Its not even worth getting into why I needed that necklace . .. But if he knew he may have felt a lot differently about the situation either way they kept $2200 in certificates and I got a $160 necklace. Absolutely blows my mind how inconsiderate this man is .