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Business Profile

Electrical Contractors

Aleco Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

This profile includes complaints for Aleco Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aleco Electric has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During ev install in home damaged dryer and Tesla charger. I had to take off work to buy new appliances. Pay another electrician to fix everything with wires

      Business Response

      Date: 05/12/2025

      We are contacting customer to come up with a resolution. Our escalation team will contact customer today.

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23247309

      I am rejecting this response because:

      The idea is to sell what the customer need not what convenient for you . I do not need two plugs for the toilets, I need the old plugs to to be changed to gfci, which happened to be two. The prices over 20 times the actual price. Dual gfci sells at ********** for $20.

       


      Sincerely,

      ***** ******

      Business Response

      Date: 04/25/2025

      We will set a warranty call with customer to resolve issue. 

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called because my circuit breaker and electrical fixtures went out. I was told that I need a new circuit board and the estimate was $4,135.00 and that was with a discount. I said that I needed to get a second opinion and was still charged $128.00. I called 03/07/2025 and I was told that I would not get my $128.00 back even though there ad says, "free estimates".

      Business Response

      Date: 03/07/2025

      We have mailed the check back to the customer.

    • Initial Complaint

      Date:02/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an electrician from Aleco, Al, come to take a look at a power issue. He spent five minutes inspecting a single device and then told me I needed to replace every outlet and the breaker box in my home, which would cost $9K. Despite being 37, he gave me a senior discount to lower the cost closer to $8K. He said if they had to rewire the house it could be close to $65K. Though I was always planning on getting a second opinion, I immediately burst into tears (I was NOT expecting that sort of bill). He tried to pressure me to immediately put a $1K deposit down so they could start work later that week.I have since had two other electricians troubleshoot the issue and tell me Al was scamming me. The device on the patio had incurred water damage and caused a short; replacing every outlet and the breaker was completely uneccessary and would not have resolved the actual issue. An electrician with integrity was able to solve the problem for $600. I think Al saw a single woman unfamiliar with electrical work and figured he could take me for a ride. Absolutely predatory behavior.

      Business Response

      Date: 02/19/2025

      We apologize for the experience you had with our service technician.  Our goal is offering safe recommendations for your electrical concerns.

      I will be discussing this with our service technician and our training team on how we can improve in this area.

      Thank you for bringing this to our attention.

      ******* ****

      General manager.

    • Initial Complaint

      Date:07/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21946910

      I am rejecting this response because:
      I have not been contacted by the business.  They have sent over 8 technicians to my home and I am still without electricity. My situation has only been made worse by men coming out. The manager told me it was a critter problem which the exterminator from Peace of Mind said was nonexistent. How can I trust  company that fail to get required permission from county to do work.


      Sincerely,

      *************************

      Business Response

      Date: 07/09/2024

      We have reached out to the customer by phone and left a voicemail. We would like to resolve this matter with a warranty trip to solve the issue.

      Once the customer calls back, we can get this taken care of.

      Thank You

      ***********************

      General Manager

      Aleco Electric

      Business Response

      Date: 07/10/2024

      We have reached out twice by phone and left messages. We also have emailed customer. We have recorded calls of the voicemails if needed. 

      We would like to visit the site and address the issues if possible.

      Thank You

      Customer Answer

      Date: 07/11/2024

       
      Complaint: 21946910

      I am rejecting this response because:
      when I spoke to ********************* he denied saying things to me that he did . He said he had documents from Stanislaus County regarding job. I spoke to the county and they told me that Aleco had not requested documents. I spoke to ******* and Turlock irrigation and they had not record of requests. *************** wanted to come out and go over what they did.  He also state he could guarantee he could have upstairs and all other outlets working.  I am a senior citizen living alone I do not trust ***************, He claims to be able to fix what 8 other of his employees failed to do 
      Sincerely,

      *************************

    • Initial Complaint

      Date:12/12/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18564525

      I am rejecting this response because: *********** sent a check for $500.00 but kept $500.00 and did not do any work.  I will only accept a full refund.

      Sincerely,

      ***************************************tric, an employee **** said by policy they will not return the $500. I asked **** to email me the copy of the contract. I sent certified letter to Aleco Electric in ********* on 11/21/2022 giving the name and address of where the job was done and a brief explanation of what transpired and that I would be reporting Aleco to the ********** statelicensing board if they did not return her $500 in a 7 day period. The letter was received by Aleco on 11/23/22 no action was taken. I called Aleco and spoke to ****, I explained the job and asked to speak to a manager, I told him the story, and my previous contacts with the company about attempting to get her full deposit returned to her. He told me he would personally contact me about the matter. I have never recieved a response. When I received a copy of the contract it listed the work done to rewire the house but nothing about repairing her door strike release. ************ Home solicitation sales act protects consumers.

      Business Response

      Date: 12/13/2022

      Customer refund has been mailed to customer. 

      Customer Answer

      Date: 12/19/2022

      After I rejected Alecos response to my BBB complaint my mother-in-law informed me that she received her entire deposit in the mail.  I am happy for that, but I am not happy that Aleco Electric lied to her and talked her into spending ****** dollars  rewiring her home when it was not needed. Is this their normal business practice, to send out technicians that prey on elderly customers who put their trust in Aleco Electric?

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On Mon, Nov 28, 2022 at 6:28 PM ******************* <*******************> wrote:

      Aleco electric matter is solved

      The sent check already

      Business Response

      Date: 11/23/2022

      Customer refund has been issued. Should arrive from **** in 5-7 business days

    Aleco Electric is NOT a BBB Accredited Business.

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