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Business Profile

Loans

Ascend Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 123 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two loan payments of $257 each have been taken from my checking account in the last month, but these payments have not been credited to my Ascend account! I reported the first payment to Ascend customer service but only got AI generated fake response. I feel completely cheated.

    Business Response

    Date: 07/15/2025

    RE: ********

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:07/05/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******* unethical.Upon further research, I also discovered that it is illegal to issue such loans to residents of ********, and that class action lawsuits are currently pending against similar practices. I have contacted the customer service team, but no viable solutions have been offered.I am currently facing multiple personal hardships, including uncontrolled diabetes, ongoing cancer treatment, and the aftermath of recent home flooding. These circumstances make it increasingly difficult to manage this unjust debtespecially considering that Ascend has already profited by more than $1,200 from my account. Also it should be noted I am a 67-year-old senior affected by excessive loan interest, which has harmed my financial stability. Predatory lending leaves many seniors unable to afford basic needs. In ********, the Predatory Loan Prevention Act (PLPA) exists to protect against such practices.

    Business Response

    Date: 07/14/2025

    RE: ********

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others. 

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

    Business Response

    Date: 07/07/2025

    RE: 23555736

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:07/02/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your understanding.

    Sincerely,

    ***** ****** payments of $127.13 equaling so far to $2,161.21. I had borrowed $500. Considering the legality of this loan, I believe I have paid enough towards this loan to be considered forgiven.

    Business Response

    Date: 07/07/2025

    RE: 23548063

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

    Business Response

    Date: 07/07/2025

    RE: Complaint no. 23534188

    Dear BBB,

    Please see the attached response for the customer mentioned above.If you have any additional questions, you can contact us by replying to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans, LLC
    ***************************
    ********************
    Toll Free: ************
    ***************************************************************

    Attachment

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others. 

  • Initial Complaint

    Date:06/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/28/2025 in the amount of $750.00 I have paid this back 2 times over. They never disclosed the terms of agreement which I never would've accepted. This company is stealing from me and I'm sure many others.

    Business Response

    Date: 07/08/2025

    RE: Complaint no. 23526860

    Dear BBB,

    Please see the attached response for the customer mentioned above.If you have any additional questions, you can contact us by replying to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans, LLC
    ***************************
    ********************
    Toll Free: ************
    ***************************************************************

    Attachment

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others. 

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 7, 2025 I was in a financial bind and needed cash to help my daughter out. I put in an online application for ***** loan online. One of the offers I got was from Ascend and I accepted it, boy was that a mistake. As I go back through paperwork now I realize that they are chargin me *******% interest, to this point I've made three payments of $233.76 and as of 6/25/2025 they say I still owe $1,057. I had no idea that this tribal loan company was a predatory lender, they took advantage of my quick need for cash, today 6/25/2025 I've turned off my ACH payment option and I'm not paying them anymore money on this loan. I can't believe they are allowed to operate like this. To data I've paid them $701.28 and I still owe more than the $950 I received from them.

    Business Response

    Date: 07/07/2025

    RE: Complaint no. 23517879

    Dear BBB,

    Please see the attached response for the customer mentioned above.If you have any additional questions, you can contact us by replying to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans, LLC
    ***************************
    ********************
    Toll Free: ************
    ***************************************************************

    Attachment

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others. 

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

    Business Response

    Date: 06/12/2025

    RE: 23434298

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:05/29/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied for loan. Denied loan.Deposited in account next day.Once this happened, immediately go to see or review terms of loan.The portal to access account does not include amount or any terms of loan.Reached out to company. To this date cannot access portal to review terms.After reviewing reviews, other customers complained about same issue. Afraid to do business with a shady company that engages in practice of not allowing consumers to have access to self service portal. Please help resolve this matter.Will pay off this loan quick.

    Business Response

    Date: 06/11/2025

    RE: 23395784

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

  • Initial Complaint

    Date:05/22/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** **********

    Business Response

    Date: 05/29/2025

    RE: 23366907

    Dear BBB,

    Please see the attached response for the above-mentioned customer.  If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.

    Thank you for allowing us to assist you.

    Respectfully,

    Ascend Loans
    ***********************************************************************
    Toll Free:************
    ***************************************************************

    CONFIDENTIALITY NOTICE:
    This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review,dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others.

Ascend Loans is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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