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Business Profile

Online Retailer

NuPhy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1)Date of transaction: May 1, 2025 2)The amount of money you paid the business: $158.05 3)What the business committed to providing you: a new computer keyboard 4)The nature of the dispute: The business's shipping was significantly delayed for two weeks. Before receiving the product, I emailed them about cancelling the order. They said the order cancellation is impossible, but instructed me to refuse the delivery. So, the delivery was refused on May 13th, 2025, and the item was returned to the business on May 20th, 2025. The business has not issued a refund since then.5)Whether or not the business has tried to resolve the problem: The company has not shown any effort to resolve the issue despite multiple emails requesting a refund. They kept saying there is a temporary backlog to scan the returned items and process refunds. Please see the attached email threads with the company.

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a keyboard from a California based company that offers a "30-Day No-Questions-Asked Return/Exchange Policy." Upon receiving the product, I found it did not meet my expectations. The item remains unused, and I initiated a return within the 30-day window.Contrary to their stated policy, the company requested an explanation for the return, which contradicts the "no-questions-asked" guarantee. Furthermore, they informed me that I would be responsible for the return shipping costs to their warehouse in ***** and that they would deduct the original shipping fee from my refund.Their return policy explicitly states: "You may return purchased items within 30 days of delivery for a full refund (excluding prepaid shipping fees for delivered orders) or exchange (at your own shipping cost)." While the policy mentions the exclusion of prepaid shipping fees, it does not clearly disclose that the original shipping cost would be deducted from the refund, nor does it specify that returns must be sent internationally.I believe this lack of transparency in their return policy is misleading and may violate California consumer protection laws, which require clear and conspicuous disclosure of return terms, including any fees or conditions that may apply.I am seeking a full refund for the product without the deduction of the original shipping fee and request that the company provide a domestic return option to avoid excessive international shipping costs.I am filing this complaint to address the company's misleading return practices and to seek a fair resolution in accordance with consumer protection standards.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keyboard product came in used and damaged. Also the product even though was sealed had been used and or was very dirty being brand new from the vendor. **************** as I have found out online is some of the worst in the industry. I message the vendor within 4 hours of receiving the product will full detailed photos asking for a refund because of the issues and I will send the product back and pay for shipping. Company has been horrible as told online and will not issue a refund for said issues they caused from a company stand point.

NuPhy.com is NOT a BBB Accredited Business.

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