We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blinds

Factory Direct Blinds, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Information:Thank you for your order Just to let you know - we have received your order fdb50858, and it is now being processed:Order fdb50858View Order Status ProductQtyPrice Cordless 2" Classic Faux ***** WHITES 1$72.99 SIZE Width: 22"Height: 65"COLOR Ultra White Smooth 2" Cordless Classic MOUNT TYPE Inside Mount (Factory determined deduction will be taken)Cordless 2" Classic Faux ***** WHITES 1$75.99 SIZE Width: 30"Height: 59"COLOR Ultra White Smooth 2" Cordless Classic MOUNT TYPE Inside Mount (Factory determined deduction will be taken)Cordless 2" Classic Faux ***** WHITES 1$162.99 SIZE Width: 54"Height: 63"COLOR Ultra White Smooth 2" Cordless Classic MOUNT TYPE Inside Mount (Factory determined deduction will be taken)Cordless 2" Classic Faux ***** WHITES 1$252.99 SIZE Width: 82"Height: 72"COLOR Ultra White Smooth 2" Cordless Classic MOUNT TYPE Inside Mount (Factory determined deduction will be taken)Navidium Shipping Protection 1$10.50 It says this order is complete:Complete Updated December 30, 2024 This item is complete.If you didn't receive this, contact us.I contacted the company via the phone and no one answered. The phone message said to email the company. I emailed the company and the company responded that the blinds would be shipped on the 9th and I have not received my blinds yet. I think this is a fake company because no representative ever returned my phone call.

  • Initial Complaint

    Date:12/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not charging sales tax to **********. misrepresenting product as shown on their web site. Installation video shows a different blind and not the installation I wanted,. Phone help is awful and tried to make me feel I was in the wrong when they were. Bought 4 Roman ****** and one Zebra shade all have issues on installation hardware.

  • Initial Complaint

    Date:06/16/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I odered blinds from FactoryDirectBlinds.com on May 7. Received one email confirming the order but no other correspondence since then. Tried to contact the company but no reply. Its now June 16 and still nothing. Looks like I got scammed!

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Factory Direct Blinds on May 4, 2024. $224.29 was billed to my **** on the date of the order. I tried to 'track' my delivery at the end of May but the *** tracking was non-functional. I then wrote 3 separate emails and called the phone number on the *** website to inquire about my order and have received no response from ***. The voice mail at the phone number on their website simply refers you to their email. Not one of my emails to *** has received a response. I am inclined to think that this is not a legitimate business or perhaps they are closing their business after taking orders that remained unfilled. If *** is a legitimate company I would like my blinds to be delivered as soon as possible. If it is not a legitimate business or it has not or cannot fulfill my order, I want an immediate refund. Thanks Better Business Bureau Regards,**************************************************** VA *****

    Customer Answer

    Date: 06/21/2024

    Dear BBB:
    My blinds were delivered at my house today.  Thank you so much for taking on my complaint with FDB.  I believe that without your involvement, I would not have received my order, which appears to have been correctly filled.  
    Thanks again,
    *************************;

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on May 10 2024 I ordered 3 blinds (one 23" wide and 2 that were 57" wide) and was billed $318.97. The order number was fdb44195. The account said shipped and provided ***** tracking. One package came ( the 23" wide) the 2 long ones did not. The ***** photo even shows just the small package. My acct on ********************************************* states that order fulfilled. THERE IS NO ANSWER TO EMAILS, PHONE CALLS, OR LIVE CHAT ONLINE. I also placed an order earlier on May 7 for an addiditional $419.96 the online acct has no information. I was billed but nothing has come or any update. That order is fdb44089

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 8 blinds on 5/6/24. Received email on 5/18/24 stating that my entire order had been shipped. Opened box and found that 5 of the 8 blinds were delivered. 3 Premier Faux Wood Blinds were not in the box ($250.97 of the $510.23 total). I called the company 14 times only to hear a recording then get disconnected. The only way to contact them is by email, and I get no response in spite of multiple emails over weeks of time. My only recourse is to contest the sale through my credit card company. With no way of contacting the business, this amounts to fraud.

  • Initial Complaint

    Date:05/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered blinds a month ago and was supposed to have them by now, you cannot get ahold of anyone and all emails go unanswered from the company. Shipping and order updates are through a 3rd party app that I do not know is safe.After several emails they should be able to simply let me know When they will ship if ever.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blinds ordered were incorrect style and not usable. The factory indicated size deduct was also not accurate and would not fit, also not usable. Calls to customer service resulted in automatic referral, requesting email. When sending emails, they are unanswered.

  • Initial Complaint

    Date:05/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the blinds online and paid for them with my **** and I have NOT received them. I have tried calling and emailing but nothing. I did receive ONE email when I first placed the order with an order number and have NOT heard anything, even after numerous attempts (there phones only have a recording instructing me to send an email).

    Customer Answer

    Date: 06/03/2024

    Factory Direct Blinds has sent me my blinds. 

    I am not sure if you  (The BBB) helped with this process but I have received my blinds.  Thank you.

     
    ***********************

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered vertical blinds for 2 windows. The blinds arrived in a timely manner, however they are unusable. The slats are 2 inches too short. They dont even cover the window. They also hang up to 1/4 unevenly across the bottom. The measurements sent the company were perfect. Their phone number is never answered. It simply directs you to email them. I have emailed them numerous times and have received no response. They have a live chat on their website but no representative ever connects to it. I am unable to reach them to discuss how they will correct these issues.

Factory Direct Blinds, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.