Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          EntirelyPets.com has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEntirelyPets.com

            Pet Supplies
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.19/5stars

            Average of 84 Customer Reviews

            Customer Complaints

            50 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            EntirelyPets.com offers pet supplies and over the counter medicine.

             


            Products & Services

            EntirelyPets is an online pet supplies company that sells non-prescription pet medications, as well as other pet products such as pet toys, pet treats, and cleaning supplies.

            Business Details

            BBB File Opened:
            3/16/2000
            Years in Business:
            25
            Business Started:
            2/5/1999
            Business Started Locally:
            3/7/2002
            Business Incorporated:
            2/5/1999
            Type of Entity:
            Corporation
            Number of Employees:
            85
            Related Businesses
            Business Management
            • Mr. Jesse Padilla, Vice President of Sales
            • Ms. Nara Myagmarsuren, Accountant
            • Mx. Vishan Banfal, Customer Service Manager
            Contact Information

            Principal

            • Mr. Jesse Padilla, Vice President of Sales

            Customer Contact

            • Mx. Vishan Banfal, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (800) 320-1928
              Primary Fax

            Email Addresses

            Customer Complaints

            50 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/03/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered a prescription product from their website on 11/27/2023 and to this day I still havent received my complete order. They emailed me and said they were out of stock after my order was already purchased, and they said they would send it out in partial shipments. Complete order has yet to be fully mailed, and its Feb. 3, ****. Two going on three months later. I emailed, and called them several times, and each time I spoke with someone who just blew me off and quickly said that they would send the remainder of my order. If I was in a dire life and death situation, where the prescription was severely needed, a death probably wouldve occurred by now from waiting on the medication. I would like them to finish giving me the rest of my prescription, and Id like to be accommodated for the wait, the stress from constantly calling, and having to keep asking for something that I paid for to be delivered to me on a specific date. They have complaints on the web and I see why now.
            Read More

            Customer Reviews

            84 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Suzanne D

            01/20/2024

            I had a problem with the Bravecto Plus I ordered. One of the tubes appeared to be short filled and did not have all the medication in it. I called EntirelyPets and they referred me to Merck Animal Health. ***** said because Entirely Pets was not an authorized dealer and they could not offer me a replacement. They said if I had purchased this product from my vet or other authorized dealer they could have send me a replacement. Next time I will buy locally

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.