Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company harasses me with calls several times a day seeking to get my business. They are told EVERY SINGLE TIME they call to remove me from their list. This has been going on for months and I now consider it harassment.
Business Response
Date: 12/28/2022
Hello ******,
Thank you for reaching out. We have done a complete audit of our phone records going back 90 days and we are unable to find any outbound calls to the number that you've provided. Would you happen to have any other numbers that are forwarded to your primary? We do show inbound calls to our phone system on 11/17, 12/14, 12/16 and 12/20. Your number was added to our Do Not Call list on December 14th, but based on your conversations on the 16th and 20th you believe you were still receiving calls from us. We are more than happy to investigate it further if you are able to provide records of the calls that you received to see if we can match them to anything in our records.
Thank you,
Yokly Support
Customer Answer
Date: 01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I have been contacted by the business after sending an email and have been removed and have not had any additional contact from their automated calling systems since. I consider this complaint resolved.
Regards,
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