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Business Profile

Student Loan Services

Higher Level Processing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying into the Loan Forgiveness Program for several years. Now that there is the SAVE program, I was told, by them, that I needed to select one to start paying back my student loans. I asked if that means I had to stop paying them, and they told me, No. This confused me, so I told the person that I would call Federal Student Aid to get more information because I wasnt understanding. The person did not want me to do that. Thats when I became curious as to why not. I called and spoke to someone with the Federal Student Aid and found out that Higher Level Processing was not a program affiliated with them and they were a third party business who has already been in trouble with BBB. My loan was not being paid on, and that I needed to contact you and many others, as well as my bank to stop payment. I have been paying them for over 5 years, and I want my money back. That money could go towards my student loans. I dont want it to pocket it. I need help.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Higher Level Processing, **** indicating that if I make a payment of $19.95 per month, (which I have been doing from July 14, 2016 - Present), that after twenty (20) payments; my student loan would be forgiven. To date, nothing has been forgiven and they continue to take $19.95 out of my account on a monthly basis. I have continually contacted them asking them to stop the payments, which they refuse. Therefore, I would like the total amount that I have paid ($1, 915.20) to date to be reimbursed since they have done nothing in terms of forgiving my student loans.

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint on the behalf of being misled. I was told I would only need to do 12 qualifying payments (I been paying monthly since 2022 of June or July-Monthly), except the last 2-3 months. Nothing has changed, Ive talked with multiple people and could not get my account ceased or payments stopped. I was told one price only for it to go up to about $70-$75 dollars! I have asked multiple times when will it be my last payment and this solved for good and still have not gotten a legit response, only that I need 12 qualifying payments, which is misleading because Ive been doing monthly payments. I also asked about getting refunded the money I have paid so far and I was told I could not get refunded which is definitely NOT TRUE. I would just like my money back, before seriously taking this a step father.

  • Initial Complaint

    Date:07/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They taking out money monthly away from me regularly for years regarding student loan debt forgiveness. But they have not done nothing I did all the paperwork. My loan amount did not change as promised. Still owe same amount but they still charge me monthly fee of $24.95.

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client with them for sometime. I thought everything was in order for my student loans to be on track to be taken care of. I kept getting the run around after I called to tell them that my student loan people were calling me and told me that they had never heard of higher level processing even though had paperwork. Needless to say I am out money, and had my tax refund garnished all because I trusted this company to handle my student loans.

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was solicited by Higher Level Processing about Student Loan Forgiveness, account #*******. It sounded great, but they kept (and still are attempting to) withdrawing money but I still have no news as to whether my loans have been forgiven. When I called my "former" Student Loan provider AES, they said that my loans have to be consolidated and I had only a short time to do so (a few days before October 31, 2022. *** said that I could do it myself and I did. Higher Level Processing did nothing. I called and said I wanted to terminate my relationship with them but have heard no response except a request for $24.95 that was declined because I discontinued the credit card it was automatically charging. How do I stop them from trying to take money from me for services that they did not provide? AES still has my account and that is fine. I want nothing to do with Higher Level Processing.

  • Initial Complaint

    Date:11/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel with Higher Level Processing after realizing they are a scam many months ago. They ignored my requests sent in reply to their emails and texts; they continued charging me and sending me direly-worded MUST RECERTIFY mailings threatening that my entire loan would be due immediately otherwise. They prey on student borrowers and supply misleading information about loan repayment programs and debt relief, claiming they are the only way to lower or forgive payments. Their website contains no option for cancelation or removing financial information like auto-payments and customer services repeatedly transfers to high-pressure retainer representatives.

    Business Response

    Date: 12/02/2022

    After looking into Ms. ********* file there are no notes of her requesting to cancel via email nor text or calls. We were in communication with her on  07/22 and there was no request to cancel out services. We attempted calling, texting, and emailing several times with no response. We continued work as normal and the client engaged.  We will close out Ms. ********* account.

    Please let me know if you need anything else.

    Thanks

    ******* *****
    Business Manager
    Higher Level Processing, Inc.

    Customer Answer

    Date: 12/02/2022

    They are liars, but I'm grateful to know they have closed my account. 

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been taking money out of my account for 2+ years saying that I am in the loan forgiveness program and this was not true. My loan balance has not changed during this time. Even through the pandemic when the government froze all loan payments, they continued to take money from me. I feel like this company should be sued

    Business Response

    Date: 10/17/2022

    Higher Level Processing has been in business for 10 years because we do everything honestly and ethically.  We are very transparent when it comes to disclosing what we do for our clients.  We let all clients and potential clients know on multiple occasions that the services we offer they can do on their own.  Higher Level Processing has been actively assisting ****************** since 2020.  We consolidated her loans and was able to get her into active repayment for the past two years.  It seems like ****************** is confused with the process of the forgiveness program and how exactly it works.  We have closed out ************************ file per her request and she will no longer be charged or contacted. 

Higher Level Processing Inc is NOT a BBB Accredited Business.

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