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Business Profile

Student Loan Services

Higher Level Processing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying into the Loan Forgiveness Program for several years. Now that there is the SAVE program, I was told, by them, that I needed to select one to start paying back my student loans. I asked if that means I had to stop paying them, and they told me, No. This confused me, so I told the person that I would call Federal Student Aid to get more information because I wasnt understanding. The person did not want me to do that. Thats when I became curious as to why not. I called and spoke to someone with the Federal Student Aid and found out that Higher Level Processing was not a program affiliated with them and they were a third party business who has already been in trouble with BBB. My loan was not being paid on, and that I needed to contact you and many others, as well as my bank to stop payment. I have been paying them for over 5 years, and I want my money back. That money could go towards my student loans. I dont want it to pocket it. I need help.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Higher Level Processing, **** indicating that if I make a payment of $19.95 per month, (which I have been doing from July 14, 2016 - Present), that after twenty (20) payments; my student loan would be forgiven. To date, nothing has been forgiven and they continue to take $19.95 out of my account on a monthly basis. I have continually contacted them asking them to stop the payments, which they refuse. Therefore, I would like the total amount that I have paid ($1, 915.20) to date to be reimbursed since they have done nothing in terms of forgiving my student loans.

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint on the behalf of being misled. I was told I would only need to do 12 qualifying payments (I been paying monthly since 2022 of June or July-Monthly), except the last 2-3 months. Nothing has changed, Ive talked with multiple people and could not get my account ceased or payments stopped. I was told one price only for it to go up to about $70-$75 dollars! I have asked multiple times when will it be my last payment and this solved for good and still have not gotten a legit response, only that I need 12 qualifying payments, which is misleading because Ive been doing monthly payments. I also asked about getting refunded the money I have paid so far and I was told I could not get refunded which is definitely NOT TRUE. I would just like my money back, before seriously taking this a step father.

  • Initial Complaint

    Date:07/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They taking out money monthly away from me regularly for years regarding student loan debt forgiveness. But they have not done nothing I did all the paperwork. My loan amount did not change as promised. Still owe same amount but they still charge me monthly fee of $24.95.

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client with them for sometime. I thought everything was in order for my student loans to be on track to be taken care of. I kept getting the run around after I called to tell them that my student loan people were calling me and told me that they had never heard of higher level processing even though had paperwork. Needless to say I am out money, and had my tax refund garnished all because I trusted this company to handle my student loans.

Higher Level Processing Inc is NOT a BBB Accredited Business.

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