Customer ReviewsforJewelry Exchange

The jewelry store is a is not a good store. I purchased a 4ct tennis bracelet on December 13 and contacted them 2 days later to find out about my order. They told me it was being shipped that day and told me it would arrive in 2 days. Did not receive it, so I contacted them and was told it was being shipped that day and I would receive it before Christmas. I called them back 3 days to tell them I did not receive it. He said I would not receive it before Christmas. He said If I changed it to a 4.5 ct he would over night it to me. I agreed to the more expensive bracelet. When I received it the next day they had charged me $55 for over night delivery. Even though they lied to me twice the had the nerve to charge me the shipping. I would not recommend this company nor would I ever use this business again. Beware they only post the 5 star reviews. You can get the rest of the reviews by by using there name reviews and you will get all of them.

Great selection of jewelry. Excellent customer service. I really like how they are priced really low compared to other retailers. Theyre also very knowledgeable when it comes to jewelry and not just trying to sell what they have on hand. They ordered the custom stone/ring I wanted

Need a way to give zero stars or even negative stars.What a bunch of scammers these people are. I was looking at a necklace, which was very expensive, and of course they were talking it up. I decided to make the purchase by credit card, believing I would be protected and backed by the card company. I took the necklace home to my wife and she didn't like the way it fit, it was too short for a pendant style- which are typically 18" and this was 16". We were also concerned that there was no paperwork to authenticate the gems. We decided it needed to be returned. I went back two days later to return the item. Went in with my receipt and all the orig packaging, It was at that point that they decided to tell me that there were no refunds and I could only have a store credit. THIS SHOULD HAVE BEEN STATED BEFORE THEY TOOK MY CREDIT CARD. I have been fighting with them and my card company ever since. They told my credit card company that I had the item- I don't. They said it was custom made and implied that I had it commissioned, again, not the case. They have tried numerous times to get me to spend more money to lengthen it. They are refusing me a refund. Why would i want a store credit to do business with this company? They are truly horrible!!!

**************** is horrible! Promise you a ship date that never comes to pass. Sent countless e -mails never get a reply. Finally after leaving 4 voice mail messages the called back. Lots of excuses on why my order hadn't arrived. Eventually did get it AFTER I told them that I was going to contact my cc company for a refund.I won't purchase from them again.