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Business Profile

Collections Agencies

Diaz & Associates Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** associates fasly report me to credit bereua for unpaid $606 and ruin my credit score. They must fix this right away with aplogy.

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt collector showed up on my credit report. I have never received any correspondence of any kind as to what this debt is even for. I have called several times and get the voicemail every time. I cannot look this up on your website as I have no account information to do so. I cannot find anything on the account on my credit report to even identify what this is for. The post states it was assigned 8/2024. No original creditor. I want this removed from my report, as you have not identified this debt.

    Business Response

    Date: 05/15/2025

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************, and the Attorney General.

    Thank you for bringing this to our attention.  We have since closed said account and we have halted all collection activities.  We have also sent out an UDF form to update our trade line.  If you have any further questions or concerns, please contact ****** **** at ************.

    We apologize for any inconvenience this may have caused.

    Thank you,

    ****** ****
    Director of Correspondence

    Customer Answer

    Date: 05/15/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *********

     

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23 I noticed an account from **** and ******************** regarding a collection on my credit report. I was contacted by them a few weeks ago and made them aware that I never had that debt and asked from information on it to be removed as this was a supposed debt from an old address they gave which is 14 years since I last lived there. There is no proof of this debt and I would like this trade line removed from my credit report.

    Business Response

    Date: 04/28/2025

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************, and the Attorney General.

    Regarding the dispute we received about your account in our office, we have since closed said account and we have halted all collection activities.  Our firm was informed that there is no documentation available from the original issuer.  We have also sent out an UDF form to update our trade line if we have reported.  If you have any further questions or concerns, please contact ****** **** at ************.

    We apologize for any inconvenience this may have caused.

    Thank you,


    ****** ****
    Director of Correspondence

    Customer Answer

    Date: 04/28/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********** ******

     

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently reviewed my credit report and noticed an inaccurate and invalid account reported by *************************** Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

    Business Response

    Date: 03/31/2025

    We received a letter asking to "Respond to this complaint" for **** & Associates **** We have similarly received a letter with a complaint from **** & Associates. Our company has the same name, but we are not a collection agency. We are not *** and we are based in ***********. This is not the first time we received a complaint from this other company and have asked to redirect this complaint to them. Complaint: 23085176-F9311 **** & Associates *** ************************************ (****** T complaint specialist) Thank you ***** ****

    Business Response

    Date: 05/07/2025

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************, and the Attorney General.

    Regarding the dispute we received about your account in our office.  On 02/20/2025 the account was closed in our office, and we halted all collection activities.  We have also sent out an UDF form to update our trade line if we have reported.  If you have any further questions or concerns, please contact ****** **** at ************.

    We apologize for any inconvenience this may have caused.

    Thank you,


    ****** ****
    Director of Correspondence
    CA License #********




    This communication is from **** & Associates****** A debt Collector.
    This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's a law firm on my credit report called **** and associates In the amount of $4386! I've never had any communication from them by phone or mail However I think it's an old account from 2018 from a predatory personal loan Making this debt 7 years old How can I get this **** and associates collection account off of my credit report This 7-year-old debt should be removed Could you please help me resolve this issue

    Business Response

    Date: 02/21/2025

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************, and the Attorney General.

    Regarding the dispute we received about your account in our office, we have since closed said account and we have halted all collection activities.  Our firm was informed that there is no documentation available from the original issuer.  We have also sent out an UDF form to update our trade line if we have reported.  If you have any further questions or concerns, please contact ****** **** at ************.

    We apologize for any inconvenience this may have caused.

    Thank you,


    ****** ****
    Director of Correspondence

  • Initial Complaint

    Date:01/17/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not owe this debt. I have been receiving harassing phone calls almost daily from multiple different collection agencies for the past 10 years off and on. I get calls stating that I am going to be served court papers and I have yet to be served anything. My immediate and even extended family members have also been contacted and threatened with legal action. I am unaware of any debt. I ask every time for someone to send me documentation of the debt and have yet to receive one piece of physical or electronic correspondence. Every phone call I receive is from someone that is demanding payment but I advise every time that I will not until I receive a validation notice. I have been checking my credit report regularly and until today I have had no information on this unsubstantiated claim. **** and associates. I am requesting a formal validation notice from this company and to remove this erroneous **** from my credit report.

    Business Response

    Date: 01/17/2025

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************, and the Attorney General.

    Regarding the dispute we received about your account in our office, we have since closed said account and we have halted all collection activities.  Our firm was informed that there is no documentation available from the original issuer.  We have also sent out an UDF form to update our trade line if we have reported.  If you have any further questions or concerns, please contact ****** **** at ************.

    We apologize for any inconvenience this may have caused.

    Thank you,


    ****** ****
    Director of Correspondence

    Customer Answer

    Date: 01/18/2025

    Thank you for your prompt response. However I do not understand how or why you would harass me and my family and ruin my reputation and negatively impact my credit score when you dont have any documentation of the debt (because it doesnt exist). Is it common practice for your company to purchase debt without any documentation or proof? This does not seem legal. Given that my only interaction with your company has been completely negative and based on false information and lies, I will keep this case open until I can confirm that the erroneous claim is removed from my credit report. Do you have any proof or documentation of the form you submitted to rectify the negative standing with the credit bureau? 

    Business Response

    Date: 01/27/2025

    Regarding Complaint ID #******** for closed account in our office.  Rest assured our trade line has been updated accordingly for Account Number *********.  We apologize for any inconvenience this may have caused.

    Thank you,

    ****** ****
    Director of Correspondence

    Customer Answer

    Date: 01/31/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please note that although the derogatory **** was removed from my credit report, I am still extremely upset and concerned that this happened in the first place. 

    Regards,

    ******** ******

     


  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt collector bought my date from previous creditor without my knowledge. They don't send out any correspondences and difficult to get in contact. This account is extremely outdated and would like removed from my credit report immediately. I've tried to settle this before and make some kind of payment arrangement with company. They have been extremely difficult again hard to reach voicemail always full. I'm asking you sincerely to remove this from my credit report.

    Business Response

    Date: 10/09/2024

    We are well versed in the FDCPA and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, Federal Trade Commission and the Attorney General.

    Regarding the above-named account in our office. On June 7, 2023, we sent regular mail to the address on file, documentation supplied to us by the original creditor substantiating this debt.  Please note the address on file is the same address listed in the Customer Information in the BBB Complaint ID 20086549 dated June 1, 2023, as well as BBB Complaint ID 22375015 dated October 3, 2024.  We are resending this documentation, and the balance is due in full.  

    Our records reflect an incoming call from you on October 3, 2024, as well as outgoing calls from my office to you on October 3, 2024, and October 7, 2024.  However, we were not able to reach you.    We are still willing to work with you to reach a mutually agreeable resolution to your outstanding obligation, but you will need to contact our office for terms and conditions.

     If you have any further questions or concerns, please contact Victor Diaz at 714-263-7161.  We apologize for any inconvenience this may have caused.

    Thank you,

    Victor Diaz
    Director of Correspondence

  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pulled my credit report and noticed that there are items that are not right.I saw these accounts on my credit report, and you need to remove them because they are inaccurate, incomplete or unverifiable:Account: ********************** Date Opened: 09/05/20203 Balance: ***** I am entitled to complete and accurate credit history; this is missing account information so please remove it. I want my credit report to be accurate and by law you need to remove accounts that are inaccurate, incomplete or unverifiable. If you verify the information, please respond with verifiable proof of an original consumer contract with my signature that you have on file for the accounts above. Unverifiable accounts must be removed.Sincerely , *********************** DOB: 1997-07-16

    Business Response

    Date: 08/05/2024

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.

    In regards to the above named account in our office.  We have received the documentation supplied to us by the original creditor and have sent it regular mail to the address on file.  Now we are able to substantiate this debt and the balance is due in full.  We are still willing to work with you to reach a mutually agreeable resolution to your outstanding obligation, but you will need to contact our office for terms and conditions.  If you have any further questions or concerns please contact ********************* at ************.

    We apologize for any inconvenience this may have caused.

    Thank you,

    **********************;
    Director of Correspondence

    Enclosed: Copy of your Rental Purchase Agreement 

    This communication is from **** & Associates, **** A debt collector. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 2nd attempt by the business Diaz & Associates (1st attempt was over a year ago) to collect on a debt that was paid off more than 20 years ago. This is a scam. If you search for this business it states that it is permanently closed, yet I just received a letter yesterday. **************** was acquired by *********** on December 4th, 2008. ***** Chase no longer exists. This is a scam to prey on victims. There should be a class action suit filed against this business.

    Business Response

    Date: 07/16/2024

    Thanks for voicing your concern. We take all complaints seriously. We have no control over what somebody posts about our company on the internet. Rest assured this is not a scam.  Please be advised File No ****** is closed, and we have halted all collection activities also.  We apologize for any inconvenience this may have caused you.  

    Thank you,
    *********************
    Director of Correspondence

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Associates sent a collection bill to me for a credit card that I paid off several years ago. I paid the Chase credit card company directly.

    Business Response

    Date: 06/18/2024

    We are well versed in the ***** and other state and local collection regulations.  We absolutely obey and adhere to all collection laws governed by the Fair Debt Collections Practices Act, ************************ and the Attorney General.

    Regarding the dispute we received about your account in our office.  Thank you for bringing to our attention that you paid the original creditor as well as contacting us via telephone and letting us know that you can get documents to prove that you paid.  Please contact the original creditor to provide you with a letter showing proof of payment and provide it to us. We apologize for any inconvenience this may have caused.  If you have any further questions or concerns, please contact ********************* at ************.

    Thank you,

    *********************
    Director of Correspondence

Diaz & Associates Inc is NOT a BBB Accredited Business.

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