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Find a Location

OC Cellphone Repair has 1 locations, listed below.

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    Business ProfileforOC Cellphone Repair

    Cell Phone Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18062 Irvine Blvd Ste 207, Tustin, CA 92780-3328
    BBB File Opened:
    1/22/2021
    Years in Business:
    3
    Business Started:
    9/8/2020
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • OC Phone Repair Tustin
    • OC Phone Repair Shop
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Hello, my name is *********************************. I must declare that Oc Phone repair Tustin basically a good profit. On July, 22th I decided to get my iPhone 11 screen repair because due to the recent rain my screen was really damaged, plus the battery had need to be changed out with a new one. Just for the Screen/glass repair and a new battery, 240 dollars. I was looking forward to the phone working. Well come to find out the charging chip/small computer chip needs to be worked on. Well why did I spend 240 for a phone that doesn't even stay on for at least 5 minutes, I was completely dissatisfied with the service, not only that the Supervisor ***** looked like he was on something, to top it off he gave me an attitude, then told me to power on the phone and wait until the device powered off again. Now when I call for an update, not only am I getting charged an additional 80 for more service in order to tackle the original problem. Everytime I call the Shop I have gotten hung up at least 3-4 times in the last 1-2 weeks and the employee calls me back, talking nicely with a soft tone of voice. Plus my device was transferred to another shop without my consent. I would like the Better business bureau to step in and just get my device back to the original shop. I am totally dissatisfied with the purchase I put on my last credit card just to get my iPhone fixed. I even explained I was sorry for any extra.stress I added to their work load. I even explained if he was in my shoes, he would understand why I am trying to get my iPhone fixed. Mom is in the hospital right now and I don't need anymore **** stress especially from some rude Employees. Horrible customer service. Very rude, plus all the hang ****

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emil A

    1 star

    03/14/2022

    I contacted Mr. ******** to have my phone unlocked. He told me over the phone $99 dollars and he won't need my phone and he could unlock it just by the **** of the phone. He told me it will take couple days. I contacted him couple days later and he kept saying he would call me back and he never did. Two weeks later i called and he managed to answer his phone and state that he has problems with unlocking it. He mentioned for this phone now it would cost $149. Money was sent to him via Zelle. For three months **************** Shahifar played games with me. He would answer the phone lie about the progress and everytime he would say next week. Next week would come and he would disappear. He played with me for (3 three months) until I told him i would take him to court if he doesn't return my phone. He realized I was done playing his games, so, I sent my relative to go pick up the phone from him since i was out of town for work. However, when my cousin picked up the phone he didn't check the phone and so **************** Shahifar managed to pull another scam move once again. I had provided a brand new iphone 12 pro not opened in the box (brand new). However, when i got my phone back, it was a different box and the accessories were missing. At this stage i tried getting hold of him, he once again started with i'll call you back. He lied to me that he sent me my stuff and i should have had it by last friday and he apologized this happened since the girl at his shop is new and doesn't know what she's doing. ********************* contacted my gf and told her how annoying I am and that i was blocked on his numbers and the WORST part of all this, he managed to find my girlfriend on social media and messaged her about how him and his girlfriend are swingers and he would like her to join them. This is hands down the worse experience I have had in my life. *************** is a scammer and should not be in business. I have still not got my stuff back by the way and now it's almost 4mths

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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