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Business Profile

Auto Warranty Plans

Vanguard Vehicle Armor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vanguard refuse to replaced the engine on my 2014 kia ***** from ************************* in summer of 2020. The company advised the dealership the condition was preexisting. I was paying on the vehicle warranty at the time. Due to vanguard not repairing the engine I had to surrender my vehicle. Result in my credit score going down tremendously. Three years later I can't get a decent vehicle. I would like for the company to refund me all my payments. I didn't file a complaint early because I got an eviction I was living place to place. Losing my vehicle affected my living situation dramatically.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company $3,297 for a car warranty so far I've only used the Warranty 1 time since I purchased it on 7/8/2019. My warranty is still active. I took my car to ******************** on Monday July 24 2023. I gave the dealership ship my warranty info. I get a call from the assistant car service department stating he could not reach anyone and kept getting the run around and placed on hold for 45 mins. Every number he was referred to call had long hold times, when he finally got someone from maintenance ***** they told him to call customer service. He personally called them from Monday the 24th up untill today Thursday the 27th 2023, so he asked if I could try and reach someone, since Monday 24th I have callEd this company a total of 47 times since Monday it is now Thursday and my car has been at ****** for three days, every time I call im transferred to either maintenance or claims department which I've been doing since Monday the 24th once I finally got to talk to customer service for the complaint/claims **** an customer assistance person name ***************** up on me. I have been transferred soo many times,and every number I've found and called ended up transferred me back to customer service (who already transferred me to the department. Every phone number is listed as the same number ************** which is customer service who can only transfer you to maintenance or claims. I called so many times I reached the same representative that I had talked to on Monday, He stated, **************** I see you called quite a few times, and he apologized for having to transfer me again.i took my car to ****** on Monday the 24th its now Thursday the 27th and me nor the dealership have gotten a call back when we finally speak to some they state they would email A supervisor and a supervisor would call me back the same day(Monday) its now Thursday and no one has returned any of my calls I was told twice that someone would call me back, *********** and the customer serv. Awful

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial transaction was April 10, 2023 and I was charged $100 ( by Auto Warranty) for the deposit for a vehicle extended warranty. Almost immediately, 5 unauthorized charges posted to my account and I believed the warranty deposit was also fraudulent. I called my credit card and reported fraud charges. They were verified as unauthorized and I was issued a replacement card, so future charges from this company would be denied. I tried calling the phone number related to the $100 deposit to request a refund, but I was told this was a good charge made by a reputable company (Vanguard Vehicle Armor). I was transferred to a "specialist" who continued trying to sell me their product. I had not received their packet of information since it was mailed to the wrong address. The specialist sent another my mail but I have not read the material and have been advised by professional friends that I should not keep the policy. I was harassed daily for the monthly payment for the policy and I repeatedly told the representatives I wanted a refund when I answered the calls. The final straw before this report-- I asked for a refund and was transferred to a specialist, as before, and the rude person on the other side of the phone would not take my request but instead kept calling me by my name in a very condescending way, interrupting me and my requests for a refund. I tried explaining to her that I didn't want to hear her sales pitch. She continued harassing me and would not acknowledge my request for a refund. Finally, after about ***** min she said I was no longer eligible for a refund and since I was recorded as saying I had authorized the initial deposit, she would not honor my request.This practice of charging for a deposit and not honoring the customers request for a refund constitutes extremely poor business practices. And since I was not notified of the refund policy, I don't believe they have rights to keep my deposit. They are "wolves dressed in sheep's clothes."

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vanguard Vehicle Armor is a scam. They sell a vehicle extended warranty by do not provide customer service when you call. They only provide an 800 # that no one answers and never returns calls. I called to cancel my agreement in December 2022 and I'm still waiting for a refund check. I've called many times and talked a ********, retention specialist, ********************** **************************** and **** another retention specialist and no one has requested a refund check to be issued for $350.00 that ******** promised. I called the company that handled their payments EFS Companies and this is the "alert" message that you should not do business with a company who does not process their own payments and refunds. According to the rep from EFS companies, there is no information about issuing a refund due to agreement termination. I'm going to write to State Attorney ************** to look into this business and all of you who have been taken advantage of should do the same. There needs to be a better way to discourage fraudulent business to do business in IL.

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business contacted my grandmother months ago stating I needed a warranty for my car. She didnt know what it was but wanted to make sure I was safe. She signed up and has been billed for it consistently for a warranty on my car, my car that she has nothing to do with. I want her to be given a refund because no matter how many times I try calling I can never get through to anyone. I am not scared to file prearbitration .

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6th 2022 I canceled our policy with vanguard. We were to receive a refund after cancellation. At first we were told our cancellation will process within 10 days and we will receive a letter in the mail. We have yet to receive any letter. I have called every month since to check the status. Every time I call I'm told the policy is canceled but the file says my refund is still being processed. On March 24th 2023 I sent a letter as I was told that could potentially help speed up the process. I called back today april 26th 2023 and was again told there were no changes and to keep waiting.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/27/2023 ****** this time

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/9/2023 they tried to charge my credit card $165.33 and my credit card was canceled because we thought it was fraudulent since it was a strange LLC company. When we spoke on the phone they said they would lower the price to $145 but were trying to charge $165 and they were only going to charge that once we received package to look over it but we never received anything and not even an email. They called us since the credit card had been canceled and that's when we found out that it was then trying to charge our credit card. We explained to them that we never heard from them again so we didn't feel comfortable dealing with them anymore. We asked them to remove our information from their business and they said they still wanted the $165. They said they would cancel because we are within 30 day grace ****** but they refused to put it in writing and said they still wanted the first month payment.

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cancelled contract almost 2 years ago stated they owed me a refund of **** every time i call they say it on priority list i feel 2 years is a long enough time for my refund

Vanguard Vehicle Armor is NOT a BBB Accredited Business.

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