Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in buying a truck from diamond truck Sales. I spoke to *** she is a sales person at the ********** location. I called her and I told her I had 20 grand for down payment for a truck that I was interested in so she asked for $5000down payment and I told her I only have $2500 for the down payment and I asked her before I gave her the $2500 that if the numbers change like the monthly payments and the term of the contract change for whatever reason, I disagree on another contract, I will get my refund back correct and she said yes its 100%. She already had gave me some numbers that is why I gave her the $2500 deposit days later the manager sent me different numbers that I never agreedon and I did not accept because its not convenient for me and it does not make sense. Its not ideal so I backed off on deal therefore they do not wanna give me my $2500 deposit back. I have proof that Cat messaged me the numbers of the down payment the term of the contract and the monthly payment then ****** sends me differentnumbers so Cat asked for a deposit and told me that the numbers are ready to go and they werent because ****** sent me something different days later. I dont know why she is askingfor deposit saying that everythings good to go when its not once they receive my deposit they changed everything around. And they offer me something different that I wasnt aware of.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2025, I paid a $6,000 deposit to Diamond Truck Sales Inc. after being told that my business was approved for financing and the truck would be ready within a week. That turned out to be false we were not approved at the time of payment, and the truck was never delivered. Three weeks have passed, and the dealership has failed to provide the vehicle, communicate a delivery timeline, or return our deposit. I am the CEO and 51% owner of *******************, but I never signed or approved the purchase agreement only a minority owner signed. Despite this, Diamond Truck Sales is refusing to refund our deposit and has ignored repeated follow-up requests. This has caused serious harm to our business operations.Furthermore, the dealerships conduct mirrors many other customer complaints online, showing a pattern of misleading sales tactics and failure to deliver trucks as promised. I am requesting a full refund of our $6,000 deposit due to misrepresentation, breach of promise, and failure to perform.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/14/25 we went to Diamond Truck sales *** worked with ******, He told me I need $5000.00 down payment, so I wrote him a check for $3000.00 and we would have the rest by the next week, He had us fill out contract after he had already deposited the check, After doing research on them, I decided to not go with them for the purchase of the truck. I called and visited him many times asking for the down payment back, all he kept telling me was "I can only give you store credit" I still don't even know if I am approved for the truck.

  Business Response

  Date: 03/31/2025

  Dear *****, 

  Thank you for reaching out regarding your down payment. We sincerely apologize for any inconvenience this situation may have caused.

  After reviewing your request, we can confirm that your refund was processed via wire transfer on March 27, 2025. The delay was due to the necessary verification process by our accounting department to confirm the availability of funds.

  If you have not received the refund or need further clarification, please email us at ********************************** or give us a call at ************ and we will be happy to assist you. We appreciate your patience and understanding.

  best,

  Support at Diamond Truck Sales Inc. 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I was scammed. I spoke with ****** a sales *** with Diamond Trucking and was told to even start working to see if a deal can happen she needed good faith money for the banks. This is my first time trying to purchase a truck so I thought she was honest. $5000.00 was provided for good faith and the total down was supposed to be $10,000.00. We were told they had access to 26 banks but I never received any denial Letters from 1 bank. I was told the only bank that would approve us was Diamond finance company, as California does this when a loan request is shopped. I want a full refund of my good faith money.

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered Terms of ****** down, 36 months and 17% financing on the remainder. I agreed to the terms and gave them 5000 in good faith. I was informed several days later that they had approvals at different terms. After several conversations, I told them I no longer believed any information coming from them and I no longer wanted to do business with them. They refuse to return my 5000. They tried to force me to take the new terms by calling it a store credit.

  Business Response

  Date: 02/21/2025

  Hi ***********,

  We understand your concerns and appreciate the opportunity to clarify the situation. Diamond Truck Sales Inc. does not control financing decisions, as they are entirely determined by the lending institutions. We work with banks that provide conditional approvals, and after further review,adjustments may be necessary based on the lenders requirements.

  After reviewing our records, we want to highlight that you signed the Retail Buyer's Order and the Card Authorization Form, both of which outline the terms of the agreement, including the policy that deposits are non-refundable. As stated in these documents, refunds are contingent upon financing approvals.

  In your case, you received an approval at $17,000 down for 27 months at $1,072 monthly with a *****% interest rate. While you were originally quoted at $17,000 down for 36 months with a monthly payment of $1,107 with a 17% interest rate.  The approval you received matches the agreed-upon down payment amount and is well within standard financing adjustments.

  Please dont hesitate to reach out to ********************************** or ************ if you have additional questions or concerns.

  Best,
  Support at Diamond Truck Sales Inc. 

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because:

  It was not the agreement.  Your manager should not have given numbers he could not secure. 

  
  

  Business Response

  Date: 03/14/2025

  Hi ***********,
  

  We understand your concerns and appreciate the opportunity to clarify once again. The financing terms that were approved$17,000 down, for 27 months at $1,072 per monthare in line with the original quote you received ($17,000 down, for 36 months at  $1,107 per month).
  It is important to note that Diamond Truck **** does not control financing decisions, as they are determined by the lending institution.We work with banks that provide conditional approvals, and adjustments may be necessary based on their requirements. Refunds are contingent upon financing approvals, and in this case, your approval aligns with what was originally quoted.
  

  Please dont hesitate to reach out to ************************************************************ or ************ if you have additional questions or concerns.
  

  best,

  Support at Diamond Truck Sales Inc. 

  Customer Answer

  Date: 03/17/2025

  I am rejecting this response because: it is not the same numbers. 
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11.18.24 on 12:02:32 they charged $2000 from me. When i come and see truck, i did not like it. High engine hours and low mileage. And now they do not want to refund my money. Picture of receipt i have.Please help me

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its a fraudulent truck sale because they knew everything that was wrong with the truck before they sold it to me, I can prove this because the mechanic had trouble hooking up his device, connecting it to the truck to see whats wrong with it so the dealer had to know that this problem existed.

  Business Response

  Date: 09/03/2024

  Dear BBB, 

  I wanted to inform you that the issue has been successfully resolved. The customer and our team have come to a mutual agreement that satisfies both parties.
  Thank you for your support and assistance in this matter. If you need any further details or documentation regarding the agreement, please let me know.

  best,

  Support at Diamond Truck Sales Inc. 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18 2024, I contacted Diamond Truck Sales at ************ about a 2019 ***** semi truck listed for $39k. in ******* Sc. I was asked to send a deposit to hold the truck until I get there to look it over. I sent $1500 and was to go look at the truck the next day. Once I get there to look at the truck, I noticed it was $49k. I called the sales lady and she stated that the truck was mistaken listed for $39k but she could knock $2k off. I refused the offer. She then stated she could get me in another truck for $39k. A few days later, she called and said she had an International truck in ******* that she would fly me out to look at but she needed $2k more deposit. I told her I was not sending any more money but she kept insisting me to do so. At this point, I felt pressured and uncomfortable with the situation and asked for a refund. She stated all refunds are handled thru her manager Shilo at ************. I tried contacting ***** but he would never answer the phone but he would send a text stating he'd call me shortly in which never happened. At this time, the company i was leased to began to slow business and I desperately need my refund. After dozens of unanswered calls, ***** sends a text this time stating to call customer relations at ************. I call this number and no one ever answers, it states to leave a message. I've left numerous of messages but haven't received a return call yet. I feel as if this company is intentionally trying not to reimburse me my money after they have lied to me about the cost of the truck.

  Business Response

  Date: 09/04/2024

  Hi *******,

  Thank you for contacting Diamond Truck Sales regarding your recent inquiry.

  Regarding your deposit, please note that a contract was signed for the 2020 International LT62F, as per the contract you signed,deposits are only refundable contingent upon financing approval. In your case you received 2 different approvals, therefore the deposit is not eligible for a refund under the terms of our agreement.
  We understand your concerns and the challenges you've faced in resolving this matter. We value your business and are committed to assisting you in finding a vehicle that meets your needs within your budget.
  If you have any further questions or require additional assistance, please do not hesitate to reach out.

  Sincerely,
  Support at Diamond Truck Sales

  Customer Answer

  Date: 09/05/2024

  I am rejecting this response because: I NEVER signed a contract for an international truck. I wasn't interested in an international truck but a international was offered to me upon Diamond lying about the cost of the *****. Please show me a signed contract.
  

  Business Response

  Date: 10/10/2024

  Hi *******, 

  Please see the attached contract that was signed by you for the 2020 International LT62F. 

  If you have any further questions or require additional assistance, please do not hesitate to reach out at ************************************************************

  Sincerely,
  Support at Diamond Truck Sales

   

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a truck at Diamond Truck Sales. Initially I was told it was DOT inspected and certified . I put $2,000 down, the requested deposit was $7,000 and I communicated I would pay the additional amount once I saw the truck physically. They told me the truck was located in ***** but when I advised them I was coming the following day, they then said the truck was in **************. They offered me shipping if I payed the remaining deposit. Once I arrived, the truck was definitely not inspected or certified , and I was later told that was miscommunication on their part. The truck needed a new windshield, front headlight, top marker light, brake and turning signal light, nine new tires, def system and filters, the check engine light was on, APU was inoperable and power steering was not functional preventing the wheel from being turned. The management team advised they would fix the issues within a week and then I could take possession. They started calling 2 days after that requesting the additional money. The truck was not ready due to parts but they insisted I pay $2,000 additional since they were correcting the issues. I agreed and immediately wired the money. They called me and told me the truck was ready, I arrived and the truck was not on the lot. They told me to give them a few days and they would get the truck there. They then asked for more money and I declined until I saw the truck. Two days later the manager called and told me the truck was sold and they would give me store credit. I advised I have no intention of doing business with them and I needed my money back the same way I gave it to them. 4 months later I am still getting the runaround, my money has not been returned. They are now saying the truck is NOT sold even though I have in writing from management it was.

  Business Response

  Date: 09/04/2024

  Hi *****,

  Thank you for contacting Diamond Truck Sales regarding your recent inquiry.
  Regarding your deposit, please note that, as per the contract you signed, deposits are only refundable contingent upon financing approval. In your case you received 2 different approvals, therefore the deposit is not eligible for a refund under the terms of our agreement.
  We understand your concerns and the challenges you've faced in resolving this matter. We value your business and are committed to assisting you in finding a vehicle that meets your needs within your budget.
  If you have any further questions or require additional assistance, please do not hesitate to reach out.

  Sincerely,
  Support at Diamond Truck Sales

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26 of 2023, I came to and agreement with Diamond Truck Sales to purchase an commercial vehicle from their business. I viewed their equipment and decided to purchase a truck that was priced at $49,600 dollars. We came to an agreement which stated that I pay $12,500 US dollars (paying $7000 on that day via Business card) for a down payment, in exchange for the vehicle. The total after taxes and fees was around $51,000. The agreement was that I pay $1340 a month for 42 months, boosting the total to $56,280 US dollars. I looked signed this agreement (see attachments). A few days later *****, the branch manager (by his own designation) changed the agreement terms. The new terms stated that I pay $70,938 over 42 months.I explained to Nasar that the agreement was already signed. I then asked him for a refund. ***** has refused to give me my $12,000 dollars back. This is preventing me from moving on with my future endeavors. Moreover, ***** has stated that the truck I intend to buy was being put up for sale and that he would hold my money as store credit.

  Business Response

  Date: 11/10/2023

  Hi *******,

  I hope this message finds you well. We would like to address the concerns you raised regarding the recent changes in the terms of your purchase agreement with Diamond Truck Sales.

  After a thorough review of your case, it's important to clarify that Diamond Truck Sales employees do not have the authority to unilaterally change the terms of the agreement. Changes to the terms of a contract can only be made by the lenders involved. We apologize for any confusion or inconvenience caused by the misinformation.

  Regarding your request for a refund, we would like to inform you that refunds can only be provided under specific circumstances, such as if a customer is unable to secure financing.Since you were successfully financed for the purchase, a refund, unfortunately,cannot be processed according to our policies.

  We understand the significance of this transaction for you and empathize with the frustration caused by the changes to the agreement terms. We are committed to working with you to find a resolution that is fair and reasonable. Please feel free to reach out to our customer support email: ********************************** or phone number: *************, and we will be happy to assist you further in addressing your concerns.
  Once again, we apologize for any inconvenience caused by the misunderstanding, and we appreciate your understanding and patience as we work to resolve this matter.

  Best Regards,

  Customer Support at ********************