Business ProfileforBig Foot Carpets

We did a large job with Bigfoot Carpet in ***** in 2021. *** stopped in one time to discuss how dissatisfied we were. The owner was rude and dismissive. During that visit when *** asked for a copy of the invoice the owner told him they didn't keep them on file and we were given a copy. WHAT?!?!? Lies. In November I called several times to try and discuss the issues. In December they finally showed up after I called several days in a row and put a bad review on-line. Suffice it to say customer service was horrible, follow through and corrections non-existent, installation quality was awful, rude employees, carpet not properly cut around floor vents so if closed the air is forced UNDER the carpet - when brought up they said it was "fine" so I trimmed it myself and it is no longer a problem, installers who throw carpet and flooring (new and old) pieces in the ducting and owners who don't care. In fact, when the owners showed up they tried to pass issues off as normal or non-issues. The owners said the plank installer can come by someday after finishing a job, but won't give us advanced notice except for once and then the guy didn't show up. The owners were to get back to us regarding issues with the carpet. No follow-up regarding the carpet issues. Since then they have called two other times and say "he can come now", but *** works and I care for sick family members. We've paid for job and should be scheduled for the necessary work required. Not treated like an afterthought. That won't work and it is NOT good customer service. DO NOT waste your money at Bigfoot Carpet in *****. Note: I did alter the on-line review after they left, as the owners made mention of the review and I felt it was the only possible way to get satisfaction regarding our issues. I made an error in judgement in editing the review and it proved futile in obtaining reparations for what we are complaining about.