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Business Profile

Insurance Companies

Kelly Brooks - Farmers Insurance Agent

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Dominique P.

    Date: 02/02/2024

    Terrible customer service. If you have home/car insurance through them beware of penalties that will be billed towards you-even if you have your insurance paid through your mortgage, they will attempt to collect payment from YOU instead of communicating with the mortgage company first, then they will give you grief about how hard it is to communicate with the mortgage company...which is basically part of their job.Due to this, I had to become my own insurance agent-conduct phone calls to my mortgage company and to this agency just to figure out how to settle the new policy payment and missed payment according to their instruction. Agents were wanting me to pay up the new home policy two months in advance to its actual date due as a penalty for canceling my car insurance bundled with my home insurance and for having a difference owed to them. Agent was urging me to call my insurance and have them overnight a check for to pay up the new policy otherwise my policy would be cancelled and that that would be bad since I would not find another agency to give me a policy at that great of a rate. After having to go through hoops to figure out the logistics of the policy and payment (and after the bad experience with my car insurance) I decided to cancel my home insurance with them. To which their reply was 'Oh well you will have to provide that request in a letter-you can not verbally request'. I follow up within a week to inquire about my prorated refund on the account to find out they actually cancelled my policy two days prior to the date I request in my letter. When I ask about it ******* tells me 'I don't know what to tell you,' and basically insists there is nothing she can do to honor the date I requested. To add the 'cherry on top' theres more...following my letter of cancellation I received someone else's receipt of payment via email-which is basically a violation of their privacy policy!

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