ComplaintsforE & A Mechanical, Inc.
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is a contractor that was hired by my home insurance company. They have misled my home insurance company by telling them that they completed a job when their technician refused to perform the work and left after 5 minutes. I have paid $85 dollars and have not been reimbursed by anyone nor will the business answer my calls to resolve the issue.Business response
08/01/2023
To whom it may concern, we received your email regarding complain. I can explained. We received service request from customer home warranty First American on 7/24/2023 due to heat wave our next availability was 7/28/2023- customer agreed. The customer has the right to reach back to their home warranty and see if a different vendor can stop by sooner. Second, when my technician arrived he found this is a zoning system - we do not service. We informed customer home warranty First American spoke with ************ and she stated the claim will be transfer to a different vendor that works on zone systems. There is nothing further for us to do. Unfortanely we do not service those types of units.
Thank you !
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.