Business ProfileforUps Store #3968

On or around August 1, 2023, The UPS Store #3968 charged my **** credit card ending in **** in the amount of $396.00 for mailbox services. While half of the amount ($198.00) was refunded back to my credit card as a "courtesy", I am requesting that the other half ($198.00) be refunded back to me as well based on the following: Around March 2022, I entered into a mailbox service contract with The UPS Store #3968. After signing the autorenewal portion of the contract, I never received a copy for my records. As such, I was not provided with the instructions on how to properly cancel the service. Prior to my credit card being charged in August 2023, I never received a renewal notice or any other correspondence from The UPS Store #3968 regarding an upcoming charge or an option to discontinue the service. Failure to provide me with cancellation instructions and a renewal notice not only breaches the contract but violates the ********** Consumers Legal Remedies Act (CLRA) and ********** Automatic Renewal Law (ARL). No business has the right to charge a customers credit card in perpetuity based on a single auto-renewal document, particularly when ************* has failed to comply with its own obligations under the contract and within the guidelines as required by the law. This practice is not only deceptive but predatory.On or around August 2, 2023, I went to The UPS Store #3968 to cancel my service and requested a full refund of the $396.00 amount that was charged to my card. The employee I spoke to was argumentative and kept repeating that the charge was non-refundable even though at the time, it had not been posted to my credit card account yet. Once I reiterated my request to cancel the service, only then did the employee agree to refund half of the amount ($198.00) back to me as a courtesy. Attempting to collect a full monetary amount for services that have not been rendered is despicable and fraudulent.