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Find a Location

Ybarra Bros Jewelers has 1 locations, listed below.

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    Business ProfileforYbarra Bros Jewelers

    Jewelry Stores

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Ybarra Bros Jewelers offers jewelry sales and services.

    Business Details

    Location of This Business
    3120 N Tracy Blvd Ste A, Tracy, CA 95376-1798
    BBB File Opened:
    5/17/2001
    Years in Business:
    30
    Business Started:
    9/17/1993
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Ybarra Jewelers
    Business Management
    • Mr. Alfonso Ybarra, Owner
    Contact Information

    Principal

    • Mr. Alfonso Ybarra, Owner

    Customer Contact

    • Mr. Alfonso Ybarra, Owner
    Additional Contact Information

    Fax Numbers

    • (209) 835-3802
      Primary Fax

    Industry Tip

    BBB Tip: Buying and selling jewelry

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I came in with a brand new ring for a resize that I planned to use for a proposal. Gave all the ring details over the phone and they initially said no problem but when I got there said they couldnt do it. The guy helping me (I assume he is the owner) first belittled me for not having a real gold and diamond ring, which I unfortunately cant afford right now. Then he said he had an idea and without explaining what he was doing wrapped a sharp-edged metal ring guard around both sides of the ring with pliers. It didnt look great but I initially trusted his judgement.When I got it home and did a fit test on my partner it was very uncomfortable and also noticed that he had scratched and gouged the band, completely ruining the band. I returned the next day and he said it couldnt be fixed and accused me of damaging the ring. He asked what I wanted and I said if it cant be fixed he should make me whole for ruining the ring. He threw a fit, started yelling, and again insulting me for not buying a real ring; told me he wouldnt do anything to compensate me for the ruined ring and to call the cops or take him to court. As a jeweler he should understand and be more compassionate about the fact that not everyone can afford expensive jewelry and regardless of whether he thinks the customers jewelry is quality or not, be respectful. I did not supply my full contacts details as it wasnt clear whether the business owner has access to them and he seemed a little unhinged so I dont want him to have any of my personal information but I can supply it on request.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Northeast California

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