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Business Profile

Insurance Agent

Teresa Clutter Insurance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

This profile includes complaints for Teresa Clutter Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Teresa Clutter Insurance Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of her clients at **** landscape Hit my truck at his place of business .He informed me that teresa clutter was his insurance agent.I could only get ahold of her through text or email when she gave me a claim number and told me to contact ategrity insurance in ******* .I have called 4 x and emailed with NO response .I believe this is a fraudulent business and want to file a complaint

      Business Response

      Date: 08/16/2024

      We have an answering service here in my agency, so yes anyone who calls goes through the answering service and when a staff member is available we return the calls same day.  I had reached out to ****************** several times via email and text and advised her I am NOT the Adjuster and she needs to reach out to the assigned adjuster (information was emailed to her). I had even reached out myself to the adjuster and advise no contact had been made with the other party and requested the Adjuster to contact ***************. The adjuster did make contact with the insured. As an agent all we can do is report the claim and follow up with adjuster if they have not reached out to the claimant. We have NO authority to do anything else. We are not Adjusters. I feel this complaint is not accurate.  

      I also lost my daughter in May and she was my right hand in the office so we are still trying to navigate with new employees. ***** knew this and didn't give me any ****** She was not sympathetic and basically said what does that have to do with anything.  I don't know what I could have done different.  She could have used her own insurance and had the insurance handle it between each other and she wouldn't have been in the middle. 

    Teresa Clutter Insurance Services is NOT a BBB Accredited Business.

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