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Business Profile

Sunglasses

Diff Eyewear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Reviews

Customer Review Ratings

4.25

Average of 79 Customer Reviews

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Review Details

  • Katie D

    Date: 07/24/2025

    I purchased RX sunglasses 5 months ago and the lenses started to crack by the nose piece. I contacted customer service and they responded almost immediately. Not even 24 hours later a new pair of sunglasses have been shipped to me! GREAT customer care!!

  • Lauren R

    Date: 07/21/2025

    I ordered 2 pair of prescription glasses and had a return on one pair because of the size. The return process was very easy and ******, through the chat, was very helpful and knowledgeable. I definitely recommend DIFF for their quality products and customer service.

    Diff Eyewear

    Date: 07/23/2025

    Hi ******, Thank you so much for the wonderful review! We're glad the return process was smooth and that ****** was able to assist you so well. We truly appreciate your support and recommendation! ????

  • Lauren S

    Date: 06/23/2025

    I ordered a pair sunglasses from this company in January 2025 and they were supposed to arrive in May. They never showed up and were sent back to their facility in **. Not only did I have to reach out to reconcile the problem first, I have sent several emails trying to confirm my address. I was then sent an email accusing me of ignoring your customer service agents request to confirm my address. I then asked them to forget sending me another pair and to refund my credit card and once again have been ignored. This is absolutely unacceptable. And after reading reviews from others it is evident that this is a common occurrence. Do not purchase from this company!

  • Kaylee L

    Date: 06/09/2025

    They have their systems set up in a way that makes it easy for your address to get jumbled or auto pasted incorrectly. Even if you notice the issue immediately, there is zero way to change or cancel the order. You have to email and once you do they tell you that they are too lazy to fix it and basically end up stealing your money without giving you the product. What should be an easy fix is now a nightmare.

    Diff Eyewear

    Date: 06/10/2025

    Hi Kaylee,Were truly sorry to hear about your recent experience and appreciate you taking the time to share your concerns.We use ******* as our e-commerce platform, which is trusted by nearly 5 million businesses worldwide. While we understand that saved addresses from prior purchases can occasionally auto-fill during checkout, we always encourage customers to double-check all billing and shipping details before completing their order.Our records show that you reached out to us after placing your order, and we responded promptly with detailed information about next steps. Because our warehouse team processes orders very quickly (to ensure fast delivery), were unfortunately unable to make changes once an order is in the fulfillment queue. That said, we always do our best to help customers explore alternative solutions, including local carrier intercepts.We want every customer to have a great experience with us, and were genuinely sorry this has felt frustrating. If you have any other concerns or questions, please dont hesitate to reach out to our ************* teamwere happy to help in any way we can.The DIFF Eyewear Team

  • Jeff M

    Date: 06/01/2025

    Original Version DO NOT BUY unless youre 100% keeping them. Purchased a pair of sunglasses that didnt fit.They charged me $9.99 PLUS another $9.99 restocking fee. $20 to simply return a pair is absolutely ridiculous.

    Diff Eyewear

    Date: 06/03/2025

    Hi ****,Were sorry to hear about your experience and appreciate your feedback. Our return policy, including the shipping and restocking fees, is outlined on our website to ensure transparency before purchase. That said, we understand how frustrating unexpected charges can feel, especially when an item doesnt work ******* love the opportunity to make this right or clarify anything furtherplease feel free to reach out to us at **************************************** you for giving us a try, and we hope we can serve you better in the future.The DIFF Team

  • Melanie R

    Date: 05/15/2025

    Never received glasses, after 2+ weeks of waiting to hear back from customer service department, that was investigating, they are now not replying to me. They ship **** and if this is not reliable in your area, do not purchase from this company. They do not stand by their method of shipping.

    Diff Eyewear

    Date: 05/22/2025

    Hi *******,We sincerely apologize for the delay and frustration you experienced with your original order. We understand how disappointing it can be when a package is delayed or lost in transit, and we regret that **** did not deliver your original shipment as *********** soon as you brought the issue to our attention, our Customer Experience Team began investigating the matter. Once it was confirmed that the package could not be located, we promptly rushed out a replacement order to ensure you received your sunglasses before your upcoming trip.We're so glad to hear that the replacement arrived safelyand even more delighted that you sent a photo showing how much you love them! It means a lot to us that youre happy with the final product, and we appreciate you giving us the opportunity to make things right.If you ever need anything in the future, our team is always here to help.Warmly,DIFF Eyewear Customer Experience Team

  • Kristin B

    Date: 05/08/2025

    Super easy working with their customer service to exchange a pair of sunglasses that I received as a gift. They were fast, nice and communicative and the new glasses arrived in about a week. Moreover, I love the glasses and am thrilled with the experience. Special thanks to ****** who I emailed with - highly recommend Diff!

    Diff Eyewear

    Date: 05/13/2025

    Thank you so much for the kind words and for sharing your experience! We're thrilled to hear that your exchange process was smooth and that you're loving your new sunglasses. We'll be sure to pass along your shoutout to Haileyshe'll be so happy to hear she made a positive impact! Thanks again for recommending DIFFwere so grateful to have you as part of the DIFF family. ???

  • Veronica P

    Date: 04/15/2025

    Wonder customer service experience. I love my new shades. I highly recommend this company.

    Diff Eyewear

    Date: 04/17/2025

    Hi ********! Thank you so much for the kind words! We're thrilled you love your new shades and had a great experience with our team. We truly appreciate your support! ????

  • Kaneshia H

    Date: 01/25/2025

    Im very happy with my experience with DIFF eyewear. There was a slight hiccup with one the pairs of RX glasses I ordered but they were extremely helpful. I couldnt be happier with my experience and this will for sure be my go to store for glasses.

    Diff Eyewear

    Date: 01/30/2025

    HI ********! Thank you so much for taking the time to share your experience with DIFF Charitable Eyewear. We are so happy to hear our customer service superstar ****** was able to resolve the concern. Please feel free to reach out with any other concerns... we are always happy to help! :)

  • Andrea F

    Date: 01/17/2025

    Absolutely wonderful service!! I had purchased 2 pair of prescription glasses and when I added them to my cart they were ****** for one of the pairs. When I went back to add in my prescription the price had changed significantly. I reached out to customer service and ****** reached back out to me. She asked me to take a picture of the original price and I sent it to her. She then refunded me the difference. I truly appreciate customer service like this. I will forever be a customer at **********************. Thanks ****** and Diff eyewear!!

    Diff Eyewear

    Date: 01/21/2025

    Hi ******! Thank you so much for taking the time to share your experience. We are so happy that our superstar ****** helped you with your order. Please feel free to reach out to us anytime you need help. Have a great day! :)

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