ComplaintsforSouth Bay BMW

• Initial Complaint

  01/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Warranty extension for sensor driver side airbag.I contacted the mini dealership in ********* since I now live here regarding a recall/ warranty extension on my sensor. I've been given the runaround. I've been told to call customer service. They told me the dealership should. I spoke to the manager at the mini dealership in ********* and they told me to contact the South Bay MINI dealership who had been servicing my vehicle from 2015 through 2020. The South Bay dealership had broken sensor yet they never resolved it nor did they reach out to me to get it resolved. I reached out to ******************************* over the weekend and I left them three messages and never received a call back. After I spoke to him, he refused to help advising me to reach out to the corporate office and then proceeded to provide me a fake number for medical alert office. South Bay Mini nor did the mini Corporation ever do anything to notify me via email or the mail with respect to the warranty extension. It is clear that they didn't want the public to know about this and take advantage of their faulty sensors. At this point in time, they should be required to honor the replacement of my airbag sensor. The mini dealership here in Vegas even mentioned that there was Goodwill that they could extend to cover this. I have owned three BMWs in the last 30 years and I will never do business with you again due to the customer service that I've received regarding this sensor

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a *** used *** M3 from South Bay BMW on 10/27/2019. At that same time, I purchased an extended warranty for 84 months @ $7000 and an extended maintenance for 84 months @6495, these are on top of the *** warranty the car came with. I purchased these from my sales agent (who no longer works there) with the understanding that my vehicle would be covered from head to toe (minus tires) for all work needed until after my car was paid off in late ****. On all my signed contracts, it says these warranties expire on 10/27/2026. I was made aware of an issue while in for service earlier this ****** (May 2023), where my service advisor told me my warranties were expiring at the end of August 2023. I was shocked and thought that there was an error and it would just need to be updated in the computer system. I called *** NA, who told me I would have to deal with the dealership directly. I contacted the dealership in June 2023 and was told that my warranties were from the date of manufacture, not when I purchased the car, and that they don't sell such warranties that I was claiming to have. I sent them my signed contract, showing an expiration date of 10/27/2026 and was ghosted from them since. I've since been down there in person and contacted people in finance as well as the ** and they said they were aware of it, but many months have gone by and it appears they are trying to wait me out. I've barely been able to use a dollar of my $13k+ warranty, as they've denied me service for brakes for the past 1.5 years+. Now I'm fraudulently out of a warranty and owed a $4k+ brake service. Please help. I simply want my terms of contract honored. If they can't do that, then they need to refund my warranties as I haven't been able to take advantage of them and they expired halfway thru the time they told me they would. Plus, I'm owed that brake job that would've been covered had my warranty staid active as per my contract.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I hate giving bad reviews but have warned the dealership for over a week I was going to write a bad review. Here is the facts. Aug 9th I agreed to purchase a car and wired them $69,466 dollars. I did not end up getting the vehicle. No contracts were signed. I wasn't worried just figured it was take a week or so to get my money back. Aug 9th same day I was told to give them my ACH and account number and they would send it back. I forwarded it. Nothing happened. Aug 14th. I texted my sales rep *** and asked when should I be getting my money back. His reply was let me find out. His reply was Aug 16th 2 days later and said your picture of account number didnt come through clear please resend it. I resent the the account number. Aug 17th I asked again where is my money. Sales rep says he will get back to me. Later he messages me that the business office wants the information via email. I send it via email. I also ask him who should I contact at the store to move this along. He did not reply. Aug 21 I message again where is my money and who should I call at the store. His replay is they mailed your check on Friday Aug 18th. Aug 30th I message Avi. This is crazy I need a contact to call NOW. His reply is we are waiting on the owner to sign the check. Sept 4th I message him that I will start to write bad reviews online unless I get an answer. I also called and left a message with the bussiness office and a sales manager and got no reply. Sept 5th he replays I gave your information to *************** sales director. I reply should I be expecting a phone call. *** did not reply. Today I message him I'm going to move forward with bad reviews. He replays we are waiting on the owner to sign the check. Left a message with *************** today.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an online order with this company for a shifter assembly for 2016 Mini on 06/08/23. In a meantime, our mechanic took apart the shift assembly and discovered it was just a torsion spring taht needed to be replaced, which we ordered already on 06/07 /23 from **** (invoice attached). So, we got the package from Mini and opened it -to make sure it was the correct part-not used it-and obviously sent it back via **** on 06/15/23. We also reached out before we shipped it and spoked to *************************** and discussed the return policy. All looked good on our end. We waited until they got the package and emailed them to follow up on the refund. They got the package on 06/20/23 and didn't reach out to us until 07/06/23-letting us know it can't be refunded. *************************** told us that the part was missing labels and its original packaging, We shipped it in the same box it was delivered in, removed just the label from the outside of the box per our postal service recommendation. The box included the original invoice that was in the box too. We didn't use the part, sent it in its original packaging and were declined the refund. Please assist with this unfair ****************** any future customer from the same headache we are experiencing.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On June 15 of 2022 I took my vehicle in for a regular service. I had purchased my vehicle through ********** BMW with an extended maintenance warranty and to my knowledges it was still in effect. I decided to take my vehicle to a different dealership(closer to home). When I was at South Bay BMW the service. The service representative (*****), checked my maintenance contract and told me that I had extended warranty that was still active, however ********** BMW had not entered it in "the BMW database". He said I could go ahead with the service, pay cash and once the warranty was entered into the database I would receive a full refund. I contacted ********** BMW and they fix the problem(entered my maintenance plan into the database). At this point I have contacted BMW customer service , South Bay BMW and ********** BMW and I have no received my refund. Everyone I speak to keep passing it along to the next person and have not been able to get a hold of the correct person to help me resolve this situation. It has been over a month, of many phone calls and frustrations. I need you help and in resolving this issue and getting my refund. I have attached a copy of what I paid and my maintenance plan. It is now in the database.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  02/17/2022: My 2008 ***** S60 was delivered to South Bay ***** via tow truck as instructed to do so from ****** as I should have being that I purchased the Extended ******* ******** at the date of vehicles purchase. This warranty covers all labor involved with the inspection and repair of vehicles issues and/or failures. I was given a print out of the receipt which has the diagnostics fee listed at $***. I, as the customer should not be involved with any of the process when it comes to a warranty claim. The service representative at ***** South Bay then tells me that in order to move forward with the claim, I must pay $********** to remove the oil pan for inspection and resealing the oil pan. This would be how South Bay ***** would be able to conclude the needed repairs and relay those to ************ to move forward with the claim. Why, now a month later has my car sat there with no progress and sat there under covered warranty that I only cover my deductible of $*** and any other charges are to be dealt between ***** and CNA ONLY. Now the service manager at ***** South Bay, ************, is charging me storage fees at a rate of $**/day, which they decided to begin on 03/11/2022. That alone equals roughly the same amount of the $*** oil pan removal and resealing for inspection. I have spoken with both *** ******** and ****** *******, both of which agree with me that this out-of-pocket charge of $*** to start the inspection/claim repairs is both questionable and uncalled for, that I should not be charged anything more than my deductible of $***. ****** will gladly and has gladly accepted me request to have my ***** towed to their service location for the inspection with no charge as it should have been the same at ***** South Bay. The service manager at ***** South Bay said he would reduce the storage fee to only 3 days which is still the same price of diagnostics fee of $***. The representative of ***** Service also threatened it put a lien sale on my car.

• Initial Complaint

  01/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was on autotrader.com yesterday ********* at **** *** I saw a listing for a 2018 BMW for ****** I contacted the dealer, entered my information, including my ss and driver's license and received confirmation of my purchase order. South Bay BMW Dealership gave me an offer letter good thru ******** The dealership contacted me and stated that the ad was a system error and a glitch. I asked for proof of said system error and glitch. I stated I will pay the amount listed ASAP and for them to please honor the amount. They said otherwise and changed the price to ******* They stated they will suspend communication with me but I have all pdfs and hardcopies of advertisements and e-mail communication. Please help. I have tried to communicate and spoke to the general manager **** Hall of South Bay BMW in Torrance, CA and have reached out despite my confirmation letters and correspondences. I am suing South Bay BMW for Breach of contract, fraud, and negligence. California Business and Professions Code Sections XXXXX.2. (a)

  Business response

  03/01/2022

  Business Response /* (1000, 5, 2022/02/04) */ Contact Name and Title: **** **** Contact Phone: ************ Contact Email: J****@***********.COM Mr. ********** fails to mention that the dealership posted the error by our web servicing provider at every door entrance. This was a data push issue that was fixed in minutes. The dealership reserves the right to refuse business. Mr. ********** used profanity and verbally attacked our staff. Lastly, he threw legal action at us. There is nothing to discuss here, this was a data push issue that was flagged in minutes. We disclosed this through out our facility for customers to have in full view. Mr. ********** is trying to capitalize and throw legal threats. We have ceased all communication with him, and if he has a legal demand from his attorney he can certainly have his attorney contact us. Consumer Response /* (3000, 7, 2022/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) *******/ ********* BMW and the general manager, *********, refuses business on the grounds of breach of contract, false advertisement, fraud, negligence, and discrimination. After I entered all of my personal information on their website they denied me a sale of a vehicle after the fact that I received an offer letter good thru January 31st, 2022. This dealership used a bait and switch tactic to lure me as a customer and then inadvertently raise the price by 1000%! Furthermore, they will not honor said advertised price as listed on their website. I was never in their office, so I reject any and all false claims against me. I am purchasing a vehicle online but again this dealership did not fulfill their offer letter to me. Buyer/ Lessee/ Purchaser beware! See attached violation of California Business and Professions Code Sections 12012.2. (a) Business Response /* (4000, 9, 2022/02/19) */ We have exhausted our discussion with Mr. **********. The vehicle he references has already sold. Providing a dealership with your information does not seal any form of commitment for a purchase. We have expressed our standing with this customer. We have also shared this case with BMW of North of America. I respectfully do not see the need to provide any more rebuttals to this matter. Thank you, ********* General Manager Consumer Response /* (2000, 11, 2022/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response accepted by customer. Close case. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩