Complaints

This profile includes complaints for South Bay BMW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South Bay BMW

  18800 Hawthorne Blvd Torrance, CA 90504-5507

• 

  South Bay BMW

  18900 Hawthorne Blvd Torrance, CA 90504-5514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15, 2025, I brought my vehicle to South Bay BMW for service. Prior to the service, my car had no engine performance issues it was driving normally without any overheating or abnormal symptoms.Later that same day, shortly after picking up my car, I experienced engine overheating while driving on the highway, which forced me to pull over immediately and have the car towed. This was not only dangerous but also mentally stressful, as it put me in an unsafe situation on a high-speed road. I was unable to complete important weekend obligations due to the breakdown, and their loaner department was closed over the weekend with no access to loaner vehicles, forcing me to use Uber.While the dealership agreed to reimburse the towing fee, they have refused to cover my rideshare expenses, even though these costs were incurred directly due to their inadequate service and lack of alternative support. Moreover, Im now worried about potential long-term damage to my engine, and have requested a written warranty extension as a goodwill measure, which they have not agreed to.I am requesting a fair resolution that includes:Reimbursement for the transportation costs I incurred due to their service issue A written 12-month warranty on engine-related repairs to protect me from future expenses caused by their negligence I believe these are reasonable requests, given that the issue arose immediately after their service and directly impacted my time, money, and personal well-being.

• Initial Complaint

  Date:01/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty extension for sensor driver side airbag.I contacted the mini dealership in ********* since I now live here regarding a recall/ warranty extension on my sensor. I've been given the runaround. I've been told to call customer service. They told me the dealership should. I spoke to the manager at the mini dealership in ********* and they told me to contact the South Bay MINI dealership who had been servicing my vehicle from 2015 through 2020. The South Bay dealership had broken sensor yet they never resolved it nor did they reach out to me to get it resolved. I reached out to ******************************* over the weekend and I left them three messages and never received a call back. After I spoke to him, he refused to help advising me to reach out to the corporate office and then proceeded to provide me a fake number for medical alert office. South Bay Mini nor did the mini Corporation ever do anything to notify me via email or the mail with respect to the warranty extension. It is clear that they didn't want the public to know about this and take advantage of their faulty sensors. At this point in time, they should be required to honor the replacement of my airbag sensor. The mini dealership here in Vegas even mentioned that there was Goodwill that they could extend to cover this. I have owned three BMWs in the last 30 years and I will never do business with you again due to the customer service that I've received regarding this sensor

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** used *** M3 from South Bay BMW on 10/27/2019. At that same time, I purchased an extended warranty for 84 months @ $7000 and an extended maintenance for 84 months @6495, these are on top of the *** warranty the car came with. I purchased these from my sales agent (who no longer works there) with the understanding that my vehicle would be covered from head to toe (minus tires) for all work needed until after my car was paid off in late ****. On all my signed contracts, it says these warranties expire on 10/27/2026. I was made aware of an issue while in for service earlier this ****** (May 2023), where my service advisor told me my warranties were expiring at the end of August 2023. I was shocked and thought that there was an error and it would just need to be updated in the computer system. I called *** NA, who told me I would have to deal with the dealership directly. I contacted the dealership in June 2023 and was told that my warranties were from the date of manufacture, not when I purchased the car, and that they don't sell such warranties that I was claiming to have. I sent them my signed contract, showing an expiration date of 10/27/2026 and was ghosted from them since. I've since been down there in person and contacted people in finance as well as the ** and they said they were aware of it, but many months have gone by and it appears they are trying to wait me out. I've barely been able to use a dollar of my $13k+ warranty, as they've denied me service for brakes for the past 1.5 years+. Now I'm fraudulently out of a warranty and owed a $4k+ brake service. Please help. I simply want my terms of contract honored. If they can't do that, then they need to refund my warranties as I haven't been able to take advantage of them and they expired halfway thru the time they told me they would. Plus, I'm owed that brake job that would've been covered had my warranty staid active as per my contract.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate giving bad reviews but have warned the dealership for over a week I was going to write a bad review. Here is the facts. Aug 9th I agreed to purchase a car and wired them $69,466 dollars. I did not end up getting the vehicle. No contracts were signed. I wasn't worried just figured it was take a week or so to get my money back. Aug 9th same day I was told to give them my ACH and account number and they would send it back. I forwarded it. Nothing happened. Aug 14th. I texted my sales rep *** and asked when should I be getting my money back. His reply was let me find out. His reply was Aug 16th 2 days later and said your picture of account number didnt come through clear please resend it. I resent the the account number. Aug 17th I asked again where is my money. Sales rep says he will get back to me. Later he messages me that the business office wants the information via email. I send it via email. I also ask him who should I contact at the store to move this along. He did not reply. Aug 21 I message again where is my money and who should I call at the store. His replay is they mailed your check on Friday Aug 18th. Aug 30th I message Avi. This is crazy I need a contact to call NOW. His reply is we are waiting on the owner to sign the check. Sept 4th I message him that I will start to write bad reviews online unless I get an answer. I also called and left a message with the bussiness office and a sales manager and got no reply. Sept 5th he replays I gave your information to *************** sales director. I reply should I be expecting a phone call. *** did not reply. Today I message him I'm going to move forward with bad reviews. He replays we are waiting on the owner to sign the check. Left a message with *************** today.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with this company for a shifter assembly for 2016 Mini on 06/08/23. In a meantime, our mechanic took apart the shift assembly and discovered it was just a torsion spring taht needed to be replaced, which we ordered already on 06/07 /23 from **** (invoice attached). So, we got the package from Mini and opened it -to make sure it was the correct part-not used it-and obviously sent it back via **** on 06/15/23. We also reached out before we shipped it and spoked to *************************** and discussed the return policy. All looked good on our end. We waited until they got the package and emailed them to follow up on the refund. They got the package on 06/20/23 and didn't reach out to us until 07/06/23-letting us know it can't be refunded. *************************** told us that the part was missing labels and its original packaging, We shipped it in the same box it was delivered in, removed just the label from the outside of the box per our postal service recommendation. The box included the original invoice that was in the box too. We didn't use the part, sent it in its original packaging and were declined the refund. Please assist with this unfair ****************** any future customer from the same headache we are experiencing.