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Business Profile

Exercise Programs

WalkFit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled they charged me anyways and I have tried working it out with them. I told them it wasn't working which is why I cancelled turns out I have had to cancel again and they still charged me $66. I have gone back and forth with the *** and provided information they asked for. This is a scam!

    Business Response

    Date: 09/01/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit ************* Team  

    Customer Answer

    Date: 09/04/2025

     
    Complaint: 23806539

    I am rejecting this response because: it took me filing against this company with my card and here. I tried working a solution through 32!!! Emails. Not until I took further action did they all of a sudden try and fix the issue!

    Sincerely,

    ******** ******

    Business Response

    Date: 09/11/2025

    Greetings!
    We have contacted the user and we consider this matter resolved.

    Kind regards,
    Walkfit ************* Team

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unable to download the app in order to use the services. I requested a refund & the company refuses to give a refund unless I use the plan for 14 days which is impossible to do without the app! I was also unaware that it was a recurring monthly payment.

    Business Response

    Date: 09/01/2025

    Dear Team,

    Thank you for forwarding the complaint filed by ****** ***, case number #********. We apologize for any negative experience Ms. ****** may have had with our product.
    We can confirm that we have been in direct contact with Ms. ****** *** and have resolved her claim. 
    We trust that this action satisfies the consumer's request and we expect to see a close to the complaint in the coming days.

    Sincerely,
    Customer Care Team

    Customer Answer

    Date: 09/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:08/13/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription with the WalkFit app for a short time (maybe 1 1/2 weeks) before I canceled it because it wasn't what I expected. I have a screenshot on my phone indicating I canceled the subscription, and it ended on November 13, 2024. I now have a charge showing up on my account dated August 12, 2025 for $49.99. I'm seeking a refund of my money and assurance this subscription has for sure been canceled.

    Business Response

    Date: 08/25/2025

    Hi! Could you please ask customer to provide the email which was connected to the account? As we can't identify the customer. 

    Kind regards, 

    Customer Answer

    Date: 08/25/2025

     
    Complaint: 

    The email associated with the account is ****************************

    The subscription was cancelled then expired November 13, 2024. 

    Sincerely,

    ******* ***

  • Initial Complaint

    Date:08/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WalkFit the app is a very deceptive company! They continue to bill my credit card, and it is not authorized. Read the Reddit reviews. This is a horrible unethical company and they need to be investigated. $66.67

    Business Response

    Date: 08/12/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    WalkFit ************* Team 

  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WalkFit is an app that does auto-renewals of user subscriptions. I canceled my subscription and deleted the app. Unbeknownst to me, the company charged me a $66.65 automatic renewal that showed up on my bank statement. I had to redownload the app to figure out why I was being charged for a service that I had canceled. The app showed that I was still subscribed. I again canceled the subscription and deleted the app. I contacted the company to refund me, but they kept saying it was against policy.According to California's Automatic Renewal Law (ARL), businesses are required to obtain a consumer's express affirmative consent to automatic renewal or continuous service offers and to provide clear and conspicuous disclosures about the terms. These disclosures must include information about the renewal terms, cancellation policies, and billing frequency. Businesses must also offer an easy and timely way for consumers to cancel, including an online "click-to-cancel" option for online subscriptions. These requirements are in addition to existing provisions requiring businesses to notify consumers about upcoming renewals and changes to renewal terms.I was never notified of an upcoming renewal. If I had been, it wouldve alerted me that I was somehow still subscribed to a service I didnt use. I never agreed to renew.Reading the reviews, it isnt just me that has had this company violate the Automatic Renewal Law. I implore you to look into this matter and take action to rectify WalkFits blatant violation.Thank you.

    Business Response

    Date: 08/06/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    WalkFit ************* Team 

    Customer Answer

    Date: 08/07/2025

     
    Complaint: 23692886

    I am rejecting this response because WalkFit needs to update their policies and processes regarding automatic renewal to abide by Californias Automatic Renewal Law. Users should be alerted when the renewal will take place. Their response to me was that I can just set a personal reminder, which does not adhere to the Automatic Renewal Law. Additionally, according to the law, automatic renewal requires express consent not just at the initial subscription, but also during the renewal. WalkFit has not fixed this and I am not satisfied with their response. Their automatic renewal policy has affected many users leading to their F rating on the BBB site. They need to rectify this issue and provide refunds to not just me, but other users who have been victims.

    Sincerely,

    ******** ***

  • Initial Complaint

    Date:07/31/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** - has been charging my debit card for monthly charges of ***** since May 2025.Their *********** rejected to upload because it was not compatible for my phone so canceled out.I'm still being charged for a service that defaulted and was not provided. This is a SCAM!!Please have this company payback every charge ***** x3 =****** full refund. Thank you, BBB, for your assistance!

    Business Response

    Date: 08/12/2025

    Dear ******* G,

    Thank you for forwarding the complaint filed by ***** ******, case number ********. We apologize for the delay in our response and for any negative experience Ms. ***** ****** may have had with our product.
    We can confirm that we have been in direct contact with Ms. ***** ****** and have resolved her claim. 
    We trust that this action satisfies the consumer's request and we expect to see a close to the complaint in the coming days.

    Sincerely,
    Customer Care Team

    Customer Answer

    Date: 08/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 21, 2024, I signed up for a trial subscription (that I thought was free) for an app to track my walking (something done for free on my phone). I was then charged $15.19 for signing up and then another $38.95 on October 22nd, November 22nd, and December 22nd. It was extremely difficult to try and find the information to cancel this subscription that was maybe worth $5 tops. I then emailed asking for a refund. While I finally stopped receiving charges after December, I have yet to receive my requested refund. Now when I try to access the app or website, there is no contact information anywhere. But ONE FULL YEAR is listed for $34.99...less than the amount they charged me EACH MONTH. I paid nearly $150 to this app in total and it feels like a complete scam. I am ok with paying the initial $15.19, but I am requesting a refund for the other $119.85 that I was charged and that I previously asked to be refunded. I think someone at the BBB should also check out their website and app so consumers can be warned. Please help!!

    Business Response

    Date: 08/04/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit ************* Team  

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled service after discovering that there was a fee every 90 days. Company drafted my account after canceling.

    Business Response

    Date: 07/14/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit ************* Team 

    Customer Answer

    Date: 07/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to take money out of my bank account after Ive requested cancellation numerous times and they have never responded to me

    Business Response

    Date: 07/16/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit Customer Care Team  

    Customer Answer

    Date: 07/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app charged me a renewal fee without my permission and refused to refund.

    Business Response

    Date: 07/07/2025

    Hi there!
    We have contacted the user and have amicably resolved the matter, and we expect to see a close to the complaint in the coming days.
    Kind regards,
    Walkfit ************* Team

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

WalkFit is NOT a BBB Accredited Business.

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