Reviews

Review Details

• Review fromTerry W

  Date: 02/20/2025

  1 star
  Very poor warranty for products they sell. The consumer pays a high amount for a good quality product and if it fails you have to pay shipping back and forth from them to get a replacement. Very crappy!

• Review fromTrever S

  Date: 01/07/2025

  1 star
  By far, this is the most negligent and unsympathetic customer service and product I've ever experienced. It's so bad in fact that this is the first online review I've ever written for a business. I'm just hoping that someone reads it before they make the mistake of dealing directly with their online store. After several defective products ordered, month-long refund cycles where I had to send several reminders, and zero interest in correcting these issues over the course of half a year of engagement, Pelican is officially the worst brand I've ever dealt with. I would give them 0 out of 5 stars if possible. Worst of all, their customer service team never demonstrated any empathy. It was truly pitiful.

• Review fromBrett L

  Date: 12/23/2024

  1 star
  I ordered a $500 case from their online store. It was confirmed as "in stock" and would ship within 72 hours. I emailed customer service after 72 hours as it had not yet shipped. They confirmed it would ship later that day. The case did not ship later that day. 10 days later, it STILL has not shipped. I have tried to contact customer service multiple times and they are ignoring me. No surprise when I go to the BBB website and they have a 1 star average rating - mostly due to their poor customer service. I'm sure it would be 0 stars if that was possible. What a joke! Get it together Pelican.

• Review fromIris D

  Date: 09/13/2023

  1 star
  Dont by cases quality is not the same this is coming from some one who work there .Every day rules change they passed cass that shouldnt have ***** ******* only cares about production getting made not the quality.for example he would let two employees fraternize on the production line instead of working they would be making out with no repercussions if there actions. If only the big bosses would look at cameras and see whos really working also the training is poor or not given so of course lots of mistakes make sure u look at cases plpp

• Review fromKalan G

  Date: 12/28/2022

  1 star
  Terrible customer service. Took my money and ran, and refused to help.

• Review fromSteven N

  Date: 12/02/2022

  1 star
  I submitted a Warranty Claim back on 2/27/XXXXX. I paid the $20 Shipping to return the Pelican Case **** M and have been issued a Return Authorization from the company.
  
  There is no phone support for Warranty Claims.
  
  I called back on 12/2/2022, a good 9 plus month later, and the same phone message, with an apology from Pelican is still there, with the same message on why the cannot provide phone support for Warranty Claims.
  
  I think almost 10 months is long enough, that a customer, must wait, for a response back on a Warranty Claim.
  
  As much as Pelican Cases cost and loyalty to the brand from their , i would like to say valued Customers, I feel, Pelican, should and must do, a better job.

  Pelican Products, Inc.

  Date: 12/13/2022

  Dear Steven,
  
  We are sorry to hear that you had an issue when submitting your warranty claim. An email was sent from the warranty department on 2/28/22 asking how the damaged occurred to your case and have not received a response. On 12/6/22 you reached out to Pelican advising you had been waiting for almost a year, but we have yet to receive a response from our initial 2/28 email. On 12/9 an email was sent to you with an RMA number and directions on how to proceed to receive a replacement. Would you kindly check your Spam folder and see if these emails might there? We would be happy to fulfill your request once you respond.
  Thank you for your loyalty to Pelican Products. We appreciate your business and look forward to servicing your needs in the future.
  
  Best Regards,
  Pelican Customer Service

• Review fromJesse G

  Date: 12/02/2022

  1 star
  I recently purchased the V770 rifle case on there cyber week sale. Purchased everything online got the order confirmation and everything. The night before the estimated delivery date (still had not gotten a tracking number at this point) I got an email saying my order was cancelled for a technical issue in the pricing at the time. How a company can charge your card send you an order confirmation then decide to back out is unreal to me. To "remedy" the situation they sent me a 15% off code that doesn't come close to bringing the case down to the price I paid. These seems to me to be really close to false advertisement. I don't know how you can accept a purchase and back out at the last minute. I will be telling everyone I know about this situation. Don't buy from Pelican while they have a sale or they will just cancel the order.

• Review fromRyan O

  Date: 09/12/2022

  1 star
  Tone deaf customer service focuses entirely on ending the conversation and transaction without providing any adequate support. I purchased a 400$ 34 quart soft shell cooler one year ago, limited lifetime warranty and a guaranteed 3 year warranty. The zipper was completely ruined within a year and I requested a replacement, but found out the cooler was discontinued, probably due to repeated defects. They offered either a significantly smaller backpack cooler valued at 270$ or a 30 quart hard shell cooler, that doesn't fit my needs, valued at 270$, and refused to provide any additional information or assistance. Without reading any of my emails, their phone customer service is shut off, they went ahead and sent the hardshell cooler, which was the last of my choice, if I was even given one. I am now out 130$ and a functional cooler. Absolutely abysmal support, I feel like I was just railroaded into accepting an inferior replacement and grifted out of 130$. I have never had such terrible support from a company that stakes its reputation on product durability and customer support.