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Business Profile

New Carpets

A1 Carpet

This business is NOT BBB Accredited.

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1

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Review Details

  • Mehran F

    Date: 06/01/2023

    AN ABSOLUTE DISASTER.
    Back in October of 2021 had A1 Carpet Flooring at 2895 Thousand Oaks Blvd, Thousand Oaks, CA 91362 come in to our 2 story home to install 3600 sqft of what we thought brand new Mohawk engineered wood laminate flooring.
    While installing the flooring on the stairs, we noticed several flaws such as chips and cracks and pointed them out to installer, he said owners need to come see it.
    Owners came in and admitted there are problems and assured us those steps will be replaced. (That was 18 Months ago and I am still looking at those chips and cracks every day)
    The day after the Floor was installed, while we wipe off the floors clean, we noticed the color is coming off on some spots. We were shocked as this is a Mohawk engineered laminate wood claiming a lifetime warranty and scratch resistant and yet the color is coming off buy simply wiping it clean. It looked as they patched imperfections on most of the panels. We called A1 Carpet flooring, they came in and admitted this is a major problem and need to have the entire flooring replaced. They also came back with a Mohawk representative and admitted the same.
    So we are now at the end of 2021 and A1 Carpet flooring started with their excuses: It is Holidays , Xmas, New year, Covid, We are very busy right now, Need to order new flooring, product is back order, will bring you samples, how about next month and so on. The entire 2022 passed and as we lost confident in them and their armature installers, I demanded resolution and early this year they offered us a refund. We agreed as we just need to put an end to this.
    Weeks later, I kept calling and asking for the refund and was faced with a new tactic. A1 Carpet flooring started re-negotiating the refund amount.
    Desperate to put an end to this nightmare, I agreed to accept a lower amount. That was 5 weeks ago and still waiting.
    18 Months and over $35,000 spent and have a discolored, defective and wrongfully installed flooring.

A1 Carpet is NOT a BBB Accredited Business.

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