Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not subscribe to this company they charged me 29.90 last Thursday. So I called yesterday and the guy i talked was trying to argue with me saying some how I did. He told me that they dont do refunds but would send me a gift card in my email and would cancel it. He told me I wouldn't be charged again. I even have the email confirming it. But I was charged 19.50 this morning.

  

  Business Response

  Date: 10/13/2025

  Our findings show that on 09/17/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to ChoiceCreditScore.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced either by phone or email.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address, home address and phone number used to register the account also match the information provided in the BBB.  The customer would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  The customer contacted our customer service center on 10/08/2025 claiming they did not subscribe to this company and were charged. Our agent explained the membership and benefits and that the account was active until 11/01/2025.  The agent also offered the customer a discounted rate and shopping rewards coupon in an attempt to retain the customer. In addition the agent explained the refund policy and the refund application.  The customer accepted the discount, shopping rewards and refund application and the agent explained they would not be charged again if canceled by 11/16/2025.

  
  We apologize for the error made when the agent selected the shopping rewards coupon to send to the customer and inadvertently activated the new discounted rate which immediately charged the customer the new fee. We are working with the agent to have a better understanding of the process to ensure this does not happen again.

  
  Again, we have no record of the customer contacting us prior to their cancellation request on 10/08/2025.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.

  
  In summary, the customer can be assured their account has been canceled and as a one-time courtesy a refund was issued for both charges.  No further action is needed.  Please let us know if you require further information.

• Initial Complaint

  Date:09/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/2025 I applied for (2) different Credit Cards and did not see a $1.00 charge on both Accounts that had then changed to $7.94 X 2 every (2) weeks for a Total of $15.88 every (2) weeks out of my USBank account which I haven’t used since I applied for the Credit Cards, until yesterday when I made a deposit and noticed my account was now overdrawn and that ChoiceCreditScore.com had drawn out $142.92 after 18 different transactions to date. I have contacted them and they keep giving me the runaround and not refunding my money!!! BOTH CANCELLATION # ARE THE SAME, SO IT APPEARS AS I WAS BEING DOUBLE CHARGED.

  

  Business Response

  Date: 10/01/2025

  Our findings show that on 05/21/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to ChoiceCreditScore.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced either by phone or email.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and phone number used to register the account also match the information provided in the BBB.  The customer would have had to answer personal questions that only they would have known.  We have no access to the customer’s personal or financial information.

  
  On 09/26/2025, the customer contacted our customer support center to cancel their account and requested a full refund stating that they did not know what this was.  The agent explained the sign-up process and services provided and made a retention offer to which the customer declined.  The agent promptly canceled the account and explained the refund process. The customer accepted the RA and ended the call.

  
  In summary, the customer can be assured that their account has been canceled, and as a one-time courtesy a refund was issued for all charges.  No further action is needed.  Please let us know if you require further information.

• Initial Complaint

  Date:09/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  27 declined transactions from a scamming robot system they have. I go to reset the password for the account i have that I never made. Come to find out , it tells me my email is not in tbe system. This biz is a sneaky trial click bait 27 different attempted transactions from $2.99 to $7.94 . Set low to be undetected.

  

  Business Response

  Date: 10/02/2025

  During our investigation we found, the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com on 04/09/2025. At the end of the 7-Day trial, we attempted to charge the credit card on file for the weekly membership.  Per the membership agreement that the customer acknowledged, at the end of the trial period the customer is billed for the weekly subscription if they did not cancel during the trial and standard retry billing occurs. Standard retry billing will continue until the account has been canceled. All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  In addition, in order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The email address and phone number used to register the account also match the information provided in the BBB.  They would have had to answer personal questions that only they would have known.  We have no access to the customer’s personal or financial information.

  
  We have no record of the customer contacting us to cancel during the trial or after the membership commenced.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.

  
  In summary, we have no reason to doubt the validity of the charges. The customer’s account has been canceled, and a refund was issued as a one-time courtesy.  No further action is required. Please contact us if you need further information.

  Customer Answer

  Date: 10/12/2025

  Not at all. Not authorized and never used. No knowledge.. Besides if 2 or 3 transactions didn't go through. Why continue another 24 times for various prices. 

• Initial Complaint

  Date:09/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/25 I was charged 39.94 for a subscription that I was unaware of. I contacted the company to cancel my subscription and to ask for a refund, the operator told me they could not refund my as I signed terms and conditions. For the record, I was applying for a same day loan through a creditor website, not a credit repair or monitoring service, and as I have in the past had to use the services before from other creditors they will use the debit card for easier deposits. I accepted the one dollar fee to recieve funds and the website closed out on me after that. This is fraud and I would not have agreed to a subscription service to this nature.

  Customer Answer

  Date: 09/24/2025

  I have received this email from the business, and the charge has been voided.   

  "Thank you for contacting us. Your account was canceled on Oct 23, 2025 at 11:00 AM,cancellation reference number is 44*********1-54981964. The pending charge of $39.94 has been voided. Typically, financial institutions take 1-4 business days to remove a pending transaction. If you need an exact date for when the funds will be available, please contact your financial institution. Your account is canceled, and you will not be billed again."
  

   

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not allow me to verify my account. The link they sent me kept erroring. They also did not make it reasonable to cancel the account and when I tried to cancel the account during the trial period I couldn't get through to an actual person. I was charged for a service I couldn't even use.

  

  Business Response

  Date: 09/14/2025

  Thank you for the opportunity to address the customer's complaint.  The customer enrolled in a 7-day trial on September 2, 2025.  The customer did not contact us during the trial period to cancel the service.  As per the terms and conditions accepted by the customer, she was charged the subscription fee. The customer contacted us on September 10, 2025, requesting cancellation and a refund.  The customer account was immediately canceled.  The customer was also sent a refund application, as the charge on their account was valid.  We have provided the customer with a one-time courtesy credit for the charge.

  Customers may cancel the account during our business hours. Additionally, customers can cancel their accounts by emailing us or submitting a request through our contact form on the website.  Cancellation instructions are provided during the registration process and in the Welcome email sent immediately after registration.

  Please let us know if we can be of further assistance.

  Customer Answer

  Date: 09/16/2025

  
  
  
  
  I am rejecting this response because: There was no option to email to cancel the subscription and when I tried to call, I could never get through to an actual person. Your automated system was broken. 
  
  
  
  Regards,
  
  
  
  M****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/19/2025

  We are sorry to hear the customer was not able to reach us before the trial ended and apologize for any inconvenience.

  We offer our customer's multiple ways to cancel their membership, customers may contact our customer service center during business hours, email us anytime  or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email address can be found on our website on the Contact Us page.  In addition, our contact number is located next to the transaction on her monthly credit card statement.

  We have tested both the email address and support phone number and have found them to be good working order.  Again, we apologize for any inconvenience to the customer, but they can be assured their account has been canceled and a refund was issued for the one charge.

   

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never created/inquired an account creation with this business/website. I started noticing attempted withdrawals from creditscorechoice.com for $19.99 on a credit card. I have been disputing these transactions but they continue to attempt them nonetheless.

  

  Business Response

  Date: 09/04/2025

  Our findings show that on 08/12/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to ChoiceCreditScore.com for a Single Credit Protection plan at $39.94 monthly.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced either by phone or email.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. The attempted charges were declined by the customer’s issuing bank due to the withdrawal amount exceeded.  No charges were collected.

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and phone number used to register the account also match the information provided in the BBB.  The customer also completed the verification process, so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  In the complaint the customer stated,  I started noticing attempted withdrawals from creditscorechoice.com for $19.99 on a credit card. Creditscorechoice.com is a completely different company that we are not affiliated with.  The attempted charges from ChoiceCreditScore.com were for $39.94 not $19.99.  

  
  Again, we have no record of the customer contacting us prior to their cancellation request on 08/29/2025 via email.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  In summary, on 08/29/25, the customer’s account was canceled and on 09/02/2025, as a one-time courtesy a refund was issued for the $1.00 fee.  No further action is needed.  Please let us know if you require further information.

  Customer Answer

  Date: 09/10/2025

  
  
  
  
  I am rejecting this response because:

  I never signed up for this “business”. They illegitimately have my information. I did not read any terms and conditions as I never created an account. What does the $39 subscription entail? This is nothing more than a scam that needs to be stopped. The credit card mentioned is not a card I regularly use. I do not sign up for anything with that specific card for it to start populating charges is out of the norm. This is not a business.
  
  
  
  Regards,
  
  
  
  D***** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/15/2025

  ChoiceCreditScore.com is a credit monitoring service that provides our customers with unlimited access to their credit scores and reports, email alerts of activity in the customer’s name and a comprehensive credit learning center. All of these services are included in the monthly membership fee of $39.94 for the Single Credit Protection Plan. 

  
  Again, in order for the customer to complete the registration process and for us to have the customer’s personal information, the customer would have had to answer personal questions only they would have known.  We have no access to the customer’s personal or financial information. 

  Customer Answer

  Date: 09/16/2025

  I really do not need a response from the so-called business. I do feel that they should be investigated as I did not create an account through them. They have card information on a card I do not regularly use. They attempted to charge me so many times that the app I use for my card labels them as “reoccurring”. Their website is very bland and I’ve never even heard of them. This is most definitely a scam and should be labeled as such.

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know who choice credit score.com is I've never signed up to them they just started taking money out of my account this is horrific I want a refund I want my name off of their list or membership that was fraudulently created immediately

  

  Business Response

  Date: 08/18/2025

  Our findings show that on 06/30/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to ChoiceCreditScore.com for a Single Credit Protection plan. The customer did not contact us during the trial period to cancel the membership or after the membership commenced either by phone or email.  As per the membership agreement that the customer acknowledged during the registration process, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and phone number used to register the account also match the information provided in the BBB.  The customer also completed the verification process, so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  Again, we have no record of the customer contacting us during the trial period or after the membership commenced. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  In summary, on 08/15/2025, the customer’s account was canceled and as a one-time courtesy a refund was issued.  No further action is needed.  Please let us know if you require further information.

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order to open a pre-paid account, the site that I used recommended Choice Credit Score to track my credit activity. I still have minimum activity whilst using my credit, i realized that after the free 7 day trail that the charges would be 29.94 moving forward. The first charge occurred on May 15, which prompted me to cancel the membership. I used their online services to cancel the membership. I inputted the correct information as well as a corresponding email address. During the month of June, there were no further charges from this business, until July 3rd. On July 3rd i called the business and vehemently expressed that Ive previously submitted a cancelation form and would like a refund. Choice Credit Score, not only told me that a refund can not be provided but also express that there’s no online services to cancel- while i was looking at the same form that i had submitted back in May. I attempted to log in and track to get to the bottom of the issue but the representative on the phone express that there are no cancelation forms.

  

  Business Response

  Date: 07/09/2025

  Our findings show that on 05/06/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Creditforhomes.com. The customer stated that they used our online services to cancel the membership after the first charge on 05/15/2025.  We have no record of the customer completing the online cancellation form or receiving any emails prior to 07/02/2025. Therefore we attempted to charge the card on file for the June membership fee, but the charges were declined for insufficient funds.  The second charge was collected on 07/01/2025.

  
   Our records do show the customer called twice on  07/03/2025 wanting to cancel the account and requesting a refund stating they had cancelled the account months ago. The agent stated that we did not receive any cancellation request so the account was charged the monthly fee.  To which the customer stated that they had completed the online cancellation form and that they had a copy. The agent then proceeded to offer the customer the refund application whereupon the customer requested to speak to a supervisor.  During the transfer to a supervisor the call was disconnected. 

  
  We sincerely apologize for the agents' persistence and combativeness in their attempts to explain in error, the cancellation and refund processes. We have taken steps to work with the agents who took the calls.  Again we apologize for any inconvenience to the customer and on 07/03/2025 the account was canceled and a refund issued on 07/04/2025.

  
   Please let us know if you require further information.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money being taken from my account weekly.

  

  Business Response

  Date: 06/21/2025

  Our findings indicate that on December 17, 2024, the customer successfully enrolled in a 7-day $1.00 trial membership. All of these details, including trial length, trial price, the membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  On June 16, 2025, the customer canceled the account using our automated interactive response system. A cancellation letter was sent to the email on file. The customer called again on June 21, 2025, and was informed that the account had been canceled.
  Although the charge is valid, we have provided a one-time courtesy refund. Please let us know if we can be of further assistance. 
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Choice credit score drafted money from my account at a time I was asleep I don’t use any outside company for my credit score my banking app keeps a check on it at all times I’ve been fighting against my personal information being leaked to dark web here recently I tried to email this company and it said the email address I had was an invalid recipient

  

  Business Response

  Date: 06/14/2025

  In response to the complaint, our findings show that on 05/12/25, the customer successfully enrolled in a 7-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  Furthermore, the customer verified her account with Transunion. In order to verify her account, she provided her social security number and answered several personal questions from her credit records.  We have no access to the customer’s personal or financial information.
  It is important to note that customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on the credit card statement.  Again, the customer did not attempt to contact us. We record all calls for quality assurance purposes and document all contacts including emails.  
  Although this is a valid account set up by the customer, we have provided a one-time courtesy credit.  Please let us know if you require any further information.
  
  

  Customer Answer

  Date: 06/16/2025

  
  
  
  
  I am rejecting this response because:

  Choice credit score is still trying to draft money from my account.
  
  
  
  Regards,
  
  
  
  M****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/21/2025

  We are unable to see the date of the transaction. The last transaction attempt occurred at 8:18:25 am on 6/14/2025.  The account has been closed and no further attempts have been made.  We would like to reiterate although the charges are valid, we have provided a one-time courtesy credit to the customer.  This matter is closed.

  Customer Answer

  Date: 06/24/2025

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23434203, and find that this resolution is satisfactory to me.

  They did send the amount that was mention I did have all documents to back up what I said and the last message I sent was the last time I said anything negative or positive about the company I did state that my information was leaked and this was not the only company I was fighting against being a flaunt account I have closed the matter with said company
  
  
  
  Regards,
  
  
  
  M****** *******