Business ProfileforAction Appliance

I have a 2 year old Kitchen Aid wall oven/microwave/convection combo that needed repair. I called Action Maytag Appliance and had a service person (Andrew) come out and diagnose the problem. I pd $99 to find out that the microwave unit needed a Magtube, inverters and another part..about $900 repair. Since its a new oven in a builder house I called Kitchen Aid (now owned by Whirlpool). After great difficulty finding a mag tube Whirlpool corporate safety Dept sent the part directly to Action Maytag appliance repair. I was told by Whirlpool Corporate Safety that the $99 dollar diagnostic would be refunded to me and that Whirlpool will pay for the pars and the repair. My apt was for today between 11 and 3pm. I waited until 3:15pm and called the place to find out if the repair man was running late. A man named ***** answered the phone and told me that because I "DEMANDED" that my $99 fee be refunded (not true) and "hung up the phone on (him)" saying I'm going to call Whirlpool (also not true) my appointment was canceled with no notice to me and that they will not service my oven nor will they give me the parts that whirlpool sent them (no charge to them) to fix my oven. ***** said they are sending those parts back to Whirlpool! I have been without an oven or microwave for I month today (Saturday 8-5). I requested to speak to a manager or the owner and ***** said "NOONE gets past me!" This vindictive insanity over nothing is not only unprofessional, it's frankly indicative of a deeper problem. I left a detailed message for the person at Whirlpool safety and asked her to call me Monday. I have a child with special needs who freaks out and becomes violent if his food is not cooked them same way. I have been dealing with this as well for a month. Because there was white fire inside the unit I was advised that I cannot use the regular oven either and was advised to turn off the breaker until it's repaired.