Business ProfileforRancho Family Medical Group, Inc.

I called to make a prenatal appointment, which was scheduled for 3/2/23. I had an established pregnancy with multiple HCG Beta tests as well as ultrasounds confirming a twin pregnancy. I asked for records to be faxed over and my previous provider faxed them on 2/24/23, as this was a transfer of care from a reproductive endocrinologist to OBGYN care. At my appointment, I received prenatal care - from pregnancy questions and also receiving an ultrasound. Rancho sent me a bill for a $35 copay, which I informed them was incorrect, as my prenatal care is covered 100% through my policy with Blue Shield of California. My insurance told me Rancho billed it as a regular physician visit, which it was not. Rancho refused to correct the coding (I spoke w someone named Jessica on 5/1 and 5/2) to prenatal care, which to me is fraudulent. I booked a prenatal appointment as a transfer of care *because* I was pregnant and graduated from fertility treatments, have medical proof of a twin pregnancy, and received prenatal care while at that visit. I am attaching proof of multiple blood tests (which would also have been in my lab records/medical history from CNY, sent over to Rancho), as well as proof of ultrasounds prior and during my visit to Rancho. I want Rancho to correct their billing to prenatal care as their current coding is inaccurate for the care I booked and received. I should not owe anything for this visit. This was clearly prenatal care and should be coded as such.