Information and Alerts
Accreditation Status
This business is BBB Accredited.
BBB has determined that Identity Intelligence Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege that the business enrolls consumers into paid subscriptions without notification or consent, continues to charge consumers after they have requested cancellation, and utilizes a cancellation process that is asymmetrical with its streamlined signup process. On July 2, 2026, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On September 4, 2026, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing a formal Partner Compliance Attestation Program by the end of quarter 3, which requires third-party B2B enrollment partners to submit periodic written certifications confirming their adherence to IDIQ's enrollment disclosure requirements. IDIQ will maintain a documented compliance record for each partner and will take remedial action, up to termination, in the event of non-compliance, formalize its existing weekly complaint review practice into a document Complaint Review and Escalation Program. Consumer complaints will be categorized by type, analyzed for recurring trends, and escalated to operational leadership when patterns are identified that warrant remediation. IDIQ will use complaint data to drive continuous improvement in enrollment, billing, and cancellation practices, and respond to all BBB complaints within the BBB's standard response window. IDIQ will use data from its formalized complaint review process to inform ongoing improvements to enrollment disclosures, cancellation communications, and consumer-facing materials.
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