ComplaintsforFlatratetickets.com
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I bought tickets to a ******* concert at ***** Beach, ** through Flat Rate that was postponed due to the ******19 pandemic. After multiple postponements, the concert was officially canceled. We then attempted to request a refund from Flat Rate as promoted by the venue and were met with radio silence from Flat Rate. Weve followed up multiples times via multiple avenues and Flat Rate still has our $525 without explanation or response.Initial Complaint
11/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We bought tickets to see a ********************* show at the ************************************* ******* of America performing arts Center in *************. The order number was ********. The order date was 7/28/2021. It was billed to *****************************. Two mobile tickets were purchased with service fee and delivery making the total for the order $283.93.They immediately took our money. The show was postponed and finally canceled due to Covid. The show was finally canceled July 26,2022. We were never reimbursed for our $283.93 tickets. They do not answer emails and their voicemail box is full.Initial Complaint
08/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought ******* tickets in Feb 2020 for July 2020 the concert was post poned due to Covid. Following year 2021 same thing. Then a new date was set! Now concert post poned due to ******* health problems. Now concert has officially been canceled for ********** I have been trying to get my full refund and no one is getting back to me! All the numbers for flatrate tickets are not valid! **** worth of tickets!! I can't believe how this company gets away with this. They shouldn't be allowed to sell anything. Terrible.Business response
09/30/2022
Business Response /* (1000, 8, 2022/09/13) */ Hello, We refunded the customer back in august 29th. She provided two order numbers, one which is not a sale from our company ( XXXXXXXX ). We can't help her in that case. There is proof of the refund attached to this email for order ( XXXXXXXX ) which was a sale from our company. Please advise the customer to close the case and contact the company she bought the tickets from. Thank you.Initial Complaint
06/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
So with the pictures included I sent to you, my daughter and I purchased two tickets to a TLC concert for October I believe the 10th of last year to be at the Concord Pavilion. It was canceled. I waited 90 days. Then contacted flat rate tickets Inc and I got nothing but a voicemail or voicemail mailbox is full. I still have not gotten my refund for the canceled event like the terms said would happen and my bank will not issue me a refund because I waited too long. Once again flat rate tickets Inc is not available on the phone or online that I can see. I am looking for my refund .Business response
06/28/2022
Consumer Response /* (2000, 8, 2022/06/28) */ I wish to cancel the case. They finally agreed to issue me a check. Thank you.Initial Complaint
03/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We bought tickets to an event that was cancelled on December 21, 2021. After the event was canceled, I received an email that I would see a refund within 90 days. Still have not received the refund and the number they provided just goes to voicemail (which is full, so you can't leave one). I have emailed customer service with no response. This makes me SO mad that they will not respond since the money should be refunded!!! Help!Business response
07/07/2022
Consumer Response /* (2000, 14, 2022/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) It took filing a complaint for them to respond at all. But yes, I finally got my refund!Initial Complaint
11/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Initially on September 9th 2020 I requested a ******* was notified that I cannot get a refund unless event was cancelled however, I did again ask for a refund on November 25th to which I was again denied, fair enough... I have now been attempting to obtain a full refund for the two concert tickets purchased in January 2020 as I had, on March 12th 2021, received official notification of it's cancellation. On June 25th (after the suggested ***************** 90 day waiting period) I emailed Flat Rate requesting a refund. No response. Sent refund request emails again on July 1st, July 16th, July 21st. No response. On August 6th, 2021 at 8:43am I sent this: *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Business response
12/20/2021
Consumer Response /* (2000, 15, 2021/12/16) */ UPDATE 12/16/2021: After providing, on 12/10/2021 via email, my BBB complaint case number and letting them know I was going to be posting my experience on every social media forum and news website I have available to me I received a reply in less than 30 minutes offering a full refund... it deposited today. Keep trying everyone BUT make sure you are willing to follow through with whatever (non-violent) actions you swear to take.Initial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased almost $500 worth of tickets for a concert that was cancelled. I have not been able to get in touch with this company for a refund. I have emailed them twice. When I called the phone number I got a recording.Initial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Not sure if you can help me, since I am in Canada, but at very least I wanted you to be aware of one or two businesses in California that are operating unscrupulously. I purchased tickets for a concert through Flat Rate Tickets and Box Office Ticket Sales for a concert which was originally scheduled for Wednesday July 22, 2020 at the Budweiser Gardens in London, Ontario, Canada. Because of Covid restrictions, the event was rescheduled for Wednesday June 30, 2021. I purchased four tickets for this event from Box Office and Flat Rate Ticket Sales on March 5, 2020, at a cost of $711.17 Canadian. I paid in American dollars, and they likely purchased the tickets in Canadian dollars. In the meantime the event has been fully cancelled, yet neither company is responding to my request for a full refund based on the cancellation. I am a little powerless here in Canada to pursue any action, but it is not right. ThanksInitial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased tickets for Wardruna Concert in Charlotte NC, they canceled the event and I was to be refunded by flatrate tickets within 90 days and it's well passed the 90 days. I sent several emails and called only to get a recording and no call back.Business response
07/28/2022
Consumer Response /* (2000, 9, 2021/11/02) */ Problem has been resolvedInitial Complaint
10/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased 6 tickets to a Kids Bop Kids concert through Flat Rate Ticket invoice number XXXXXX for $578.23 that was originally scheduled for 8/2020, it was rescheduled for 7/2021 due to COVID. I received an email from Event Ticket Center in May of 2021 letting me know that it has been canceled and I would receive a refund within 90 days from Flat Rate Tickets. I waited the 90 days, then started trying to call and email Flat Rate Ticket. I have not received a response through email, and the recording states the office is closed due to California COVID Mandate.
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Customer Complaints Summary
15 total complaints in the last 3 years.
1 complaints closed in the last 12 months.