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Business Profile

Online Retailer

Aliexpress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.03

Average of 365 Customer Reviews

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Review Details

  • Cynthia S

    Date: 07/26/2025

    I wish I could leave zero stars for their customer service. It is terrible. I have spent hours trying to get a refund for items that were returned to them. They refuse to refund me. I would not recommend this seller. The merchandise is poor quality and the customer service is the worst.

  • Nicholas G

    Date: 07/16/2025

    They don't refund bad orders. I've been testing them out for 2 months now, and their refunds policy is horrible. They constantly send wrong/damaged products. CONSTANTLY!!!!

  • Marsha D

    Date: 07/12/2025

    BE ALERT dont use AliExpress worst customer service team support. I purchased a 360 full lace for $116 the seller sent a 13x6 it cost $89 WXG Hair Store . After contacted the seller about and wanted to give me $10 for 5 stars review and I declined the offer. So I decided to open a dispute provided all evidence and offered me $8 I also declined and violated my rights and sent $8to my account. Declined my appeal, ChocieService@ aliexpress.com contacted me asking to provide a video of my complaint and still declined. All I need is to return wig and get my money back. Seller **** says free return on **************************************************************************************** to. Im tired Im going to close my account.

  • Wesley B

    Date: 07/10/2025

    I purchased a dishwasher from this site. The seller was a complete scam artist and AliExpress totally went along with it and tried to out the burden of proof on me. It was an absolutely harrowing experience that I have not dealt with before. Do yourself a favor and shop literally anywhere else.

  • Mohamed K

    Date: 07/05/2025

    You can't return a defective item. They want you to return it on your own expense in order to get a refund. How can you spend over $30 shipping fees to return an item valued under $10 ? Plus it is impossible to speak to a real agent at all like this option is not even exist . I'll shop somewhere else

  • Charles B

    Date: 07/05/2025

    Worst shopping experience ! AliExpress houses dishonest virtual sellers that take your money and never send your order. Worst customer service. Impossible to get a refund. Do not waste your money and time. You will be very sorry !!

  • Lucas B

    Date: 07/05/2025

    This company knows that they are selling counterfeit items and even with all the proof necessary, they do not do anything to the sellers. It is a complete scam with horrible customer service. They are selling not only fake, but illegal ****** items. They need to be shut down.

  • An D

    Date: 07/01/2025

    Order the ****** fan from their site. Received some cheap knockoff that is defective and is making a ton of noise. An unsafe device that is completely broken. I opened the refund case and they're refusing to do a refund or return. Very frustrated with them. Will never order again. Do not recommend to use this site.

  • Cynthia T

    Date: 07/01/2025

    My order was never sent, cancelled and refunded.....Not happy with the way you do business! They took money from my account the day I ordered, kept it for 30 days and never sent the product! You should not take my money until you ship!

  • Cenk C

    Date: 06/21/2025

    AliExpress is the worst online seller. Their customer service is entirely AI and chat bots, and never helpful. I had returned an item a few months ago. They could not give me a return shipping label, and they asked me to ship the item and told me that they would reimburse me. Instead of cash or credit, they gave me a coupon that required purchase. I bought a couple of sets of *****, but the socks turned out to be super low quality. I returned them, but they did not refund the coupon. I chatted and e-mailed a hundred times, explaining the situation every time. It always resulted in "we can't give you back the money or coupon."

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