Complaints

This profile includes complaints for LA Solar Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LA Solar Group, Inc.

  8484 San Fernando Rd Sun Valley, CA 91352-3227

• 

  LA Solar Group, Inc.

  560 Library St San Fernando, CA 91340

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dissatisfaction with my recent experience as a customer of LA **********************. I entered into an agreement with the company in good faith, with the expectation of professionalism, honesty, and transparency. Unfortunately, this has not been my experience.From the beginning, key details about the agreement were not clearly communicated or were misrepresented. Despite multiple attempts to clarify these issues, I have found it virtually impossible to speak with a knowledgeable customer service representative. The only time I received attention or a response was when I withheld payment a tactic I was forced into simply to be heard. I am not producing the energy promised, the services were not installed as agreed upon, no response from company.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. Were currently looking into the concerns you raised and need to confirm the validity of the terms related to your agreement. We understand how frustrating this must be and want to make sure your concerns are addressed properly.
  
  
  Were available to assist you by phone or email, although email would be best for thorough follow-up. If youre open to that, wed also be happy to schedule a call at your convenience. One of our representatives can reach out as early as tomorrow at a time that works for you. Please let us know your preferred time and the best number to call.
  
  
  We appreciate your patience and look forward to resolving this with you.
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LA Solar Group handled my installation and financing. Unbeknownst to me, they left a significant amount of non-natural debris on my roof. Zip ties, bolts, and plastic sheeting. These items collected in the valleys of my roof, causing a non-penetrating leak that flowed under the tiles, above the underlayment, and directly into the walls of my home. This went undetected for some time, and LASG supposedly fixed the 'leak' during a visit. They have refused all responsibility because the leak is not due to penetrations. I have had to pay out over $7,500 in mold remediation, testing, and remodeling with an additional $1,850 in urgent repairs when it was found that the leak was in fact not repaired. I have extensive photo evidence showing the plethora of trash left behind, as well as a written statement of repair from the roofing contractor who executed the repair. LASG refuses to cooperate or come to any sort of compromise, and I want my money back and then some due to the financial hardship they have placed me and my family under.

  Business Response

  Date: 04/02/2025

  We understand your concerns and will investigate them to determine their validity and, when necessary, provide an appropriate solution. Thanks for your patience!

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23123755
  
  I am rejecting this response because: it is only a promise to further drag things out after things have already been delayed without any sort of resolution for several months.  It is not a difficult investigation. 
  
  Sincerely,
  
  ***-******* ********

  Business Response

  Date: 04/30/2025

  Hello, you should already be in communication with a representative from our company. These types of claims require internal verification and coordination between the responsible parties. The customer is claiming that nothing has been done, but the lack of resolution is due to their not accepting some of the proposed solutions, along with certain operational limitationsissues that are typically resolved through consistent communication and good faith with all our customers.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Latest issues: Manufacturer sent 6 replacement panels verified by LA Solar. Once arrived, LA Solar stated they are not compatible and took the new tiles and replaced with second hand old ones. After installation and now each time it rains or there is moisture in the air, the system faults and goes offline for weeks. LA Solar sends a team each time and leaves without fixing or letting me know the outcome. I then spend weeks trying to get in contact with them and the whole thing plays out again. It's been months and I need the following corrected:i. Compensated for the replacement of brand new panels for old ones.ii. Fix the installation issue so the system works.iii. Replace the broken roof tiles around the panels. Each time they go on the roof they cracking more tiles and I tell them to be careful. My roofer has stated that the broken tiles around the panels are collecting water and if not replaced soon will cause leaks.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we switched to LA Solar from ***** for installation of two Tesla batteries. I was told that they know the process and would get the work done in 4-6 weeks. Contract was signed on 4/1/2024. The batteries got installed on 12/31/2024. In the mean while, ***** has released an upgraded model which was not there when the contract was signed, so now we have a generation old model installed.We pain $6,2000 to replace main panel and a sub panel with their "smart panel", with an app to remotely operate the breakers in this "smart panel". They replaced the old main panel with a simple new panel with physical breakers (no app for remote operation). They also said that the contract doesn't explicitly mention sub panel. After an argument they agreed to do it for free, I thought that was nice of them. Two weeks later they told me that they have installed the smart panel at the meter so the old main panel now becomes sub panel and so sub panel is replaced If I want the actual sub panel to be replaced, I will have to pay $2,800 more. They couldn't explain why wasn't the old panel just removed altogether (and the wall patched) if they have installed the smart panel. And what exactly this "smart panel" is doing for me if all the breakers are still on the replacement "dumb panel"Project proposal projected that two batteries will last two days of our daily usage. Between 3pm to 12 midnight they drain up to 65%. When I asked for help with this. I was told that there would be an orientation and someone will give me call. As of today, after three promises and and a month since installation, I am still waiting for that orientation call.They charged me 33% more for the same batteries than quoted by *****. Their explanation was this is for their superior service, efficiency and support! I got no service, efficiency or support. These guys either have no clue what they are supposed to do or they don't care (probably both)

  Business Response

  Date: 02/18/2025

  Dear BBB,
  
  We appreciate the opportunity to address Mr. ******* concerns regarding his project with LA Solar Group. While we understand his frustrations, we believe his complaint does not accurately reflect the efforts made to complete his installation, nor the quality of service he received.
  
  -The contract was signed on April 1, 2024, and while the installation took longer than the initial estimate, this was due to permitting, utility approvals, and supply chain factors outside of our direct control. We communicated with the customer throughout the process and ensured the project moved forward as efficiently as possible.
  -The Tesla battery model installed was the latest available at the time of contract signing. New product releases are beyond our control, and contract terms are based on the product available at that time.
  -The customer agreed to a main panel upgrade, which was completed per industry standards. The installation included a smart main panel at the meter location, which redefined the previous main panel as a sub panel. The customer was informed of this, and despite the contract not explicitly including a sub panel upgrade, LA Solar Group voluntarily provided this at no additional cost as a goodwill gesture. When the customer requested an additional sub panel upgrade, we provided a fair quote.
  -The battery discharge rate depends on multiple factors, including energy usage, settings, and environmental conditions. The system was installed correctly and is performing as expected. We acknowledged the delay in scheduling the orientation and have continued to follow up to complete this final step.
  -Our pricing reflects the quality of service, warranty support, and expertise we provide. Unlike direct manufacturers, we handle all permitting, engineering, and installation with ongoing customer support.
  
  
  We take pride in our work and have made every effort to resolve any concerns. Filing a BBB complaint against a company that has delivered a high-quality installation, provided additional value at no cost, and remained available for support unfairly misrepresents the situation. We urge Mr. ****** to reconsider his complaint, as it does not align with the level of service he has received.
  
  Sincerely,
  LA Solar Group

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22892930
  
  I am rejecting this response because:

  - The delay was mostly because ****************************** could not manage the process properly. They didn't even apply to get the county permit transferred from Tesla to LA Solar till mid May, and then could not get the already approved permit transferred to them for more than three and a half months till I intervened and sent an email to the corresponding authority explaining them that they have already approved the work permit and all I am asking now is to transfer to another installer. After that the permit was approved in two weeks.

  LA Solar never communicated with me properly on any of the steps, and when they did, it turned out false timelines. My requests for status updates were mostly ignored. In September, I was told that they have everything in place and they should be able to get the work completed by the end of September. False again.

  Last week, LA Solar communicated via email to me that this type of work cannot be completed in 4-6 weeks (as I was told). If they knew it up front, why did they tell me that this would be done in 4-6 weeks? This, to me, looks like a Bait and Switch situation, considering timeline as part of the product/service.

  - LA Solar has confirmed that because of their delay in completing the project, I ended up with an older version of the product. They should be held accountable for that.

  - My ask was simple. I had two panels (main panel and a small sub panel) both were old and potentially a fire hazard. I wanted them removed and replaced with a new panel. I was recommended to go with their smart panel, to which I agreed. After spending $6,200,  what I got was a smart panel, that doesn't do anything for me. The old main panel, that they decided to call. a sub panel replaced by a manually operated panel, which I shouldn't need now that they have installed a smart panel, and the old sub panel left as is. How does this address my ask?

  Rather than upgrading (removing and replacing) the main panel, they installed a new panel in front of the old main panel and declared the old main panel as sub panel and are now are asking for more money to remove the actual sub panel. This, to me, looks like another example of Bait and Switch

  - They have acknowledged the delay in scheduling orientation and are claiming that they are following up. What is the follow up? Over the last month and a half, I got day and time confirmed twice with a person named *****, that call still has not happened to this day.

  Is this the quality of service that they claim to take pride in? Completing the project in 9 months (with pending items) that was promised in 4-6 weeks? Arguments such as this one only makes my experience with LA Solar worse. I hope they realize this.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/27/2025

  Hello,

  One of our supervisors is already in communications with you and is working out the resolutions you both have discussed.

  Please continue to communicate with the supervisor to avoid any miscommunication or misrepresentation of the current events.

  Thank you

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22892930
  
  I am rejecting this response because: I have been told that LA Solar will install the remote circuit breakers and engineering team "will look into removing the small sub panel". We don't have any ETA for either of these. I was told last week that the smart breakers were back ordered with no current ***. Basically, the same thing I saw last year regarding the battery pack installation is going on with these items.... I will not close the complaint till all my concerns are addressed.

  On top of this, we have another issue that has now come up:

  When I switched from Tesla to LA Solar for this project, I already had **** incentive approved for $21K (quote from Tesla). Quote from LA Solar was $5K more (for the exact same work). I was told that there is a process to apply for the additional funds separately after the work gets completed and LA Solar will take care of that paperwork. I was assured that this additional $5K will be covered in the end under the **** incentive. Only after that confirmation (and the update in the contract) had I signed the contract. Now they are telling me that there is no such provision and what they meant was that they were hoping that PG&E will allow them to send the Incentive Claim form requesting $5K over the approved amount. PG&E is not allowing it and LA Solar is refusing to take any responsibility.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/10/2025

  Hello ******, 

  There is no need to go back and forth with this complaint. As mentioned previously, you are already in communication with a supervisor who is handling the improvement of your experience. BBB, please review this complaint as there is no more information to be shared at this time since work is currently in progress. 

  Thank you

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been advertising a customer referral bonus deal worth $1000, but after signing the contract turns out to be a scam.

  Business Response

  Date: 01/03/2025

  Good afternoon ******, I believe **** worked it out for you. Please close the complaint as resolved.

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Ma

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels put in by ****** solar/LA Solar in 2022. They were put into operation in March 2022. We have never covered our electricity usage. We have had numerous issue with LA Solar. The initial install resulted in damage done to the roof that caused water damage to the inside of our home. They did repair this after much back and forth in 2023. In January 2024 we received an email regarding adding batteries using a rebate for being on medical baseline with ***. We decided to do this. We were advised by LA Solar to add more panels since we were not generating enough. They said this would cover us completely. At great cost we did this and added the batteries. We are still generating a bill every month and are now on the hook for the cost of the new panels. Which seems like it was a complete waste. We have reached out to the several times. They have been of no assistance. They are telling us now that they panels are not reporting correctly and that we need to pay another $650.00 to remedy the situation. They have in the past threatened to turn the system off if we did not pay the final invoice quick enough. Even though the system was not working correctly. We have also been told that because of the merger between ****** Solar and LA Solar that took place as our original system was being installed we no longer have the 25-year warranty on those panels. This entire ordeal has been a nightmare. At this point I wish we had not installed any panels since we are paying much more in solar loans plus our electricity bill each month.

  Business Response

  Date: 11/22/2024

  Good afternoon ****, it was a pleasure to assist you and we have fixed everything with no cost to you, I would appreciate if you could close this complaint as resolved. Thank you.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar system was installed by LA solar group and received permission to operate on June 28 2024. The system was not activated by the installer until August 2nd 2024 after multiple emails asking them when they would be able to come activate the system. I was consistently told they would give me a date soon the whole time, stalling, asking me to take images of the system, things they should already know or resolve when visiting. After the system was activated, it was clear it was not working as intended - the solar generated power but the battery was not correctly being used because the system wasn't correctly monitoring the loads of the entire property which was the original intent, and the backup function was not correctly setup per the plans and single line diagram. When telling them about the issue and asking them to fix this on August 4/5, they did within a week give me a time they could visit and visited on August 14th to attempt to resolve the issue. After the 14th the system is non functional, does not report any data and from meter usage and energy company website data it is clear the system does not work at all. They have repeatedly asked me to try different methods of connecting the system to the internet which I have tried but repeatedly emphasized since the system isn't working, the issue is beyond just a poor wireless connection. I contacted manufacturer Enphase, and they told me that LA solar group needed to resolve it via a site visit and that there were missing wires in the system that weren't correctly installed, Enphase said "the ground to neutral bond missing in the IQ system controller and the ac combiner missing the neutral wire on the bus bar". LA solar has not resolved the issue as of 8/24 and the system isn't working, continue to not give a visit time or path forward and it is almost 2 months after PTO.Link to email with LA solar for details: *********************************************************************************************************************

  Business Response

  Date: 08/28/2024

  Good afternoon *****. I hope you are doing well.
  I apologize for the inconvenience, I have scheduled the site visit for Tuesday September 3.
  I can assure you that I will be on top of your project and will make sure that you are satisfied.
  

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LA SOLAR GROUP, INC. has been harassing me regarding a roof that was done and damaged and our roof with solar panels. There was a breach of contract because the installation of the solar panels were never completed by the 6 months deadline. I have called another company that fixed and installed our new solar panels after the breach of contract. This company is no longer out installers and have been trying to do a mechanic's lien on my property. I thought this business went out of business and was sued with multiple clients because of the disgraceful communications' with clients. So I would like this AR ********************************* person to stop calling me and stop this ridiculous lien of my property. If you have any question please contact me at any time. Thank for you time and consideration in advance. Please help me.

  Business Response

  Date: 08/09/2024

  Hello *******,

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and would like to address the issues you've raised.
  Firstly, we understand that you decided to cancel the solar installation. Following your cancellation, we took the appropriate steps to reclaim our solar equipment. The mechanic's lien that you referenced is not related to the solar installation but rather to the roofing work that was completed at your property. Regarding your concerns about communication and the lien process, we want to clarify that our team has followed all standard procedures. The roofing work was completed as per our agreement, and the lien is associated solely with that completed service. Our goal is to resolve this matter amicably and to your satisfaction. If you have any further questions or need additional clarification, please feel free to contact us directly.
  

  Thank you for your time and consideration.

  Regards,

  ********************

  LA Solar Group

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is unable to complete project after ************************************************************* to have the project completed after multiple calls over the last month. Running out of option other then finding legal representation.

  Business Response

  Date: 07/24/2024

  Good morning *********, I believe I spoke with you yesterday and told you that you are on the schedule for the 26 Friday.
  So I do not understand the reason behind this complaint.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After investing $50,000 in a solar system installed by LA Solar three years ago, we're facing significant issues due to improper installation and mapping. SolarEdge replaced our faulty inverter under warranty but identified several non-functioning optimizers that also need replacement. However, due to LA Solar's incorrect mapping, it's impossible to pinpoint which specific optimizers are malfunctioning without inspecting each panel individually.This error has turned what should be a simple warranty replacement into a complex and expensive ordeal. Multiple installers have quoted around $10,000 for the necessary inspection and repairs, all agreeing that LA Solar should be responsible for rectifying their mistake. Unfortunately, LA Solar has ceased communication after we relayed this information. The consequences of this situation are severe. Our substantial investment in clean energy, motivated by our commitment to combating climate change, is now essentially non-functional. The potential long-term savings we anticipated have been wiped out by this unforeseen complication. Proper initial mapping would have allowed for easy identification and replacement of faulty optimizers through the monitoring system. Instead, we're left with a system requiring costly manual inspection of every panel. We're deeply disappointed and feel misled by LA Solar. We hope they'll reconsider their stance and take responsibility for repairing our system, ensuring it functions as intended and preserves our investment in sustainable energy. Solar Edge replaced my inverter on May 23, 2024, after coordination with LA Solar. Solar Edge identified multiple inoperable enhancers, which they would replace for free. However, they noted that the initial installation was incorrect, requiring all 36 panels to be removed and re-mapped to properly diagnose and fix the issue.

  Business Response

  Date: 07/24/2024

  Good morning ***** and ***********************, hope you are doing well.
  ****** is in touch with you and we would be more then happy to help you with your concern, but you are not a customer of **********************.
  However ****** will still try to do his best to help you out, so I do not believe that this complaint is in the right place.
  We do not have any contract at the address, we did not pull any permits and we do not have a site plan or a general plan.
  So please close this complaint, we will still do our best to help you.