Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2024, I paid RealSuccess $29,995 to join their ******************************* to help learn how to do fix and flips. They told us that if we joined, they would connect us to their network of investors to help fund the deals. They told us that if we joined, they would take care of everything.Upon joining and talking to this "network" of investors, they informed me that they do not fund deals 100% and that I would have to come out of pocket $20,000 to $50,000 in order to do a fix and flip. They recommended taking out credit cards to pay this. I was crushed. I spent my entire life savings to join this academy.I disputed the charges with the credit card companies I used to pay the charges to RealSuccess and was granted temporary refunds of $15,000, $5,000 and $4,995. I was just given word by Amex that I will be re-charged for the $15,000 and I fully expect the other two charges to suffer the same fate. I believe that RealSuccess did not deliver on it's process of "taking care of everything" that was promised to me in the seminar that led me to spent my entire life savings to join. They are refusing to offer me a refund citing the 5-day refund policy in the contract I signed. I want nothing to do with this organization and would like my full refund or at least a partial. I am about to lose all the money in my account and will be left with nothing. I wish they would show some compassion and let me walk away from this organization with no hard feelings and most, if not all of my money.

  

  Business Response

  Date: 03/18/2025

  We truly appreciate your feedback and understand your concerns. We apologize that your experience did not meet your expectations, *****. Our goal is to equip our students with the education, resources, and network they need to succeed in real estate investing.
  We apologize if there was any misunderstanding regarding financing. While we provide access to our network of investors, real estate deals typically require some level of funding, whether through private money lenders, partnerships, or other creative financing strategies. Our program is designed to guide you through these options and help you navigate the process successfully.
  *****, we want to assure you that we have attempted several times to reach out to you to offer our support and explore different ways to help you move forward. Please reach back out to us so we can discuss additional ways we can assist you on your path to success.
  We are here to help your growth in real estate investing.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23049310
  
  I am rejecting this response because: At your 3-Day seminar, it was not conveyed how you are describing it. Your used car salesmen type personalities who ran the event framed the dream in that if we joined your academy at a steep $30,000 that you would take care of finding investors and ways to fund the deals. We were told that if we join your community, then you would take care of everything. Regardless of what you say, this is exactly how it was conveyed to me as I signed up and took out crippling credit card debt in hopes of getting rich. 

  After wasting the money in your class and speaking to these so called "investors" they each said (***** R, ***** *, ****** N) all said that I would have to put up money of my own in order for them to help fund my deals. This amounts to approximately $20,000 to $50,000 of my own money. That is on top of the $30,000 I spent on the group. I believe RealSuccess was not transparent in their 3-Day seminar prior to signing up and I would like a full refund for failure to be fully transparent and honest. 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/05/2025

  Hello *****,
  
  Thank you for reaching out and sharing your concerns. We understand that this situation has been very difficult for you, and we sincerely empathize with your frustration and financial stress.
  
  We have reviewed your account, including your enrollment details and the signed Chargeback Cancellation Agreement dated March 21, 2025. As per this agreement, you acknowledged a total payment of $29,995 for your enrollment in our program and agreed to cancel and reverse chargebacks totaling $22,495. Additionally, you confirmed understanding and acceptance of the program terms and waived the right to initiate any further disputes or chargebacks through your financial institution.
  
  We want to respectfully remind you that this agreement is considered final and binding, and it was designed to resolve all outstanding disputes regarding your enrollment.
  
  While we understand you are still unhappy with your experience, we are limited in how we can proceed given the commitments made in the agreement.
  
  If you have any further questions please dont hesitate to reach out.
  
  Warm regards,
  RealSuccess Investments

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid for an additional 3-day workshop from them in the amount of $195.00 on Oct 28, 2023. The workshop was scheduled for Nov *****, 2023. The representatives had told us that if we were unable to make it to the scheduled event, the ticket we purchased was good for an entire year after the purchase date. I have been in touch with them since and they have not given me new dates for the workshops, they do not pick up my phone calls, nor answer any email communication. I have attempted to file a dispute through my credit but to no avail.

  

  Business Response

  Date: 06/05/2025

  Hi Mr. ***************** you for sharing your feedback, and we sincerely apologize for any inconvenience you may have experienced.
  
  Our records indicate that the event confirmation and workshop details were successfully delivered to ************************* and our team has remained responsive throughout your inquiries. We understand that you initially requested to reschedule your attendance, and we made every effort to accommodate this request. However, the alternative workshop dates we offered did not align with your availability due to personal circumstances.
  
  In your most recent inquiry, there was no finalized date yet for the next Honolulu workshop, and we understand that this uncertainty led to your decision to request a refund. We respected your request and processed the refund promptly.
  
  We always strive to be fair and flexible with our customers, and we appreciate your engagement and communication throughout the process. Should you be interested in attending a future event, we would be happy to welcome you.
  
  
  Warm regards,
  RealSuccess Investments