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Business Profile

Collections Agencies

Synergetics Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Synergetics Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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Synergetics Communications has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Synergetic Communications. I do not have a contract with Synergetic Communications. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/20/2025

      Thank you for contacting ****************************** via the Better Business Bureau regarding your account. ****************************** received an unpaid debt for you from Volcano Vision Service on or about March 8, 2024.  Prior to this complaint a request for validation of debt has not been received in our office.  However, we will request an itemized statement from the creditor, and it will be mailed to the address you provided in your correspondence here. Once you have had the opportunity to review, please contact our office directly to discuss payment options.  Thank you for allowing us the opportunity to respond to your concerns.

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not give this company to ***** my personal information and I dont have contact with this company.

      Business Response

      Date: 09/23/2024

      Thank you for contacting us, this account is no longer in our office.  Any further information needed needs to be sent to Accident Injury Ctr-*******

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Am not liable with this debt with Synergetic Communications , I do not have a Contract with Synergetic Communications, they did not provide me with the original contract as I requested

      Business Response

      Date: 09/23/2024

      ********* ******* (the Debtor) alleges that the debt is not owe ************************** (the Creditor), that she does not have a contract with Synergetic Communications****** (SynCom) and that ****** has not provided the Debtor with a copy of the contract.

      The Creditor placed the Debtors account with SynCom on September 15, 2023.  The Debtor would not have a contract with SynCom.  Instead, any contract or agreement would be between the Creditor and the Debtor. ****** has ceased collection activity and has returned the account to the ************************,

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Synergetic Communications has been trying to contact me about a debt from 2022. They claim that I owe $830 for an unpaid dental bill. The bill is for an unspecified procedure at *********** of ************. They have my former name (********** *****) as the owner of the debt. I believe that my dental bills are paid in full. I've never been notified by my dentist that I owe anything. Additionally, Synergetic Communications has been discussing this debt with my mother. I do not list my mother as an emergency contact. I have no idea how they got her phone number. She has received texts about the debt and discussed the debt on the phone with a Synergetic Communications representative.

    • Initial Complaint

      Date:07/05/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Synergetic has been calling pretty much every day from the beginning of June.I was spending time with my family on 4th they phoned again. I spoke with one of their representatives June 25. The representative noted I owed a dental bill from 2019. I requested they send me a letter as I refused to pay over the phone to some random person ringing out of the blue about a 2019 bill. I received a letter in the mail.The letter noted "As of 01/31/2019, you owed: $****** Between 01/31/2019 and today: $ ****** Total amount of the debt now: $283.93".This was from a dentist who had been paid in full, Acahti Dental. At no point did this dental office reach out to me about owing money, reason being there was nothing to pay, they had been paid in full. I digress,Tuesday July 1 I sent a registered letter with proof of payment. I am still getting calls.Today, I emailed them with proof of payment (again). My father just passed away 2/24 this is the first 4th without him, our family was all together remembering him, only to be harassed again, it is 7/5 and still being harassed for a bill that has been paid. I am terrified that they will ruin my credit for a bill that has already been paid.The reps are rude, they assume guilt and do not want to hear that they are wrong. I reached out to BBB on this matter a couple of days ago.I apologize about being overzealous but this is making me ill during an already stressful time. If they can bully people for bills that have already been paid what else will they do, feels like extortion. Ruined credit unless I pay for a services twice.If they have already tainted my credit report, I would hope it could be fixed.

      Business Response

      Date: 07/26/2024

      ***************************(******) claims that ************************* **** (SynCom) is attempting to collect a debt for Acahti Dental (Creditor), which she already paid.

      The Creditor placed ******' account with it on June 21, 2024.  SynCom has ceased collecting the account, closed the account in its office, requested that its trade line be deleted from the credit bureaus, and returned the account to the ************************.  ****** will not receive any further communication from SynCom regarding this matter. 

      Customer Answer

      Date: 07/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
      I am thankful and relieved that this is now closed. I appreciate all your help. 

       

      Best Kathryn 

       

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Lake *********************** I do not have a contract with the collection agency that's trying to collect and report this to my credit report. They did not provide me with the original contract I requested

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting numerous phone calls from a collections agency, Synergetic Communications (CB Merchant Services. When I returned the call, a person named ***** wanted me to verify my personal information. When I told him I wasn't giving out any information, and asked what it was in regards to, he said he couldn't help me, and hung up.I checked my credit report, and there is nothing on it either from this company or any other company where I am in collections status.

      Business Response

      Date: 07/24/2023

      Due to the nature of our business, ************************ **** has to verify who we are speaking with before giving out personal business information.  I have mailed out a notice to your address listed here on the complaint and also emailed a statement to the email address listed.

      Feel free to give us a call at ************ once receivced so we can further discuss with you.

      Thank you. 

    • Initial Complaint

      Date:11/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The previously mentioned business has been calling and sending letters to my home for myself to pay a bill of $56.58. CB Merchant Services is claiming I have an unpaid bill from November of 2021, but after calling my ************** for which I receive my services, they stated I do not have any outstanding payments. I informed CB Merchant Services of this and yet they wanted me to tell them my banking account information over the phone to make the payment. I asked for an email invoice for which I received an odd email, not describing the bill, but just the amount owed. This email then said it was no longer available soon after and I could not access it. CB Merchant Services sends a letter to my home weekly and I receive phone calls and voice mails throughout each week.

      Business Response

      Date: 11/16/2022

      Client relations is very important to C B Merchant Services.  Due to confidentiality laws, we cannot confirm nor deny the presence, or share the details, of any account assigned here for collection.  If appropriate, we will respond directly to the consumer with the information requested.   Please have the consumer contact us directly by calling ************** or ************** and speak with one of our representatives for immediate assistance.   

    Synergetics Communications is NOT a BBB Accredited Business.

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