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Business Profile

General Contractor

AG Family

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/29/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the contractor (AG Family) in full for landscaping work on my property. The owner (******* *******) told me the work had been completed and issued me an invoice for this work which I paid. I later found out the work was only about 90% complete. I alerted the contractor in July that the work was incomplete and later in August he advised he had finished the job and issued another invoice for a couple items that he had not previously billed me on. Again he promised the work was complete so I paid the invoice. In late September I learn the work had not been completed in full and only one of the approximate 5 open items had been finished. I again alerted him a week or so later and he promised to contact me and advise when he would go and finish the job, which would be within the next week. Since that time he has not contacted me nor responded to any of my emails or text messages, nor the Zelle payment request I sent him. I calculate the calculate the cost of the unfinished work to be $220 for labor and materials. I am seeking the BBB's help in recovering this amount as it has long since been paid for and the contractor is no longer responding to me despite numerous attempts (I have documentation). Thank you! **** ******

AG Family is NOT a BBB Accredited Business.

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