Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted D&S for termites before I had solar panels installed. 8/ 11, 23 inspector ******************* . I was leaving town so for me was 9/8 .On 9/ 5, I received an email from *************************** docs. to sign I was still waiting for the hard copy. the same emails September 5, 6, 7 . I I started receiving calls telling me that I had to sign the papers by 1:00 pm or else they were going to cancel. They told me that I had to have it or else they wouldnt do the job. I finally signed on line without reading them because of the pressure and couldnt cancel because there was cancellation fee. There was supposed to be someone the day before to count how many broken tiles I had but there so many from calls from them and a company Junior Pest Control but they never came. The day of the fumigation they said that there were 22 broken and after the fumigation 16 more. On fumigation Day I told the supervisor that came with the workers that I didnt want insurance and he said I had to.On 9/14 got email from ********************* with a price of $ **** which included the tile insurance of $810. I hadn't received the hard copy. I got it 9/16 while out of town . I hired D&S but they sent another company called Juniors. I was upset about the pressure , the misleading and not receiving a hard copy as requested. On the 9/12 got call from Juniors they were coming to replace the 16 tiles they broke the next day and I said no I was going out of town and didnt want anyone while gone. I said I had half of roof tiled, and many replacement tiles. The next day *************************** called threatening to put a lien call said nobody have forced me that she had to pay more had taken too long because they were careful not to brake tiles , I had 1/2 roof tile and they took longer because they didnt provide enough special bags required. I have the time in my RING camera. They had a month to send hard copy requested bit waited until last minute and pressured me. I am a senior and the tactics they use are shameful.