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Business Profile

Car Dealers

Auto Connection of San Diego LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a lemon. After 2 months it broke down and refused to fix it. They have my car but said they moved it to the street and now they cant find it and is charging me. I am going to to make a police report. I was never notified about any tow or it being moved to street but it was in their care.

    Business Response

    Date: 12/12/2024

    Vehicle was sold 'AS IS'. Vehicle was sold early *************************************** contact with customer to help with any issues. Customer called us 1 month after purchase indicating car was overheating. We drove to her gave her a loaner and took her car in and had all repairs done. Since then till October there was no issues, until customer blew the motor and asked if we can help her fix it. We told her to bring it in so our mechanic can diagnose the vehicle. Diagnosis came out that the vehicle needed a new engine. We sent her a work order and she said to give her a couple days to gather the funds for the repairs. Upon giving her the work order, every week the customer was notified by us requesting for updates. Finally after 1 month of waiting for her response. We told customer we will be charging storage if car is not picked up as we are not a parking lot. November 6th we notified her vehicle will be leaving our property. Mechanic placed the vehicle in storage as it was taking up space with no response. November 15th customer said she was coming to tow the vehicle. By then vehicle was already in storage and placed a lien on the vehicle for storage. Out of courtesy we told her instead of charging the full 2 months of storage we can charge her only 30 days, to which she responded " I can pay 900 now and the rest later" shortly after she hung up and contacted local authorities. The sheriff **** came by and we cleared everything out with them and gave them all the necessary information to indicate this vehicle is placed under a lien sale as the customer did not want to pay for storage. 

Auto Connection of San Diego LLC is NOT a BBB Accredited Business.

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