Customer ReviewsforSee's Candies, Inc.
15 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Eileen M
1 star04/02/2024
This is expensive candy and I expect that you should get what you pay for, including decent service. I sent several boxes out to several locations across the country to my children and grandchildren anticipating that they would receive them in time for Easter. I was assured by the sees agent that they would all get to their intended destinations on time. That didnt happen for three of my children and grandchild. The chocolates were delivered to the wrong address even though they were correctly addressed with my daughters home address, the driver simply dropped them off at the wrong house, resulting in them not receiving the chocolates in time for Easter but rather several days later when their neighbor brought them their missing parcel. I reached out to sees and told them of my disappointment and have yet to receive a response. I notice that sees is responding with a pre written response, a form letter in essence, telling everyone to Please provide your contact information so we can work with you to renew your good feelings about Sees., which is just a way of dismissing us (whos going to provide personal information on an open format?) and avoiding accountability since they already have our information in our sees online accounts which most of us who order online have set up. I know I have one and they have my information, yet I received no response from them when I wrote telling them of the issue. So please sees, spare me you canned response and just do better. You clearly have no problem charging a huge premium for your chocolates, show that same level of investment in treating your loyal customers with care.See's Candies, Inc. Response
04/03/2024
See's Candies guarantees customer satisfaction with our products and our service. If a shipment was delivered to the wrong address by the carrier we shipped the candy with, we take full responsibility for that error and will make every effort to make things right with our customer.
We were able to locate the order and will be reaching out to *************************** to see how we can resolve this issue to her complete satisfaction.
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Customer Experience
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Review from Florence S
1 star02/02/2024
Just received my box of assorted Sees candies.They were hard and old.Very disappointed.Never ordering it again.JSee's Candies, Inc. Response
02/04/2024
See's Candies guarantees our customer's satisfaction with every purchase. We will reach out to this customer to see how we can assist in resolving this issue. We will offer to replace the product with fresh product or a different product if that is our customer's preference. If this resolution is not acceptable to our customer, we will offer a refund if we can obtain proof of purchase from our customer.Review from Stech G
1 star12/27/2023
Wanted to give my clients sweet gifts for the holidays - went to the client section on the website under client gifts ordered $300 worth of candies. and guess what... they shipped the candies without from address. So my clients received candies, just candies, from no one - no return address, company name etc. Agent on the phone confirmed that there is not a place to put additional msgs. but offered no resolution - I've waited couple of weeks. and without further adieu leaving this negative review.See's Candies, Inc. Response
12/28/2023
I am working with this customer to see how we can resolve this issue. Our goal is to find a solution that is acceptable to our customer. The orders were placed on sees.com so our gift services team was not involved in how the orders were entered. A field to add a gift enclosure message is included on sees.com. Unfortunately our customer did not complete this field when the orders were entered.
Our goal is to work hard to restore our customers good feelings about See's with a suitable solution that will include a customer approved response to his recipients.
If you have questions, please reach out to me at ***************
Review from Graeme R
1 star10/19/2023
The See's website offers PayPal as a means to pay for orders, but then gives a confusing and unsatisfactory warning that the addressee and delivery location with PayPal may not work. I wanted to use PayPal and expected that when I processed the transaction I would be able to set the address and delivery address. I realized after numerous attempts that I would not be able to do that, so I immediately sent an email to customer service giving them the correct details.I called customer service and was that PayPal only handles the payment and that I could not redirect the shipping. The customer service representative, who told me to have a sweet day several times, suggested that I send the chocolates to my friend after they have been delivered. She didn't care in the slightest, and did not acknowledge that See's IT operations are responsible for this serious shortfall in customer service. Who has ever heard of a reputable company that will take your money and not allow you to say where you want the product shipped and to whom? What a disgrace! The chocolates may be delicious, but the company is arrogant and unprofessional.Don't trust See's Candies.See's Candies, Inc. Response
11/01/2023
Hello ***************************,Thank you for your valuable feedback. We are sorry to hear that you had a problem placing your order using Pay Pal as the payment option. We are also sorry to hear that when you called us to see how you could resolve the issue, you were not provided with our usual friendly, helpful, professional service. We truly want to work with you to see how we can resolve this issue to your complete satisfaction. Please reach out to me directly so I can work hard to renew your good feelings about See's Candies. We value your feedback and your business and look forward to restoring your confidence in our products and our service. Best regards,SEE'S CANDY SHOPS, ***************************** Customer Experience ***************Review from HOWARD S
5 stars06/04/2023
Welcome To See's Candies Out In ***********, **********!I really Love See's Candies as You Can Tell!During my visit, I was greeted by ***** and she helped me choose some of my favorite chocolates which included the following:White Mint Truffles Apple Pie Truffle Key Lime Truffle I want to personally Thank the staff at See's Candies for taking ************ Me back on Saturday, June 3rd, 2023.Sincerely yours,****** ******************* Executive, Volunteer Writer And Promoter ********** Maps And Tripadvisor Websites See's Candies Customer /HPS PS: Please Check Out ********** Video Under: ************************************** PS: Please Subscribe To ********** Channel Under: ****** *******************Review from Ellie D
1 star03/08/2023
Received a box of Sees candy in the mail today. Delivery was in a regular box, no padding or anything to keep them cold. When I opened the box the candies were old cracked and dry looking. To top it off special selections were ordered and I received 3 pieces of the special order and the rest assorted. But the kicker is they are dried, cracked and old. What happened to standards I threw them away and called the person that sent them and took pictures.Review from patricia c
1 star02/27/2023
No refund 14 days after I cancelled an order and called See's twice. I cancelled the order one hour after purchase but they already had my money!!Review from Teddy B.
1 star01/25/2023
This company is so poor on customers *************** bewarenot all that shines is goodwarren buffet maybe instead of Compulsive hoarding money you could spend it on customer ****************** development & being more generous to your ************************ sure there enough money laying around your houseeverything is fine until they hear from youpoor customer *************** that is dry & old.******* please dont go out of businessReview from Gale C
1 star12/27/2022
They are using vanillin. Its in rat poison. Effects my husbands prostateReview from Gary R
1 star12/22/2022
This company has to be the worst I have ever done business with in my life their shipping techniques will completely s**** you out of money simply because of nothing but pure greed , I would not recommend buying from them to my worst enemy.
Customer Review Rating
Average of 15 Customer Reviews
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