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Business Profile

Building Materials

American Technologies Network Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for American Technologies Network Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Technologies Network Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22823565

      I am rejecting this response because:

      There was no response I could read. I got a voicemail from them Friday asking me to call back. I called back twice with no answer just straight to voicemail of someone named *****. 

      Sincerely,

      ****** ****-link

      in the return window policy.

      Business Response

      Date: 01/17/2025

      We will follow up with the customer to take care of this.

       

      Thank you

      Business Response

      Date: 01/22/2025

      Please advise as our representative ***** advises that the matter has been settled.  Thank you

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 08/21/2024

      Sir

      One of our staff will be reaching out to you to look into and resolve this matter.

      Thank you

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase in nov. for the farm to hunt hog . I only used I 4 times and its giving a grey screen, no picture either .....for a $6000 thermal doesn't operate like one, they only offered me a repair . I want my money back

      Business Response

      Date: 05/30/2024

      Thank you

      We will look into this and get back to the customer as to our findings and what we plan to do.

    • Initial Complaint

      Date:01/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21162195

      I am rejecting this response because: currently waiting for a refund. 

      Sincerely,

      *************************

      Business Response

      Date: 01/18/2024

      We will look into the matter and get back to the customer with our findings.  Thank you

      Business Response

      Date: 01/25/2024

      We are currently evaluating your request.  Thank you for your patience

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21018779

      I am rejecting this response because all you said is that you would contact me. Nothing has been fixed yet. I attached the defect photos and some of the screenshots I took of the app showing the app doesn't work either so I can't connect to the streaming of the scope to see if the defect shows up there. What I was forced to do is go outside for a half an trying to get my phone to focus on the display inside of the scope eye piece to document the problem and have proof of the problem. The two defect photos show the problem. The Defect 1 Pic clearly shows the problem and the second picture is supposed to show how the defect just gets bigger when you zoom in. The second defect pic kind of captures that. It's just very hard to take pictures through the eyepiece of a scope with a phone. 

      So far nothing has been resolved. All I got was in email saying please send your $7,100 paperweight back to us. Sending the scope back doesn't resolve anything. The fact that two scopes had the same problem means there is highly likely a defect in this extremely expensive scope, did I mention I paid $7,100 for it. For that kind of money this thing should just work at least the way it was advertised. 


      Sincerely,

      ***************************

      age, but this time had weird pixelated distortions through the image, and this persisted even after doing a reset and doing an auto pixel correction. And then I attempt to connect to the scope wifi to take screenshots of what I am seeing, and low and behold, that doesn't work either. I've used Thor scopes for years, so I know how to use them. This is not my first rodeo. I was able to connect to the wifi signal one time, but when I attempt to connect to the scope through the app it just disconnects and stops working. This is the second scope ATN has sent me. This scope has major problems in general and doesn't even come close to doing what ATN says it does. This is not a **** scope. My 640 Thor 4 works better than this garbage Thor 5 scope. I have attached screenshots of all of the products I have purchased from ATN, with the garbag Thor 5 scope being in screenshot 1. I want everything refunded, which includes the scope and the accessories I bought for this pile of garbage.

      Business Response

      Date: 12/17/2023

      We will look into this and get back to the customer.  Thank you

      Business Response

      Date: 12/18/2023

      ***

      Please work with the agent who has reached out to you to assist you in resolving this matter.  Please see the email he has sent to you with instructions so that we can get this rectified.  Thank you

      Customer Answer

      Date: 12/22/2023

       
      Complaint: 21018779

      I am rejecting this response because:

      I have already submitted the information the agent requested in the email. I am not accepting your response because nothing has been fixed yet.


      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/04/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Business Response

      Date: 12/04/2023

      Thank you we will look into this and get back to the customer.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out for the BBB's help regarding American Technologies Network Corp. (ATN) for a refund and return of a defective ODIN thermal unit and dovetail helmet mount I purchased directly from them on September 28th, 2023.The unit suffered from power failures despite multiple troubleshooting steps advised by ATN, including using their supplied rechargeable battery pack. I was initially in touch with an account manager, *************************, who, after several communications, redirected me to ******************* for the refund process on October 10th. 2023. Unfortunately, my repeated attempts to contact ************ and follow-*** with ATN have yielded no instructions or acknowledgment concerning the return or refund status.The last communication with ATN was on November 6th, 2023, which has not been returned. The lack of response and resolution from ATN has significantly inconvenienced me, rendering the items unusable for their intended purposes and affecting my personal plans.I am seeking:1. Explicit instructions for returning the malfunctioning items.2. A full refund amounting to $2,564.3. An explanation for the delayed response and service interruption.I trust the BBB can mediate to secure a prompt and fair resolution. Enclosed are all relevant sales invoices, detailed email communications, and a log of my attempts to reach ATN.I appreciate your support in resolving this matter.

      Business Response

      Date: 11/07/2023

       

      Sir

      We will evaluate your request and respond to you with our findings and solution going forward.

      Thank you

      ATN

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20279538

      I am rejecting this response because:
      I have heard this more than once. So and so will call you later, he is on lunch.  So and so will call you back this afternoon.  You will be contacted by the end of the week.  It took over a month for you to confirm that I never received the product. On June 1st you were willing to send me a replacement, so there is nothing left to investigate. You have had my money since late April. Give me a refund. 
      Sincerely,

      ***********************o speak to their ***** rep within an hour and confirmed that I never received the package. ***** accidentally marked the package as delivered and then noticed that the box was badly damaged and took it back to the warehouse where it disappeared. He apologized and said they were going to ship me a brand new scope. That was June 1st, and I told him that I wanted my money back instead. Now its July 5th, and the guy I thought was sincerely helping me is ignoring my phone calls and emails. I want my money back

      Business Response

      Date: 07/06/2023

      Sir

      We will research your complaint and get back to you as to our findings and next steps.  Our apologies for your experience to date.

      Thank you

      Business Response

      Date: 07/06/2023

      Sir

      We are looking into your issue and will get back to you with our next steps.  Thank you for your patience

    • Initial Complaint

      Date:05/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20057265

      I am rejecting this response because: they are well aware of this issue and have a litany of complaints against them. This should have been resolved in April but the company turned the refund request into a cut in communications and lies about the account.

      Sincerely,

      ***************************** supposed to do. They are not useful for their intended purposes, you can't hit what you are aiming at! I even purchased a new rifle and tools to put this on.This company has an F rating with the BBB I found out. They were very nice when they sent me replacements, but then wont answer the phone when I call. ***** is never available and only communicates by email now???I dont believe in any commerce that after 4 non-performing products, you are stuck with it!I simply want a refund to purchase a different product for my rifle mount. I can not keeping working on their products hoping to get one that works.I am attaching our email string to go along with this.

      Business Response

      Date: 05/14/2023

      Sir

      We will review the circumstances and respond to the customer with our findings.  Thank you

      Business Response

      Date: 05/16/2023

      Sir

      As previously noted we are investigating the matter having received first notice on Sunday the 14th. We will be in touch with ************************ as soon as we complete our review. Thank yo

      Customer Answer

      Date: 05/17/2023

       
      Complaint: 20057265

      I am rejecting this response because: Waiting for resolution and refund.

      Sincerely,

      *****************************

      Customer Answer

      Date: 05/28/2023

      The company is apparently processing my refund. They sent a ***** label for me to return the product which I did with verified receipt.  I am still waiting to see the refund back on my **** account so the situation is still not resolved until payment is recieved.

    • Initial Complaint

      Date:02/23/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

      Business Response

      Date: 02/23/2023

      Sir

       

      One of our agents will be reaching out to you to take care of this situation.  Thank you

    American Technologies Network Corporation is NOT a BBB Accredited Business.

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