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Succulent Studios

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested for my account profile to be closed on Succulent Studios website but that has not been done. I then asked for at a minimum, for my credit card number to be removed from my profile, but that also has not been done. The Succulent Studios platform does't allow self-service features where I can remove my own credit card or close my profile. I have contacted ***** *. multiple times but with no resolve. I even told her that I would be filling a BBB claim, with still no resolve. I want my credit card removed from their database and my account profile closed.

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my first order with succulent studios September 15, 2022, and second October 15, 2022..both orders came and I was happy with them.Feb 5, 2024, I ordered once more, was charged $15, and received the items, but they were badly damaged. I looked into contacting them but the only option was a general email and I never hear back so I decided it wasnt worth it. One succulent lived, one never recovered.March 11, 2024 I ordered the featured items from the email for my sister. A couple days later, I decided I wanted them, too, so I made another order but the address somehow had changed to an old one, so the items were ordered to the wrong place. Also, the exact same items were +$1.24. I emailed the next day, and received a reply 4 days later..but I received no reply after that ever, although *** sent many more emails (see attached documents).I found out today from my sister that the plants never came to her house either! I sent another email.Succulent Studios is completely unreachable by phone and I dont live in ** where theyve claimed to be based.I am sure MANY other customers are dealing with similar issues, hopefully I am not the only ripped off customer who has contacted you.I need communication so I can find out what two accounts the agent was talking about and delete both of them.I need a refund of the last three orders; two never came and one, the packing resulted in a mess and a couple very dead plants, one which didnt survive.February 5 2024 $15 March 11 2024 $17.24 March 13 2024 $16 Total: $48.24

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered subscription box. Money removed from my account on 9/12/2023 with a 2 week shipping window. Business never shipped product or answered my email when I asked where shipment was. I want the shippment or refund of my money. Im canceling the subscription I signed up for in September.

Succulent Studios is NOT a BBB Accredited Business.

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