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Business Profile

Online Retailer

Electro Widget

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a floppy fish cat toy for $19.90 on 4/03/23. I have been charged $58.04 for the past 3 months for absolutely no reason or nothing I agreed to. I am trying to get a refund for those 3 months.

    Business Response

    Date: 07/05/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on April 01, 2023, ******************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ******************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company.

    I have cancelled the account, the confirmation is C- ******* I have also processed a refund on the charges as a courtesy.

    07/05/2023 08:37am - Refunded - $58.04 Trans-ID: ***********
    07/05/2023 08:36am - Refunded - $58.03 Trans-ID: ***********
    07/05/2023 08:36am - Refunded - $0.01 Trans-ID: ***********
    07/05/2023 08:36am - Refunded - $58.02 Trans-ID: ***********
    07/05/2023 08:36am - Refunded - $0.02 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 07/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $39.95 on 6/272023. I did purchase anything for this amount. It should be refunded.

  • Initial Complaint

    Date:06/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. Yes. Cryptic Digital Solution took $39.95 out of my Debit card between June 1 - June 10 2023.I did not authorize this and had no idea who they were until I called my Debit card Company.I looked the company up and there were many complaints about CDS taking money out of their accounts. I have filled out a form with my Debit card to get my funds returned to my account.They should be arrested, fined and jailed. Thank you. ***********************************

    Business Response

    Date: 06/26/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on May 05, 2023, ******************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ******************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company.

    I have cancelled the account, the confirmation is C- ******* I have also processed a refund on the charge as a courtesy.

    06/26/2023 03:43pm  - Refunded - $39.95 Trans-ID:44141047637

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:06/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a ***** charge to my account on June 5 2023. I have nit ordered anything or signed up for recurring discounts. I did order a discounted phone charger that I still ended up paying full price for and the charger doesn't even charge my phone. I would like to get a refund for the ***** as I was not informed if I ordered from this company it was an automatic subscription. I DID NOT sign up for that and the product was less than desirable.

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11 I purchased a flying fish toy for my cat that he absolutely hates for $*****. I've been charged to my credit card a charge of $***** each month since without my approval 2/11- ***** 3/15-***** 4/14- ***** 5-14-***** 6/14-***** It comes across my account as "*********************** "food and drinks"

    Business Response

    Date: 06/15/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on February 11, 2023, ************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company.
    I have cancelled the account, the confirmation is C- 7001177.I have also processed refunds on the charges as a courtesy.

    06/15/2023 12:14pm - Refunded - $39.95 Trans-ID: ***********
    06/15/2023 12:15pm - Refunded - $39.94 Trans-ID: ***********
    06/15/2023 12:15pm - Refunded - $0.01 Trans-ID: ***********
    06/15/2023 12:15pm - Refunded - $39.93 Trans-ID: ***********
    06/15/2023 12:16pm - Refunded - $0.02 Trans-ID: ***********
    06/15/2023 12:16pm - Refunded - $39.92 Trans-ID: ***********
    06/15/2023 12:16pm - Refunded - $0.03 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** by this company. I have no idea what this company offers. I have never heard of this company. I did not authorize this transaction.

  • Initial Complaint

    Date:05/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar. 19 I ordered a flying fish for my cat. I paid ***** my cat won't even go near it, my bad.I just got my new bank statement in and was charged *****. I called the company and unbeknown to me, they said it was for a membership I never signed up for/. They refused to refund the *****. After going back and forth with them, they will only refund %25 of the bill. This company has only been in business for 9 months and, I found out, lots of negative reviews. In other words they are scamming people. I recently found the same item in a farm store for *****, I wish I'd have seen it earlier.

    Business Response

    Date: 05/31/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 16, 2023, ******************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ******************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do show on May 26, 2023, ******************** called into our customer service and yes, a 25% partial refund was agreed upon and issued.I have gone ahead and issued the remainder of the refund.

    The account was already cancelled out that day, the confirmation#is C-7098688

    05/26/2023 02:30pm - Refunded - $9.98 Trans-ID: ***********
    05/31/2023 08:52am - Refunded - $29.97 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:05/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cat toy in April that doesn't even work properly. I noticed yesterday a $39.95 charge on my debit card that I did not do or authorize. I will be pursuing a refund as well as file a complaint for deceptive business practice.

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered floppy fish cat toy for $19.90 including shipping on January, 2023. Liked the toy okay , but I am being charged ***** for 3 months for nothing!!! I want this stopped ! Electro digital are scammers. Please help. Thank you very much. By the way I have tried to call and email them , but cant get through.

    Business Response

    Date: 05/18/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on January 27, 2023, ****************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ****************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company. We show the package was received ****************************************************************************************

    I have cancelled the account, the confirmation is C- 7079502.I have also processed refunds on all charges as a courtesy.

    05/18/2023 02:28pm By ************************* - Refunded - $39.95 Trans-ID: ***********
    05/18/2023 02:29pm By ************************* - Refunded - $39.94 Trans-ID: ***********
    05/18/2023 02:29pm By ************************* - Refunded - $0.01 Trans-ID: ***********
    05/18/2023 02:29pm By ************************* - Refunded - $39.93 Trans-ID: ***********
    05/18/2023 02:29pm By ************************* - Refunded - $0.02 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:05/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 16 2023 was charged. ***** for something I never requested. It's suppose to be a charge allowing you to shop their company. This is a monthly recurring charge. Didnt request and definitely don't want

    Business Response

    Date: 05/18/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on April 14, 2023, **************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. **************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. On May 17, 2023, **************** reached out to our customer service and agreed to a 25% refund for $.9.98. At that time the account was cancelled out, the confirmation # is C- 7097547. I have gone ahead and processed the remainder for the refund for $29.97.

    05/17/2023 01:23pm - Refunded - $9.98 Trans-ID: ***********
    05/18/2023 06:41am - Refunded - $29.97 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

Electro Widget is NOT a BBB Accredited Business.

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