Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Heartcore Leadership Training on 9/5/2024. I was told by the *** I had been speaking to, ****** (an *** Event Coach that was working with me on an 3 day *** event I joined on 8/21. The event was motivating and full of great ideas and info to help grow your contact list. You were encouraged to upgrade to VIP status so you would get extra time and answers to your questions directly from ******. This was $147 extra. I got nothing but extra time as she answered questions from people it seemed she had p***icked. The entire event seems to have been designed to encourage you to sign up for more training with ******. There were two separate programs to assist you in developing and growing a business you were in or you were interested in starting. The cost for one was ********. The cost for the other was ********, this was for Leadership Training. I signed up for that. They asked for the amounts listed to sign up for one or the other. And if that wasn't possible a predetermined deposit with the promise of help obtaining a loan for the remainder. If they couldn't get you one, they promised to refund your down-payment. Of course, I should have stopped there, but I didn't and they couldn't get me a loan. I was encouraged to keep trying and I did obtain one. I got back with ****** with that fact and signed up that day, Thurs 9/5. I was sent a form to fill out and when I finished it said look for a response in an email in 5 min. That did not occur. I tried again days later and again no email. I couldn't get an answer from ****** on Mon 9/9 so I called a number from the *** event on 9/11. I left a message and got called back. I was guaranteed a return call by today 9/12. That did not occur. I called again 9/12 and told them I was demanding and refund immediately. No one was able to help me. I want to be unenrolled in training and refunded my entire cost of ******** plus the ****** for failure to deliver on promised offer.

  

  Business Response

  Date: 04/01/2025

  Thank you for the opportunity to respond to the concerns raised by Ms. ****** *****. At HeartCore Business, we take all customer feedback seriously and are committed to providing a high-quality experience for all our clients. Below, we have addressed each point in Ms. ****** complaint to provide clarity regarding the services she enrolled in and the actions we have taken to resolve her concerns.

  1. Refund for HeartCore Leadership (HCL) Program

  Ms. ***** purchased the HeartCore Leadership (HCL) program on September 5, 2024, for a total amount of $3,000. We acknowledged her request for a refund, and upon review, we promptly processed the full refund in two separate transactions$100 and $2,900 that were processed on October 16, 2024. These refunds were successfully issued back to her original payment method. Our intention was to ensure that she was made whole in accordance with her request, and we believe this has fully satisfied her desire to be unenrolled from the program and reimbursed for her purchase.

  2. VIP Upgrade Payment and Experience

  Ms. ***** mentioned that she attempted to upgrade to VIP status for an additional $147, which she believed would allow her to receive direct, one-on-one answers from ****** during the event. While we regret any misunderstanding, we would like to clarify that the VIP upgrade included several exclusive benefits beyond the Q&A session, including access to event recordings, a Home Study program, 6-Figure Build with AI, and Money Workflow resources.

  Regarding the Q&A portion of the event, the format was structured as a group session where participants could raise their hands to ask questions, and attendees were selected at random. While we understand that Ms. ***** was disappointed that she was not personally called upon, this was not a result of any pre-selection process, as all attendees had an equal opportunity to participate. Unfortunately, due to time constraints, it is not always possible to address every individual question during live sessions.

  Additionally, upon reviewing our records, we found that Ms. ****** payment attempt for the VIP upgrade did not go through successfully, meaning that no funds were actually received by HeartCore Business for this charge. Therefore, we do not have a completed transaction to refund in this case. If Ms. ***** has any documentation indicating that the transaction was processed on her end, we would be happy to review it further.

  3. Final Resolution

  We sincerely appreciate Ms. ****** engagement with our program and regret that her experience did not meet her expectations. However, we have made every effort to address her concerns, including issuing a full refund for the HeartCore Leadership (HCL) program in a timely manner. Since no payment was successfully processed for the VIP upgrade, no refund is applicable for that portion.

  At HeartCore Business, we strive to create valuable learning experiences for all our clients, and we take customer satisfaction seriously. We appreciate the opportunity to provide this clarification and believe that the matter has been fully resolved. Please let us know if any further information is required.

  
  

  Regards,

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took a "free" class for a short time this past winter with ****************************. That class cost her $60 US and right after the **** got charged another $30US. That $30 was for access to some ******* videos - "****** on Demand" it turns out. They never set a receipt, they never issued a contract of any sort. So when my wife talked to me about taking a business leadership program that would cost $2,400 US but was on "special" and would be 4 months long, I explored the program. But I could find no actual information about the content of the program. Just wage promises of learning to pull in 8 figures. That was a tell in my mind that there is something very wrong going on with Heartcore and ******'s methods. I found many reviews about how the company charges credit cards time and again even after cancelling a program. In fact for many program it appeared there was no way to cancel anything at all. All to say, my wife did not sign up for $2,400 USQ to a bogus program. And she emailed and called them to ensure there will not be any more charges to the credit card. However, today, 2 months after the last charge for $30 USD went through the credit care, there is a new charge for $42 that has appeared. Givben the at best highly questionable business practices we are now tryhing to deal with this charge wit hte credit card company. We are also tearing up that credit card and getting a different one, to halt this company from continuing to charge us for a service that my wife is not using, has never used and will never use. They have a reputation for billing like this and I am so disappointed that I was right to distrust them as I did. I know they never respond to any of these issues, but they boast of being so financially successful ... well, if they were, in fact, located at something other than a *** store mailbox and if she really does live on an Island in the ********* she is doing that by very questionable methods.

  

  Business Response

  Date: 04/01/2025

  We appreciate the opportunity to respond to the concerns raised in Complaint ID #********, submitted by Mr. **** ***** on behalf of his wife.

  First and foremost, we sincerely regret that the client and her husband feel dissatisfied with their experience. At HeartCore Business, we are committed to providing exceptional service and ensuring that our clients feel supported in their journey with us. We take all feedback seriously and strive to continuously improve our programs and customer experience.

  Regarding the charges in question, we would like to clarify that our "****** on Demand" program, which was referenced in the complaint, is a subscription-based service that provides clients with exclusive access to business growth content, training videos, and resources. Clients who enroll in this program are informed that it is a recurring service and are given the ability to cancel at any time. We sincerely apologize if there was any misunderstanding regarding the nature of the program. We also want to emphasize that our company is always available to assist with cancellations or billing inquiries to prevent any unintended charges.

  It is important to note that, per our records, we did not receive a direct cancellation request from the client prior to the most recent charge. However, we are more than happy to assist in resolving this matter and would appreciate the opportunity to speak directly with the client to ensure her concerns are fully addressed. If she would like to connect with us, we encourage her to reach out to our *********** team at ************************************************************************************************************************************************** so we can provide further assistance.

  Additionally, we want to assure both the client and the BBB that our billing practices are transparent and ethical. We send receipts for all transactions, and customers can always request copies if needed. Our company operates with integrity and is fully committed to ethical business practices.

  We sincerely regret that the client and her husband have formed a negative impression of our company, and we would welcome the opportunity to address any remaining concerns in a direct and constructive manner. Our goal is always to provide a positive and supportive experience, and we remain available to facilitate a resolution.

  Please do not hesitate to reach out if further clarification is needed.

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began following *************************** with HeartCore Business on a list building class. As a REALTOR. I was soon UPSold to various courses they do. I was to go to a conference in *********. Prior to that I experienced horrendous activity in their live zooms where they degraded a woman who was not allowed to have anyone in the room while on zooms. It was through MML mentor me live. And was the most appalling thing - almost I have seen. I quit after that.I see so many reviews using the word COERCE. They are pro manipulators. I QUIT The program for the yearly coaching in month 2 when her husband was teaching on how to get money from anyone and taught that everyone has something to sell or ****. I was disgusted by their gold digging mentality and how they teach this to potential coaches. She uses GOD a lot as her crown. They have meetings four times a week. Initial emails are directed to do you feel alone? Are you unsure of your future? They preyed on those who have nowhere to turn and make them think they can succeed immediately when all they want is their money. The final straw was when I told them I was not going to continue and personally used the I dont have the money to not hurt their feelings- they told me to click a link to see if I would qualify? I asked for WHAT? It was a link to direct me to **** MY CAR! OMG! AT THAT POINT I WAS IRATE THAT I HAD BEEN DOOPED. I am now following a coach who is legitimately a ********* and every meeting is spirit filled - it is DAILY and he has ***** and civility. These people are now hitting my cards in SMALL amounts each month and I after 6 months am still having to dispute these charges. I have filed charges with the Police. They lived in ********** and have moved their family to *********** for obvious reasons. It has changed my opinion of the coaching industry as a whole and she should be disbarred if there is a thing! Go watch her~ she has con written all over her!

  

  Business Response

  Date: 04/01/2025

  We appreciate the opportunity to respond to the concerns raised in Complaint ID #********, submitted by Ms. ******* ******

  First and foremost, we regret that Ms. ***** feels negatively about her experience with HeartCore Business. We are committed to providing high-quality business coaching and support to our clients, and we take all concerns seriously. While we understand that coaching programs may not always align with every individuals expectations, our goal is to empower entrepreneurs with valuable strategies and insights to help them succeed.

  In reviewing this matter, we would like to clarify a few key points:

  1. Program Enrollment and Terms
     Ms. ***** enrolled in our Mentor Me Live (MML) Program, which is structured as a 12-month commitment with a clear payment plan outlined in the terms and conditions. Upon joining, clients agree to fulfill all payments, regardless of their level of participation. These terms are made transparent at the time of enrollment, and clients have access to them at any time. Additionally, as outlined in our policy, all sales are final, and no refunds are granted once a client commits to the program.
     
     

  2. Billing and Disputed Charges
     *************** mentioned that she continued to receive charges on her account, we would like to clarify that the disputed amounts were successfully refunded through her credit card provider. As a result, we do not currently have any outstanding financial obligation to Ms. ****** If there are any further concerns regarding her billing, we encourage her to reach out directly to our billing department at *************************************************************************************************************************************** for assistance.
     
     

  3. Program Content and Teaching Approach
     Our coaching programs focus on providing strategies for financial growth and business development, and we acknowledge that different clients may have varying perspectives on the content delivered. While we regret that Ms. ***** found certain teachings misaligned with her values, our content is designed to empower entrepreneurs with practical tools for success. We encourage clients to take what resonates with them and apply the strategies that align with their business goals.
     
     

  4. Commitment to Ethical Practices
     At HeartCore Business, we operate with integrity and strive to create a positive and supportive learning environment. We do not engage in coercion or unethical business practices. Our team is always available to address any client concerns, and we provide clear avenues for communication, including direct support for billing inquiries and program-related questions.
     
     

  While we regret that Ms. ***** did not find the program to be the right fit for her, we respectfully stand by our terms and conditions, which outline the commitment required for the Mentor Me Live program. We encourage Ms. ***** to reach out directly if she has any further concerns that we can assist with.

  Please let us know if any additional information is needed.

  Best regards,

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was coerced into signing up for the leadership program and had immediate regret. I tried to cancel the day after, with emails and a phone call but you cannot call regarding billing issues and you have to email them. I did so and no response for over a week. They told me I needed to book a zoom call and I did and no one joined the call and I texted the contact I had. They then texted me the following day saying it showed I cancelled when I was very clearly waiting on the call for them and texted them that I was waiting. They refuse to address that I want a refund. I have disputed it with my credit card and hope to get my money back. However, I truly believe this company is scamming people.

  

  Business Response

  Date: 04/01/2025

  Thank you for reaching out regarding Complaint ID #********, submitted by Ms. ******** *****.

  We appreciate the opportunity to address Ms. ****** concerns and would like to clarify the following key points:

  1. Enrollment and Cancellation Policy
     Ms. ***** enrolled in our HeartCore Leadership (HCL) Program, which, as clearly stated in our terms and conditions, is considered a final sale upon purchase. This policy was explicitly communicated at the time of her enrollment, and she was reminded of it when she initially reached out regarding cancellation.
     
     

  2. Disputed Charge and Refund Process
     *************** disputed the charge through her credit card provider, the disputed amount was successfully refunded to her account by her bank. Therefore, we do not currently owe Ms. ***** any refund, as her financial institution has already resolved the matter in her favor.
     
     

  3. Communication and Support
     We strive to provide responsive customer service and have designated channels for handling billing inquiries. While we regret any inconvenience Ms. ***** may have experienced in scheduling a support call, we have records showing that our team responded to her concerns and provided guidance on the next steps.
     
     

  4. Commitment to Ethical Business Practices
     We take customer satisfaction seriously and operate our programs with transparency and integrity. While we understand that coaching programs may not be the right fit for everyone, our terms and policies are designed to ensure fairness and consistency for all clients. Ms. ***** agreed to these terms upon enrollment, and while we respect her perspective, we stand by our policies regarding program commitments and refunds.
     
     

  Since this dispute has been resolved through ******************** institution, we kindly request that the complaint status be updated accordingly to reflect that there is no further outstanding financial obligation on our part.

  Please let us know if any additional information is needed.

  Best regards,

• Initial Complaint

  Date:07/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of $1800 April 1 and May 1, 2023, for a service with heartcore business, that was supposed to have been delivered on May 8th online. I was barred from entering the event. I reached out to Heartcore for a refund but have not received any response. I would like a full refund of the amount that was paid. I refuse to do any further business with them and will not be forced to pay for a service I did not receive- that is called a scam. Amazon cannot do it, no company should take someone's money for a service they did not provide.

  

  Business Response

  Date: 04/01/2025

  Thank you for reaching out regarding Complaint ID #********, submitted by Ms. ****** ********

  We would like to provide clarity on this matter:

  1. Purchase & Program Access
     Ms. ******* purchased the HeartCore Leadership (HCL) Program in April and May 2023. The program was scheduled to begin on May 8, 2023, and she was provided with the necessary access details.
     
     

  2. Access to the Event
     Contrary to Ms. ******** statement, she was not barred from attending the event. Our records confirm that she was sent the training link in advance. On the day of the event, she emailed us asking if the training started at 9 AM EST, stating that the main room showed as waiting for the host to start meeting. Our team responded promptly, clarifying that the training began at 9 AM Pacific Time (12 PM EST) and that the training room would open at 8 AM Pacific Time (11 AM EST).
     
     

  3. Refund Request & Terms
     We have no record of Ms. ******* submitting a request to cancel her enrollment prior to the event. Additionally, all purchases of the HCL program are final and non-refundable, as clearly stated in our terms at the time of purchase.
     
     

  4. Resolution & Next Steps
     While we cannot offer a refund, we remain committed to supporting Ms. ******** We are happy to allow her to participate in a future training session at no additional cost. If she would like to explore this option, we encourage her to reach out to our Client Care team at **************************************************************************************************************************************************.
     
     

  We appreciate your time and consideration in reviewing our response. Please let us know if further clarification is needed.

  Best regards,

  Customer Answer

  Date: 04/01/2025

  Heart core is lying and have only told the incident in part. Yes I did reach out about time, but that has nothing to do with being barred from the event. I did turn up at the time I was told to turn up, At the beginning of the session. I was in a room with another attendee who was in *******, Heart Core staff came into the zoom room and said I could not attend the seminar and took away my access to continue. This was done because I turned off my camera for a few minutes.

  To come here after 2 years and pretend like I am lying and gaslighting me is very unprofessional. 

  

  Business Response

  Date: 04/02/2025

  Thank you for your response. We want to assure you that it is not our intention to dismiss your experience or cause any frustration. We sincerely regret that you felt unheard and want to clarify that our goal is to find a fair resolution.
  Our records indicate that you were provided access to the program, and we understand that there may have been a misunderstanding regarding participation requirements. We certainly do not want you to feel that you paid for something without receiving the value promised.
  While we are unable to offer a refund due to our stated policy, we are more than happy to welcome you back into the program at no additional cost. We believe this will allow you to gain the full benefits of the training and ensure you receive the service you originally signed up for and more.
  Please let us know if you would be open to re-enrolling, and we will coordinate the details to make this process as smooth as possible. We truly value your time and appreciate the opportunity to make things right.
  

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After going to a training with this company I have experienced a financial nightmare. I was charged a total of five times for one transaction even after I paid for the course I was charged for money I was charged $1100 for a program that I did not purchase and then I was charged several other charges Since then they have gone into three different bank accounts and took money from my accounts that were not authorized although I contacted them and they promised that they would get it corrected

  

  Business Response

  Date: 04/01/2025

  Thank you for the opportunity to respond to Complaint ID #********, submitted by Ms. ******* *****.

  We would like to clarify the following points regarding her concerns:

  Enrollment & Payments

  • Ms. ***** enrolled in Mentor Me Live (MML) on September 21, 2022, with a $400 down payment and agreed to $1,100 monthly payments.
    
    

  • The first $1,100 payment was drafted on September 29, 2022, and was fully refunded on September 30, 2022.
    
    

  • As a result, we do not owe any additional refunds, as the amount in question was already returned to her.
    
    

  Unauthorized Charges Claim

  • We do not have any record of unauthorized charges beyond the initial transaction, which was refunded.
    
    

  • Additionally, we have no record of funds being taken from multiple accounts as claimed by Ms. ****************** style="background-color: transparent; font-size: 12pt;">
    
    

  • If she has specific transaction details, we encourage her to provide supporting documentation so we can further investigate.
    
    

  Terms & Conditions

  • At the time of enrollment, Ms. ***** agreed to our terms and conditions, which outlined the payment structure and refund policies.
    
    

  • Based on these terms, her dispute is not supported by our records.
    
    

  Resolution & Next Steps

  • As we have already refunded the disputed amount, there is no further action required regarding a refund.
    
    

  • If Ms. ***** would like additional assistance, we encourage her to reach out to our Client Care team at ************************************************************************************************************************************************** so we can address any remaining concerns.
    
    

  We appreciate the opportunity to clarify this matter and ensure accuracy in our records. Please let us know if further details are needed.

  Best regards,

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 3 day *********** Intensive" on September 17th. It started sept 19th 2022.I dont want any settlement and i don't regret buying the 3 days, but i truly believe this company is a scam. Here are the reasons why :DAY ONE: she built up that she is a nice God living Christian ****** that its impossible to succedd without her advice and that if you don't take her advice that you are not willing to go the distance and make a million. - In this, she claimed that if you havent make a million is 3 years; your doing something wrong. - She claims her program is 90% success yet does not show ANY evidence except her pyramid coach's.- She claimed to give lunch breaks, yet never ended up doing so. In my opinion, lack of food/ breaks = poor choices. - she enourges high risk taking without any hesitation.- in all that time, she is teaching you some of marketing ideas which I will not divulge in for security purposes, however I will say that she makes it sound SO EASY, when in fact there are SO MANY things to consider. She believes that thinking less makes fast money... DAY 2: She brings doubt and fear into your mind by explaining your own thought process and why its wrong (she talks about different personalities types and how they need to just listen and act). Around mid day two again without breaks, she gives 15 minutes OFFER to join her live coaching, which always changes. It's like 400 down, 700$ 10 days later, then **** a month and 12 month commitment. People don't have time to consider the actual thing. Offer ends, she continues building herself in your mind and uses scare tactics of failing to get you prepped to purchase tomorrow.Day 3 : starts off about how much she cares, same marketting tactic and again a slightly different but more expensive offer. She convinces poor ppl to sell everything they have to afford her coaching and promises they will make enough money to pay her by the end. AVOID HER LIKE THE PLAGUE.

  

  Business Response

  Date: 04/01/2025

  Thank you for reaching out regarding Complaint ID #********, submitted by Mr. **** ********.

  We appreciate the opportunity to address Mr. ********* concerns and provide clarification regarding his experience with our List Power Intensive event held on September 19, 2022.

  1. Acknowledgment of Participation
     
     

     • Mr. ******** attended the full three-day event and does not request a refund or settlement, which we acknowledge and appreciate.
       
       

     • We respect his perspective and regret that his experience did not meet his expectations.
       
       

  2. Program Content & Structure
     
     

     • The List Power Intensive event is a structured training designed to help entrepreneurs grow their businesses. It includes marketing strategies, mindset coaching, and business-building techniques that have helped many clients achieve success.
       
       

     • Our goal is to empower participants with knowledge and strategies, not to guarantee a specific financial outcome, as business success depends on individual effort, market conditions, and execution.
       
       

  3. Breaks & Engagement
     
     

     • We strive to provide a highly engaging and immersive experience. While we schedule breaks throughout the sessions, participation is voluntary, and attendees are encouraged to step away as needed.
       
       

     • The program is intensive by design, as we aim to maximize learning within the three-day window.
       
       

  4. Investment & Program Offerings
     
     

     • Any additional programs offered during the event are optional and designed to support participants who wish to continue working with us.
       
       

     • All pricing and terms are clearly stated, and clients are never pressured into making financial commitments. We encourage all participants to carefully consider any investment before making a decision.
       
       

  5. Ethical Business Practices
     
     

     • We take concerns about ethical business practices seriously. Our mission is to support entrepreneurs and provide value-driven education that helps them build and grow their businesses.
       
       

     • We appreciate feedback and continually seek ways to enhance our programs.
       
       

  While we understand that our methods may not resonate with everyone, we remain committed to delivering high-quality education and support to those who find value in our programs.

  If Mr. ******** has any further concerns, he is welcome to reach out to our Client Care Team at **************************************************************************************************************************************************, and we would be happy to assist him.

  Thank you for your time and consideration.

  Best regards,

  
  

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple emails a day from Heart Core Business. I have blocked their email but somehow they are still getting into my main email act. I have written them for MONTHS asking them to take me off their list and they don't. They tell me it's resolved but I get another email every day. They could take the time to fix the email spam and abuse by going through their data base and fixing it but they don't. More excuses and same problem. Please do something about their email abuse.

  

  Business Response

  Date: 04/01/2025

  Thank you for bringing Ms. ****** ****** concerns to our attention. We appreciate the opportunity to address this matter.
  
  We sincerely apologize for any inconvenience Ms. ***** has experienced regarding email communications from HeartCore Business. We take opt-out requests seriously and strive to ensure that all requests are processed in a timely manner.
  
  We transitioned to a new ******************************** (CRM) system, which temporarily impacted our email deliverability and opt-out processes. We regret any frustration this may have caused, but we are pleased to confirm that this issue was fully resolved.
  
  To ensure that Ms. ***** is removed from all future communications, we have manually reviewed and updated our records to ensure her email is unsubscribed from all mailing lists. She should no longer receive any further emails from us.
  
  If Ms. ***** continues to receive any unintended messages, we encourage her to reach out directly to our *********** Team at *********************************** so we can immediately investigate and resolve any lingering concerns.
  
  Again, we apologize for any inconvenience and appreciate Ms. ****** patience as we worked through our CRM transition. We value her feedback and are committed to maintaining a positive experience for all individuals who interact with our company.
  
  Best regards,