Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arkjunction said a full refund is comming still have not seen it in my account they sure take the payment quick but refund not so much.

  Business Response

  Date: 09/18/2025

  Dear Better Business Bureau,
  
  We sincerely apologize for the delay in our response. Unfortunately, your initial email was filtered into our junk folder, and by the time we noticed, the case had already been marked as closed.
  
  Regarding Complaint ID: ********, we would like to clarify that the customer did not return the item in its original and reasonable condition as outlined in our refund policy. However, since this matter has now been raised to your office and after reviewing the situation, we have taken the initiative to resolve it. We have processed a remaining full refund of $180 back to the customers bank account.
  
  The reference number for the refund transaction will be available within the next three business days, and we would be happy to provide it upon request.
  
  We wanted to update you for the record that this case has now been fully resolved.
  
  Sincerely,
  Ark junction Team

  Customer Answer

  Date: 09/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on or about July 1 I purchased 3 10oz silver bricks and 6 American Silver Eagles from this company thinking that they were real and this business was reputable. After I received these items I had them appraised and come to find out none of them were real they were all silver plated. I tried to find a way to contact the company to request a refund, however, I have not been able to find any way to contact them. This is fraud pure and simple and they are selling counterfeit US currency. I want my money back for them to stop selling these items.

  Business Response

  Date: 07/13/2024

  Dear BBB,
  We are sorry to hear about this customer's dissatisfaction with their purchase. Unfortunately, we have not been contacted directly by this customer regarding their concerns. We have a very well-displayed contact page on our website, along with the support email address in the header and footer, which is clearly visible for customers to reach out to us in case of any queries.We are committed to resolving all queries that come to us and ensuring customer satisfaction.  
  

  Firstly, we would like to clarify that, as mentioned on multiple pages of our website, we are an art, craft, and collectible store. Our products are intended for decorative, commemorative, or gifting purposes only. This information is clearly displayed on every product page, including the ones the customer may have purchased. We have a loyal customer base who repeatedly buy from us and are satisfied with their purchases.

  In reviewing our records, we could not find any orders around July 1st matching the description provided by the customer. Additionally, the quantities mentioned do not align with any orders in our files associated with the given email address.

  To address this matter transparently and assist the customer accordingly, we request that the customer provide their order number for the items they wish to return. We have a 60-day return window as per our refund policy, which is available on our website. Once we receive the order information from the customer, we will gladly assist with the return and refund process. For your reference, I have attached our refund policy page. 

  We apologize for any inconvenience caused and appreciate your understanding and cooperation. We are looking forward to resolving this issue promptly.

  
  Thank you.

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last year, I have purchased what I thought was 6 10 ounce pure silver bars. Turns out that they all six are 87% copper virtually worthless. I was deceived by ark junction and I would like a full refund. See the attached photo.

  Business Response

  Date: 05/17/2024

  Dear BBB Representative,

  
  We apologize for the inconvenience and regret that this issue escalated to a complaint. We have a dedicated support email where we respond to any queries or feedback within 24 hours. It is unfortunate that the customer did not reach out to us first before filing a complaint with you.

  
  To provide a brief overview, our business has been selling art, crafts, and collectibles for the past five years. We have established a strong and loyal customer base, taking pride in the quality of our products and services. Regarding the items in question, we apologize for any confusion. Our product descriptions clearly state that the bars are silver-plated and intended for collecting, gifting, or decorative use.

  
  We offer a 60-day return policy, which is detailed on our website and visible during the order process to ensure complete transparency. The customers last two orders were placed on March 3rd and February 21st, with the return window closing on May 3rd and April 21st, respectively. Unfortunately, the customer did not contact us regarding any dissatisfaction within this period.

  
  However, understanding the gravity of the situation, we are willing to extend a 90-day return window for this customer. This extension makes the last two orders eligible for return and refund. We ask the customer to reach out to us at ********************************** or through the Contact Us page on our website to facilitate this resolution.
  We have attached all relevant documentation for your reference.

  
  Thank you for your attention to this matter.
  Sincerely,

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought what I thought was pure silver. It is plated c***

  Business Response

  Date: 03/06/2024

  Dear Better Business Bureau,

  
  I hope this message finds you well. I am writing to address the recent complaint filed by Mr. ************;regarding his purchase from our art, craft, and collectible store.

  We have engaged in multiple conversations with Mr. ************;to understand his concerns thoroughly. While we maintain that the product in question adheres to the specifications clearly outlined on our website, we understand the importance of customer satisfaction and wish to address this matter amicably.

  
  In light of Mr. ********* dissatisfaction, and in an effort to uphold our commitment to customer service, we have taken the proactive step of refunding the total amount for all three orders, totaling $320 ( $130.95 , $153.03 and $36.92 ) , back to his original payment source ( Mastercard ending in XX8522 ) . Attached to this message, you will find the payment proof for your reference.

  
  We value our reputation as a trusted art, craft, and collectible store with many years of experience in the industry. It is unfortunate to find ourselves involved in this dispute, and we are keen on resolving it promptly and to the satisfaction of all parties involved.

  
  Considering the refund issued, we kindly request that you close this case at the earliest convenience. We appreciate your platform for addressing customer concerns, and we want to assure you that we take matters of customer satisfaction seriously.

  
  We apologize for any inconvenience caused and are committed to preventing similar situations in the future. Our website clearly states that the silver bars in question are silver plated, and we will continue to review and improve our communication to avoid any misunderstandings.

  
  Thank you for your attention to this matter. We trust that the refund provided will resolve Mr. ********* concerns and bring this case to a satisfactory conclusion.
  Should you require any additional information or clarification, please do not hesitate to contact us.

  
  Sincerely,
  

  
  

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  On or about July 13th I went to Ark Junction website and purchased what I thought was .999 fine Silver , 1 oz. American Eagle Silver Dollars for $13.99 a piece. I purchased 10 of them.
  For a total of $139.90. When I received them I found out that they where actually silver Plated !
  Not 100% fine silver. And 1 oz. Fine Silver is actually listed / stamped on the coins !!
  My order # is *****
  Phone Listed is Bogus
  I want a complete refund back to my Visa credit card

  Business Response

  Date: 08/10/2023

  Dear BBB Representative,
  
  
  We sincerely apologize for the inconvenience caused by the recent complaint filed with your organization by Mr. ******** ***** regarding his purchase from Ark Junction. We value the trust of our customers and regret that this situation has arisen.
  
  
  Our primary goal is to ensure customer satisfaction, and we take this matter seriously. We would like to provide some background information about our business. Our product descriptions explicitly state that the items we offer, including the ones in question, are silver plated and intended for collecting, gifting, or decorative purposes only. This information is clearly outlined on our "About Us" page to promote transparency and set accurate expectations for our valued customers. We have many satisfied repeat customers who appreciate the uniqueness of our art, craft, and collectibles. 
  
  
  Additionally, we have a 60-day free return policy in place to ensure our customers have a positive experience when shopping with us. 
  
  
  Regarding order #*****, we observed that the customer initiated a dispute with their bank on August 8, 2023. We promptly responded to this dispute by offering a full refund with return of items or a replacement, as detailed in the attached email correspondence. Despite our efforts, we did not receive a response from the customer to our resolution email sent on the same day. The dispute is currently pending with the bank, and we expect a decision to be reached by September 14, 2023, as indicated in the attached screenshot.
  
  
  We understand the importance of a swift resolution for all parties involved, and we recognize that the customer may be inconvenienced during this process. To expedite the resolution and ensure that Mr. ***** does not experience any further delays, we reached out to him today, offering a full refund through his PayPal account. However, we are still awaiting his response with the necessary PayPal details to proceed with the refund.
  
  
  We genuinely regret that this situation has arisen, and we assure you that we are committed to resolving this matter as quickly as possible. We understand the impact of such complaints on both our customers and your organization, and we appreciate your patience and understanding in this regard.
  
  
  Please let us know if there are any further steps we should take or if you require additional information from our end. We are fully committed to ensuring a satisfactory resolution for Mr. ***** and apologize for any inconvenience this situation has caused.
  
  
  Thank you for your assistance and understanding.
  
  
  Sincerely,