Business ProfileforAllStar Kia San Bernardino

This dealership has no ******** service at all. They don't call you or even give you updates on your vehicle. They told me one day that they will have to replace the engine and will be waiting for the parts to come, it took more than a week ,no call ,no text ,no email. I have to call them ,took so long to answer the phone, feels like they don't want to talk to you. Then one would tell you that parts are here and will put you in line for repair. No promise and no idea when it will be done. One more week past, again no updates. So Have to call again. They said still not on cue. they said more are lined up before me. Another week passed, will not call you ,no updates >Have to escalate it to KIA ******** care. Then suddenly they will call you to pick up because it is ready. Staff here are very unprofessional, they will have you wait and sometimes you will here them talking in the background. My service advisor is ******************* , she will not talk to you and will have someone to tell you what;'s going on with your car. I tried to talk to their manager *******************, but this guy over the phone suddenly pretend that he is the manager that I am looking for. It really feels like your are being played on. And when I checked their review , I did not wonder why. They are making *********** having a very bad reputation.