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Business Profile

Office Supplies

LD Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Reviews

This profile includes reviews for LD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LD Products, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 62 Customer Reviews

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    Review Details

    • Dennis L

      Date: 06/11/2024

      Rather than waste my time filing a formal complaint that will have no result about these swindlers with BBB. I'll just take my loss and move on. However, my experience is worth documenting for the community. Ordered a set of printer cartridges on 3/27. Though they knew they were out of stock, they still accepted my order for $64.69 with no notice. Fast forward: 4/20, order finally received, but I had already bought a retail set because I needed them. Submitted a return request for refund on 4/20, but the Return Authorization wasn't replied to until 4/25. Sent the unopened package back, ***** tracking same day. Package confirmed received. Asked for refund update(via email) on 5/9, told to wait up to 15 business days. Waited. Asked for refund update(via email) 6/4, told to wait some more. Called, 6/7, talked to actual human being(with dog barking in the background). Put on hold, then was told there was a 'problem' at their end processing the return in their Accounting System. Something fishy going on here, googled 'complaints' about the company(6/10), saw all of these 'reviews' and knew I was swindled out my $51.36(priority shipping deducted of course). What happened to this company? I have my suspicions. Zero Stars.

    • Rebecca W

      Date: 05/31/2024

      This company fraudulently sells ink toner that is incapitable, without listing printers that are not compatible or stating any warning to such affect. I have attempted since October of 2023 to obtain a refund with no success though they have stated my request for refund has been sent to their accounting department. This company is a fraud. They claim to have award winning customer service yet you can reach no one by phone though their website states you will be contacted. Responses are by email only with a constant run around about returning their products and suggesting you keep the tracking number FOR YOUR RECORDS, then state you MUST have your tracking number in order to obtain a refund for them to find your return. This company should not be in business. I was told my refund would be processed in 7-14 business days on April 21, 2024. I give this company no stars.

    • Cathy A

      Date: 05/14/2024

      Horrible company. Do not use them! I made a purchase from them in February and returned the products because I found a cheaper price somewhere else. Their customer service took over a month to get back to me with return information. They received my return on April 2 and to this day, May 14, still have not issued me a refund. They keep telling me the return hasnt been processed yet. In addition, it takes multiple emails to them to get a response. Do not use them!!

    • Kevin S

      Date: 05/06/2024

      ************* is bad. I ordered supplies 3 weeks ago and I still have not received products. This is not the first time that this has happened. Repeated backorders without being acknowledged about item out of stock. Each time I called, there were excuses made about why I was not told about items being on backorder.

    • Roger O

      Date: 04/24/2024

      ************** ordered Toner Cartridges for my HP Office printer on April 14, 2024. After a week, with no response, I attempter to call their 888 ***************** and listened to music for 20 minutes, so I opted for the call-back. No response. Next day, I repeated a service call - same exact experience. Next, I logged-in to their web site, and attempted to send a service-help email, and left my conact info, and order number. no response. Something is obviously wrong! I will now attempt to challenge my CC charge in hopes of getting my $175.00 back. Don't buy from them.

    • Linda B

      Date: 04/16/2024

      I have been ordering from LD Products for years, never using anyone else. I purchased toner from them about a month ago and still have not received my product. I finally filed a dispute with my credit card company.

    • Keith B

      Date: 04/10/2024

      Made an order for a ******* toner cartridge, paid $82 for overnight shipping, it's been 3 days since my order and not even an email to provide notice that the order shipped. Tried calling 3 different phone numbers for the business, all go to an automated line that never picks up. I am sure that this is an illegitimate business at this point, so I have notified my bank to dispute the charge. Buyer beware! Wish I had checked out the BBB website before I ordered!

    • Walter K

      Date: 04/03/2024

      I have to assume at this point that LD is out of business. Unable to contact them on either their 800 number or their local ********** number or by fax (disconnected) I personally am out almost 200 dollars for toner cartridges that dont fit in my HP laser Jet Pro printer.Its unfortunate, I had done business with them for several years. Always had good customer service and a good product. Sad to see them go.

    • Monica C

      Date: 04/03/2024

      I ordered Printer toner on March 19, 2024, I have called several times, left messages. NO answers or calls back. I have a question about an order I placed in the middle of March. I believe the order number is 03-00303506. We never received the order. Can I please get a response??? Thanks

    • Mike H

      Date: 03/25/2024

      Saw this firm recommended in a PC Magazine for good, less espensive printer ink cartridges. Big Mistake! No ink, no communication, no help, no refund. Dont Buy Here!

    LD Products, Inc. is NOT a BBB Accredited Business.

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