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Business Profile

Office Supplies

LD Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

This profile includes complaints for LD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LD Products, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19870549

      I am rejecting this response because:

      The amount the company needs to refund me is $137.89, the amount I paid to them on Amazon.com for the faulty cartridges.  I cannot use the store credit they are offering and it does not compensate me at all for the printer which was destroyed by one of their faulty cartridges.


      Sincerely,

      *************************

      . Since the business is located in a different state, filing a small claims lawsuit is not convenient and as an alternative, I asked the business to refund the amazon orders to compensate me for my losses due to the business's defective cartridge. However, the business refused to refund me for any of the amazon orders.

      Business Response

      Date: 04/11/2023

      Dear ****, thank you for bringing this to our attention. We are very sorry for the trouble and inconvenience this may have caused you. Our record shows that we have issued a store credit refund to your order that you can apply to your next order to us. We will contact you directly via email to provide more information about your refund and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously and we will make things with you. Contact:************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

      Business Response

      Date: 05/01/2023

      Hi Again, ****! We reached out to you directly via email. We informed you that as one time courtesy we will issue a refund for your orders, we just need some information to fully process your refund. So we will appreciate if you will coordinate with us directly because we want to help you fix this issue right away. Again, sorry for the unsatisfactory experience. Feel free to contact us via email, just reply to our message to you or call us at  ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

      Customer Answer

      Date: 05/01/2023

       
      Complaint: 19870549

      I am rejecting this response because:

      The company has all the information they need to issue a refund for the orders.  All they need to do is log in to their Amazon seller account, locate the orders by using the order numbers I provided to them, and click on the button "issue refund".  Amazon makes it very easy for sellers to do this.  I know because I myself am also a seller on Amazon.  If LD products refunds me for the orders, I will close my complaint.

      Sincerely,

      *************************

      Business Response

      Date: 05/02/2023

      Hi Again, ****! We reached out to you directly via email. We informed you that as one time courtesy we will issue a refund for your orders, we just need some information to fully process your refund. So we will appreciate if you will coordinate with us directly because we want to help you fix this issue right away. Again, sorry for the unsatisfactory experience. Feel free to contact us via email, just reply to our message to you or call us at  ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

    • Initial Complaint

      Date:03/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 3/11/23 with LD Products for (4) Brother printer ink drums in the colors of Cyan, Magenta, Yellow, and Black. I received the shipment approximately on 3/17/23; however, there were only (3) drums received with the Magenta drum missing. I sent a message via LD Products website on ~3/17/23 and again on 3/20/23 and have received no response. I called their customer service line on 3/22/23 & 3/24/23 and after waiting on hold for an extended period, it dumped me into voice mail. I have left 2 messages with specifics on my order number, and that my order was incomplete. Again, no response from LD Products.

      Business Response

      Date: 03/30/2023

      Hi *******! Thank you for contacting us regarding this matter. I'm so sorry for the discrepancy and inconvenience. Not to worry, as we definitely can send a reshipment for the missing magenta drum unit you ordered. We will contact you directly via email to provide further information about the reshipment. Again, sorry for the unsatisfactory experienced and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

    • Initial Complaint

      Date:03/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few years I have purchased my ink cartridges from LD Products. I've always been satisfied with their service. There were two times that I had issues with a cartridge that wouldn't print and those were replaced by LD Products. In my last order I now have a bad cartridge. I have tried several times in the last two weeks to contact them on the internet and mostly by phone *************) and can't get through. With the phone I keep getting the same recording and cannot get past this recording. This has been probably ***** times. It's as if the company no longer exists but didn't cancel their phone service. I'm at the point now that I will have to get my supplies from another vendor because of this. If I have to resort to this I am still still hung with a bad cartridge that I will not be able to get resolved. This is for a PG245XL black cartridge. I also have a PG 246XL color cartridge from the same order that I haven't had the occasion to use as of now. I am assuming that it will be OK but I will not know until I need it to see if it is OK. The black cartridge in question will not print legibly. There are so many white streaks that it is unreadable. Once in the past I was told to dampen the print head with a moist paper towel. That didn't work then and it did not work with this one either. I am looking for a replacement or credit refund of the black cartridge with a possible future claim for the color cartridge should it be bad when I need it.

      Business Response

      Date: 03/27/2023

      Hi ******! We are so sorry for the trouble with the ink cartridges you received. This incident is not a common occurrence to us, as customer satisfaction is our top priority. Not to worry, all our products are backed by our 100% satisfaction guarantee. Since you received a faulty items, we can absolutely send a replacement or issue a refund for your order. We will contact you directly via email, to clear this up. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact:************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST. Best Regards, *****

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered toner from LD Products and 4inkjets.com on 11/2/2022 they sent me a tracking number and shpts neve rwas picked by *** tracking number they provided Shipped 2022-11-02 via *** 1ZY8F5050322360951 I want a refund or the product Order #**-000167879 Order Date: 11/2/22, 8:19 AM VIEW / PRINT INVOICE Shipping Address ************************* 899 N ********************************************************** ***************************************************************** T: ********** Payment ********************* Card Order Status Preparing Order Part #QTY.Item PriceSubtotal Canon Remanufactured 118 Black Toner 2662B001AA1$23.99$23.99 Compatible Canon 118 Set of 4 Toner Cartridges C118SET1$99.96$99.96 Subtotal $123.95 Discount (20% Off) -$24.79 ******************* $0.00 Tax $7.19 Grand Total $1**.35 Save this email for easy re-orders! PLACE ORDER

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 19614930

      I am rejecting this response because LD Products sent an unauthorized purchase to me after numerous promises to refund the $54.91initial purchase price.  The LD Products email that is mentioned in their reply states that I must first return the unauthorized ink cartridges before a full refund is issued.  The unauthorized ink cartridges we received were leaking inside the box and plastic packaging. The ink cartridges they sell are refilled and reused cartridges and many customers have complained about the leaking cartridges.   LD Products was not forthcoming with a postage paid return label and only after I insisted did they provide me a postage paid label.  So drove to the post office and shipped the unauthorized delivery fully expecting LD Products to again come up with another reason not to issue my refund!   The leaky cartridges they sent me and now returned will be that ***********.

      Sincerely,

      ***********************l I send back the cartridges they sent me. These are the cartridges I didn't ask for or want. Now I have to package, drive and ship back the unwanted cartridges. After numerous phone calls to LD Products the story is the same, there is no record of my calling, there are no notes for a refund request and no refund was issued. I am asking BBB to assist with obtaining my refund.

      Business Response

      Date: 03/29/2023

      We sincerely apologize for the delay and inconvenience this issue may have caused to you, ****. This incident is not a common occurrence to us, as customer satisfaction is our top priority. We can absolutely issue a refund for your right away. We will contact you directly via email for further assistance about this issue, feel free to call us too and we will clear this up just mention about this review and one of our representative will be happy to help you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

    • Initial Complaint

      Date:03/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************,
      I Got A Copy Of Where LD Product Cashed The Money Order #:**********, $19.99 That I Sent To Them 02/27/2023

       

      Business Response

      Date: 03/20/2023

      We sincerely apologize for not receiving your order, Monzella. Not to worry, as we definitely can issue a refund for your order. We will contact you directly via email to further assist you and for the refund information. Feel free to call us too and we will clear this up just mention about this review and one of our representative will be happy to help you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spend $50.78 on the 702XL Black and colored ink mixed pack. Order #**-000117485 Order Date: 2/16/23, 7:27 AM I asked for a refund because my printer is not compatible with the ink like they claim. I contacted customer support (CN ********* and they told me that they could only send me a replacement. Why would I want more of something I cant use? Anyway I would like a refund for $50.78 please.

    • Initial Complaint

      Date:03/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered online on 12/14/2022 a set of 9 compatible HP 902XL ink cartridges (SKU: HP902XLBNDL). My credit card was charged $79.53 on the day of the online order (Order#**-000079777). The company claimed to have shipped the order on 12/15/2022 but I did not receive any product until early January 2023. The order received only had 4 of the 9 ink cartridges in the set ordered. The ink cartridges were not compatible with my HP printer as advertised. These ink cartridges did not work in my printer. I then contacted the company, and they gave me directions on how to return these 4 cartridges. I also told them not to send the other 5 cartridges remaining to complete the order. To my surprise I received the remaining 5 cartridges in the mail and returned them on 02/06/2023. As of today (**/08/2023) my credit card has not been credit back for the $79.53 charged for this order. I did contact this company by phone today (**/08/2023). They did verify that they have received my return mailings and will credit my credit card $79.53. in the next 4 days.

      Business Response

      Date: 03/14/2023

      Hi *****! We're very sorry for the delay and inconvenience you encountered while contacting us regarding this matter. We will contact you directly via emai and we will clear this up. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST. Best Regards, *****

    • Initial Complaint

      Date:03/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19555939

      I am rejecting this response because:
      we were reimbursed only $29.75 as the amount paid for, not received and cancelled requesting a  refind was for a total of $118.97.

      This company has given such a run around and the simple issue of a refund has taken more time (and money) away than it should have from my small business. I want the rest of the payment reimbursement as requested immediately. 

      Sincerely,

      ***********************

      uld get to you within 1-5 business days." In the meantime I am unable to print invoices for my business which was mentioned and due to the now 1-2 weeks until my order was even shipped, I requested the order be canceled and refunded in full both over the phone and in email on 2/14. Now 2/21: I emailed for status of the refund. On 2/23 LD email reply, "currently reaching out to the warehouse to confirm the cancellation of the cyan, magenta and yellow toners. Once they have confirmed it was cancelled, we'll forward it to our Accounting team so they can process the refund back to your CC. Now 2/27: I email again requesting my refund status. Now 3/2: LD emailed reply, " Please know that we are still waiting for the confirmation from our refunds, we have already escalated your case to get an answer asap, as soon as we have it, we'll send it your way" . Today is 3/6: to date no refund received. 5 weeks/4 days since the order was placed, 20 days (13 business days) since canceling the order

      Business Response

      Date: 03/14/2023

      Hi *****! We are so sorry for the delay and for not correcting it in a timely manner. This incident is not a common occurrence to us, as customer satisfaction is our top priority. At this point, we contacted our refund's team to process the remaining refund that has not been processed. Please allow us within 3-5 business days to fully process your refund. We are so sorry again for the unsatisfactory experience and we take your feedback seriously. We will also contact you directly via email about this matter. Contact: ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST. Best Regards, *****

      Business Response

      Date: 03/29/2023

      Thank you for getting back to us, *******. We are very sorry for the delay and inconvenience. Our record shows that the refund amounting $118.97 has been issued back to your credit card account, the first refund amounting $29.75 was issued on March 08 and we issued another refund amounting $89.22 on March 23, that should complete your refund. To make things clear and for further assistance, we will contact you directly via email, feel free to call us too and we will clear this up just mention about this review and one of our representative will be happy to help you.Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST | Sat 7am - 3:30pm PST..

      Customer Answer

      Date: 04/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    LD Products, Inc. is NOT a BBB Accredited Business.

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