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Business Profile

Art Schools

Drawing on the Right Side of the Brain

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the DRSB Artist's Portfolio (Without DVD) that was shipped to me by Drawing on the Right Side of the Brain, ***** of *******************************************************************. It was order #*****. I did an inventory of the items in the shipment and I compared that that inventory to the description of the included items for that product as found on ***** website. As a result of that comparison, I discovered that two parts were missing. The missing parts were: two siting tools. On June 11, 2025, I submitted a request by email to the company asking them to ship to me the two siting tools, so that I may have the complete DRSB Artist's Portfolio for which I paid a total of $149.99 ($119.99 plus $30.00 shipping cost). The company never responded to my email. Now 10 days have gone by since I contacted the company by email. I believe that in order to get the training and educational value of the DRSB Artist's Portfolio, I need all of its parts. I want the company to send to me the aforementioned parts that were promised to be in the product but were not included.

    Business Response

    Date: 06/24/2025

    We did not receive the customer's email on 6/11/25, we did receive one on 6/21/25, which was responded to on the next business day, 6/23/25. The response was that we were sorry we had not received the first email, but had received the second and would send the missing items on Tuesday, 6/24/25, when the office was back open. We have limited office hours and there is only one person checking everything so the email was not missed. Sometimes people misspell the email and it goes somewhere else. We have made this right and sent Mr. Mack the tools and tracking number for the package. 

    Customer Answer

    Date: 06/25/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23502005, and find that this resolution is satisfactory to me.




    Sincerely,



    Thomas Mack

Drawing on the Right Side of the Brain is NOT a BBB Accredited Business.

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